Had a taxi booked for my mum to pick her up from the airport at night. Car was not where it was supposed to be and after an hour of liaising with the driver and company who kept assuring her the ca... See more
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See what reviewers are saying
10th Aug 24, ride from Terminal 5, Heathrow, couple with two small bags, to Thames Ditton, Surrey. 10pm pick up, 25% cheaper than competitors. Collection on time, large & clean car. Helpful driver. No... See more
continued bad and illegal behavior of their drivers. loitering and parking illegally, trespassing on private property, they use Abela Green (Epsom) as their personal smoking and bathroom pit, p... See more
After being diverted from Heathrow to Gatwick due to the substation fire, the driver travelled from one airport to the other, waited a further two hours for me at Gatwick due to the delay in getting m... See more
Company details
About Clocktower Cars UK
Written by the company
Clocktower Cars, established for 15 years are market leaders when it comes to transporting people or packages. Facilitated with market-leading dispatch system Cordic, we operate a fleet of 100 vehicles serving clients in the Epsom and Ewell borough and surrounding areas. If you looking for a taxi near me, Clocktower Cars can supply any type of vehicle to suit your requirements being from a saloon to a vehicle to accommodate up to 8 passengers with luggage. Our drivers and vehicles are fully vetted and inspected to ensure you receive the best of service.
Clocktower Cars taxi near me are licensed for Private Car Hire Services. We take great pride in offering our services to clients knowing all our drivers are enhanced DBS Checked and have the necessary documentation to be able to drive passengers on a hire and reward basis. Our services are only available on a pre-booked basis or as an ASAP service and any journeys you require must be booked through our control room.
Clocktower Cars taxi near me are licensed for Private Car Hire Services. We take great pride in offering our services to clients knowing all our drivers are enhanced DBS Checked and have the necessary documentation to be able to drive passengers on a hire and reward basis. Our services are only available on a pre-booked basis or as an ASAP service and any journeys you require must be booked through our control room.
Contact info
Epsom Clock Tower, High St, KT19 8BA, Epsom, United Kingdom
- +44 1372 747747
- info@clocktowercarsuk.com
- www.clocktowercarsuk.com
3.1
Average
897 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Car not where driver said it was- refused refund
Had a taxi booked for my mum to pick her up from the airport at night. Car was not where it was supposed to be and after an hour of liaising with the driver and company who kept assuring her the car was at the pick up point (it was now past midnight) there was still no sign of the car. My mum had to call for an uber instead to get her home. She cancelled the trip but company will not refund her, despite them not being in the agreed place to pick her up. Very disappointing.
October 30, 2026
Unprompted review
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Excellent Service – Reliable, Friendly and Professional!
Excellent service from Clocktower Cars! Very professional, reliable and friendly. The journey was smooth, the car was clean, and the driver was polite and punctual. Highly recommended
November 1, 2026
Unprompted review
continued bad and illegal behavior of…
continued bad and illegal behavior of their drivers. loitering and parking illegally, trespassing on private property, they use Abela Green (Epsom) as their personal smoking and bathroom pit, park illegally on double yellow lines, implead traffic and they just don't care...
Do not use Clocktower Cars
Their drivers are rude
Their driver break the law
Do not trust these people with your money, use something else there are plenty of options
These guys, I would not trust with your loved ones, any one that breaks the law so easily, image what they would do to your loved ones.
October 8, 2026
Unprompted review
Really poor service
Really poor service. Driver couldn’t find my home location making me late for my appointment. He used his phone whilst driving. Then when the return journey was confirmed the app stated the driver would be 35 minutes late. Will not use again.
September 24, 2026
Unprompted review
They provide best service in Epsom for…
They provide best service in Epsom for airport transfer.
August 10, 2026
Unprompted review
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Meet-and-greet service not provided as agreed
Meet-and-greet service not provided as agreed
I booked an airport collection for two elderly relatives and gave very specific instructions that the driver should wait at arrivals with a board displaying the passengers’ names.
I was assured this would happen.
Instead, the driver told me he was at Costa and that I needed to direct the passengers to him. The board did not have their names on it, only the company name.
I had also clearly explained that the passengers would not have mobile data and should be contacted by a normal phone call rather than WhatsApp. Despite that, WhatsApp was used.
I ended up making and receiving eight calls over roughly two hours trying to coordinate the collection.
I raised a complaint immediately and later followed up in writing. The response was slow and, in my view, failed to address the main issue.
Clocktower refused to refund the fare because the journey was eventually completed, although they did offer to refund the separate £10 meet-and-greet charge.
For me, that misses the point. I paid for a specific airport meet-and-greet arrangement for vulnerable elderly passengers, and those agreed arrangements were not followed.
I would not use Clocktower Cars again for an important airport collection.
August 8, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Racal,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Used clockwise taķies this morning .
Used clockwise taķies this morning .
Tried to pay on line .but would not let us .then.told my daughter who is vulnerable if she could not pay there and then the taxi driver would leave her there ..
I have never known any taxi company to treat people like this .
Disgusting.
August 6, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Clair,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Really shocking service
Really shocking service. Pre booked and pre paid for a service which didn’t show up, leaving two teenage girls on the side of a road for 45 minutes after midnight, in a rural area. When we called to ask where the car was, the operator repeatedly hung up rather than deal with the call, citing the car was on its way with no explanation for lateness. Zero customer service since, no explanation. Took the full payment, no apology, no discount or credit towards future services. NOTHING. I’ll never use Clock Tower again.
July 18, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Victoria,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Avoid Clocktower Cars
I had a genuinely awful experience with Clocktower Cars and strongly advise anyone looking for a reliable, professional taxi service to look elsewhere.
### **The Pick-Up**
* **Terrible Communication:** We were given zero instructions on where to meet the driver at the airport terminal.
* **Late & Misleading:** The driver arrived **20 minutes late**. To make matters worse, their "live tracking" claimed the driver had arrived 15 minutes before they actually showed up.
* **Unsafe Parking:** When the driver finally arrived, they were illegally parked on a double red line in a strict drop-off-only zone.
### **The Journey & Driver Behavior**
* **Zero Customer Service:** The driver made no effort to get out, open the boot, or help us load our heavy luggage.
* **Attempted Price Gouging:** Just one mile from our destination, we encountered roadworks. Rather than navigating the minor half-mile detour professionally, the driver demanded we pay extra on top of the agreed rate just to complete the trip.
### **The Resolution**
Refusing to be extorted, we opted to get out and walk the remaining mile with our bags. Unbelievably, we were still forced to pay the **full fare** for an incomplete, disappointing journey. Worse so, this full fare was **more** than the original fare estimate, which is ridiculous considering we didn't even finish the journey.
When I called Clocktower Cars directly to report this experience, the customer service team simply did not care and made zero effort to apologize or make things right.
Save yourself the stress, money, and hassle—use literally any other company.
July 21, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi David,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
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Dreadful customer care.
Dreadful customer care.
Today I saw a Clocktower driver pull up roadside to collect a passenger. This was an elderly lady who had a metal walking stick to support her in one hand and a cloth shopping bag in the other had. Both hands were full. She leaned forward and struggled to open the rear door, she got it half way open. She was trying to step forward off the pavement down into the kerb and clearly wondering how she was going go open the door fully to enable her to step up into the car. I had by now reached the car. The driver was still sat in his car watching all this unfold. HE MADE NO ATTEMPT TO HELP THIS POOR LADY. I offered her my help, she was very grateful. I opened the car door, fully assisted her into the car and tucked her coat in for her, she wouldn't have been able to reach out to shut the door hsrself. I said to the driver shouldn't you be doing this for this lady he grinned shook his head and said NO. I was disgusted. I shut the door and waved the lady off. Its lucky that I happened to be walking along that road as the lady was unstesdy on her feet and looked quite stressed. I am appalled by the lack of assistance by this driver. Once home I called Clocktower Cars as I wanted to check their protocol about their drivers offering assistane. I asked for the duty manager or customer care manager,( I didn't say why) I was told there wasn't anyone available today and to call back on Monday! Their website states "Clocktower Cars provides professional drivers for all your transpiortation needs" "With our 24 hour customer service you can be sure of a hassle free experience". Well I strongly disagree with both statements based on what I saw and experienced today. Mr.T.Jan I think you need to look into this. I'll be happy to give you more details. I look forward to your response.
July 18, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Marlene,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Don’t trust these sheisters with vulnerable people.
Elderly mother booked a ride from hospital to home. Was advised didn’t take cash after pick up and driver took her to a cash point where had to withdraw cash plus pay 2% charge ( probably pocketed by a family member). This obviously distressed her and driver or company obviously avoiding tax somewhere. Don’t use this company you can’t trust them.
July 15, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Trevor,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
I’ve used this taxi company multiple…
I’ve used this taxi company multiple times a day for months and have always chosen to support a local business. Unfortunately, today’s experience has completely changed my view. The driver rudely insisted I pay in advance, despite that never being the normal process and the car being sub standard. I had no issue paying, but it was the inconsistency that prompted me to call the office for clarification. Rather than receiving a polite explanation, I was spoken to rudely and the customer service was genuinely shocking. Had the driver not reconsidered, I would have got out and booked with another company there and then. After the amount of custom I’ve given this company, I expected to be treated with a little more respect and appreciation. Sadly, that wasn’t the case. It’s disappointing because I much prefer supporting local businesses, but at least with Uber you know what to expect. For me, it’ll be black cabs from now on
July 13, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Jonathan,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Delayed after you book
Last 2 cabs i have booked using the app gives you an estimated time then just keeps delaying again and again. Have had to cancel both times after an hour of waiting
July 11, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Dr,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
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Great experience and very respectful
Great experience and very respectful, so polite and friendly and very efficient. Many thanks for your service 😊🙂😊!
June 28, 2026
Unprompted review
Dreadful customer service and extortionate price
Just got charged £32 for a 7 minute cab journey from Godalming Train Station to Royal Surrey Hospital at 11am.
There was no traffic.
I asked for a receipt and the driver wouldn’t give me one. He said the HQ would send me one via phone - nothing received.
When I called up to query why the fare was so high, I was shouted at that I should have asked the driver when I got in.
Yes - there’s a lesson there for me; but since I was going to the hospital for an emergency I didn’t.
Anyway - apart from the extortionate price, I would seriously question the way this company treats customers. A kind explanation (e.g. “we charge £X per mile, I’m sorry that it seems like a lot, we hope your relative is ok at the hospital”) would have gone a long way rather than denying my request for a receipt and shouting at me.
Never again.
June 21, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Natalia,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
I booked a car two days in advance for…
I booked a car two days in advance for a hospital appointment and it did not arrive. After several phone calls, one of which they said they would send someone from a different company, which also never turned up, I was too late for my hospital appointment so I have had to book another appointment in which I will not be using Clocktower cars.
May 27, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Christine,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Do not use them
Do not use them! My driver never arrived at Stansted Airport. I was stranded 1,5h away from my home in the middle of the night. Not first time something like this has happened. Bad on me for giving them a second chance.
June 3, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Anna,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
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I just want to make all women aware…
I just want to make all women aware that these drivers are disrespectful against young women. I have used these cabs for years but in the last 4 months I have experienced extremely inappropriate behaviour, very rude comments and very sexist. Speaking on the phone in different languages whilst driving, disgraceful behaviour I do not feel safe using these cars. Need deporting!
June 2, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Lizpea,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Awful cab service
Awful cab service - they have the cheek to charge for lateness yet are always late. Drivers are rude and have no clue where they are going most of the time. Over priced and a useless cab service. I would not recommend at all.
June 2, 2026
Unprompted review
Reply from Clocktower Cars UK
Hi Nicole,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
I have used this cab firm for over a…
I have used this cab firm for over a decade and have nothing more than praise for the service we have had.
May 29, 2026
Unprompted review
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