Clocktower Cars UK 

Love Clocktower cars
This cab company is brilliant, the app is perfect and the guys look after you every trip.

Please please don’t use this company for booking journeys that require you to be on time. I booked a journey using the app three weeks in advance for a 0630 departure. I rang and checked the booking on the night before m. In the day the taxi arrived at 0639. This really isn’t good enough. Taxis have to be punctual. Mini cab firms are under threat from Uber and other apps, In order to survive they will only do so based on reputation and service. Customers will pay more if the service is excellent (taxis turn up in time). However, Clocktower Cars is not providing a good service. The fact that they don’t respond to constructive feedback illustrates the company no longer cares for its customers. TrustPilot has also flagged the company. Be careful if booking for journeys when you have to be on time.

Avoid. The App gave a completely wrong postcode for my destination and the agreed fare was almost doubled by the cab office during my journey. Clocktower have refused to refund the difference or correct their App. Have reported to Trading Standards.

I had a cab booked for 6:05am today in Epsom, but it never turned up. I had to call and chase or nothing would have happened, now I’m late.

My wife booked a cab at 7.30am to be picked up at 9am to go to a hospital appointment at Epsom hospital, we live a few miles away in tadworth but it was raining hard so that's why she booked a cab.we used clocktower cars in Epsom a few weeks ago and the cab arrived 15 miss late,which wasn't the end of the world. The hospital appointment was for 9.30am..at 9.10am my wife rang the clock tower cars office to see where the cab was,the assistant said it's hard to get a cab during school run times..if this is the case then don't say you can do it and take the booking..it's not hard is it. Poor management. The cab eventually arrived at 9.35 am ..the hospital appointment was 9.30am, she got to the hospital at 10am. I rang the office that morning to complain and see what they had to say and the assistant said I will get the manager to call you..I left him my number..guess what..no one has called me..surprise. it's not worth waisting my time chasing them up over this,but it just shows how they can't even get the basics right, and that is their business. It probably doesn't matter to them if they loose one customer, terrible service, terrible management, keep in the back of your mind you have a good chance of being late for where you are trying to get to using clocktower cars Epsom.. good luck..you will need it.

27th January 26 at 7am it was raining really heavy and windy so I booked a taxi for 9.00am to go to epsom hospital and requested for them to try and be on time as this was yet again the second medical appointment I had in a fortnight! At 9.05 when I rang they just said that it is difficult to get a cab in school run hrs ! Eventually my taxi got to me at my hospital appointment time at 9.35 and I arrived at my destination at 10am . Letting my husband know of this he actually rang the company himself and he was told that the manager will get back to him ! We are still waiting ! Disgusting considering this is the second time in two weeks that ive been let down !

Made us wait a whole ass hour for a taxi up to college and we were late by like half an hour. Also charged us a whole lot of money EACH. Instead of us having a normal 4 seater booked, they booked a 6 seater and added an extra person to our car which increased the time by a whole lot. Bun dis company, never use them please 🙏.

absolute no education.. nightshft jobs contollers are uneducated ill mannered

no manners put me and wife at risk cancelling a job when we were hungry and in the ,inus 3 temp in Epsom!!!! in new years eve!!!!

Booked a taxi through the app at about 6 in the evening for a car to collect us at 7.20am, I hadn’t heard in the morning so after giving them a quick call, the lady said “your get a text message thank you bye” waiting for a message I get a call it’s 7.11 “sorry we can’t get your car to you until 8.15” at this point I’m like your joking me no warning, completely unreliable and I’m now going to be late for my trip! Customer service was absolutely shocking too. I wouldn’t bother booking if your trip is urgent!

Pickup for trip to T5 Heathrow was on time and journey completed in good time. Helpful driver accepted credit card payment. Car not the cleanest we have used.
Return journey the driver wanted cash. Unlike the previous driver a surcharge was requested for a credit card payment. Thought this was illegal now. Also pickup for journey home driver requested us to go the third floor of the T5 car rather than the first floor taxi pickup point where we were waiting and normally use. No explanation given.

Very unreliable service. You will book for a certain time and they won’t arrive until an hour after the time. You contact them and they give you flimsy excuses over the phone. DO NOT BOOK THEM.

Same experience as others booked car well in advance then 10 mins before get a call to saying they are very busy, and are delayed 15 mins. Had to ask a neighbour to drop us at the train stn. Not the first time they have done this either 🤷‍♂️

Two times in consecutive attempts to use this lot I have missed my train due to them either no showing or being very late, despite leaving a large margin for possible traffic or other issues. I would rather walk than give this lot any more business

Awful company. I had them booked to take me to a hospital appointment and they didn't show up on time. When I called they told me they'd be another half hour which would have left me late for my appointment but they didn't think it worthwhile to tell me. Had I not rang to check I'd have missed an appointment I'd been waiting months for.

We always use this company and have always found them to be extremely reliable and fair prices. The only thing that stops us giving 5 stars is that the cleanliness of the vehicles is sometimes not great.😌

At the time of making the booking the company said it accepted card payments. On arrival at our destination the driver would only accept cash. They are liars and the driver became aggressive.
Do not use this company.

Quite literally not fit for purpose. Clocktower Cars Uk the worst cab company we've ever used. A pre booked cab over an hr late, leaving family and kids stranded. Six calls made, six bullsh#t replies about how long it would be. Ended up getting two Ubers in the end. Do yourself a favour and use someone else.

Booked several taxis for my wedding day online 1 month before the big day. Received confirmation emails and texts for all taxis booked. Called the night before my wedding to confirm all was still well. I was told that the larger car I requested was not available (no reason given as to why this had changed) and now I would need to pay more money than quoted because they would have to send 2 cars. Begrudgingly agreed to minimise stress even though this was completely their fault, not mine. Told all was booked and confirmed. Then, 5 mins past my pick up time on my wedding day, I receive a call that no taxis are free due to derby day. This resulted in my dad and 2 bridesmaids driving us in a panic to my wedding. Worst taxi company ever. Why have an online booking system if it doesn’t book you a taxi. Why have operators confirm taxi availability if there aren’t any. Turns out my wedding venue know they are a terrible company and don’t recommend them to anyone. Completely useless. Avoid at all cost.

I have used this company weekly for many months and for the same journey which costs £7. On Friday they attempted to add almost £4 to the fare, stating it was because of racing at Epsom (30+ miles away and with no connection to be whatsoever). I refused and only paid the driver £7 . The manager at their office was incredibly arrogant and rude. I will never use them again. Clearly trying to rip people off . I have reported them to Trading Standards.

I was picked up outside my house in morden and bought to new Malden which is only 10 or 12 minutes away they usually charge me £11 80 which is cheap
NOW ,,,today Saturday 7th June 2025 they charged me £17 40p which is diabolical all because it's derby day which isn't relevant.i am fuming derby day has nothing to do with the fairi won't be using them anymore.i want reimbursing the difference they owe me £5 60p I'm not happy with this contact me with an answer Mr shaw