Close Brothers Motor Finance - Ireland Reviews 

3,381
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 734 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful team members, noting that staff members always go out of their way to make interactions pleasant and efficient. Consumers note that the paperwork is completely straightforward, which helps make the entire journey wonderfully smooth and entirely stress-free from the beginning to the very end. However, some people mentioned experiencing frustrating delays and poor communication regarding their applications. A small group of reviewers noted ongoing difficulties trying to get a timely response or assistance through emails and phone calls when they needed support.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the straightforward application,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, efficiency, and... See more

Response time

Clients share positive opinions on response time, highlighting quick application decisions and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for someone who genuinely cares about helping you, I highly recommend asking for Waqas of Automart Lucan. He made us feel comfortable and walked through every step from financing opt... See more

Company replied

Rated 5 out of 5 stars

Hi this was our first time to go with ye for car finance we could not get over how efficient your company is. We will definitely recommend ye to all our friends well done ye were marvellous.

Company replied

Rated 5 out of 5 stars

When I came to inquire about the car the agent named Seb right away accommodated me and encouraged to applied the finance. Finance processing was very quick approval that not even an hour. The car app... See more

Company replied

Rated 5 out of 5 stars

Very helpful and so easy to contact at all times. Made the whole application and processing very easy. And one of their representatives in particular ‘Tom Fay’ is a total legend. 😎 Cheers Mark Bol... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Auto Market
  4. Financial Institution

About Close Brothers Motor Finance - Ireland

Written by the company

Find my Car How to Apply Who we Help Learn More

Close Brothers Motor Finance is a trading style of Close Brothers Finance DAC, in Ireland. We’re the award-winning motor finance experts and since 2014, we’ve been providing finance for cars and vans in Ireland and have become known and trusted by 650 dealer partners.

Our Hire Purchase product is suitable for buyers right across the credit spectrum, with competitive rates and simple lending solutions for all circumstances.

This trustpilot page is for customers who live in Ireland and who: have or have had motor finance with Bluestone Motor Finance DAC (Ireland) have taken a motor finance agreement with Close Brothers Motor Finance, a trading style of Close Brothers Finance DAC on or after 4 April 2024.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,381)

675 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good clear introduction smd instructions

Good clear introduction.and instructions

October 13, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted to make your motor finance journey easier and simpler.

Wishing you all the best for your motoring journey.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Fast

Fast, professional and customer friendly

October 20, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance

Rated 4 out of 5 stars

Well I got finance from ye 3/4 times…

Well I got finance from ye 3/4 times ,,no problems

October 12, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Very fast decision and efficient…

Very fast decision and efficient service. Thankyou.

October 19, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

This is great, thank you for taking the time and leaving us your lovely 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

They are good

October 12, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

This is great, thank you for taking the time and leaving us your lovely 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

FANTASTIC!

From the start to completion of us buying our car it was only a pleasure working with Close Brothers!Highly recommend!Thank you for excellent survice!

October 19, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're very happy to know that we have made your overall motor finance experience pleasant.

Thank you for your lovely review and incredible 5-star rating.

Happy Motoring!

Close Brothers Motor Finance

Rated 5 out of 5 stars

Very quick and good

Very quick and good

October 19, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Super helpful and very clear process

Super helpful and very clear process

October 19, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We truly appreciate you taking the time to leave this great feedback.

The team are delighted to receive your 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Good service

Good service

October 12, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

This is great, thank you Maksym for taking the time and leaving us your lovely 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Simple process

Simple process, all very straightforward and supported along the way.

October 12, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

Thank you Michael for choosing Close Brothers Motor Finance.

We are excited for you to start your motoring journey.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Very happy got dealt with quickly and…

Very happy got dealt with quickly and happy with service.Had to make a small date change and I did it on a call and was also done quickly

October 9, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

A great selection of quality cars and…

A great selection of quality cars and the service we received was amazing thanks to Mike and Paula.

October 8, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

This is great, Thank you for taking the time and leaving us your lovely 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Great

Great experience

October 13, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you Daniela and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Excellent service

October 14, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

This is great, thank you for taking the time and leaving us your lovely 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Exelant and great deal helpful …

Exelant and great deal helpful everything was professional thank you for everything

October 12, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance

Rated 1 out of 5 stars

I'm still waiting for the funds to hit the garages account

I'm still waiting for the funds to hit the garages account, I can't collect my car until it's sorted, so there saying they haven't received the money from the finance company yet, but I'm being told by loan it that it's paid, u guys have sent me the details of when my first payment is coming out,I have to call tommow because the garage asked me too, not very professional, I am not a happy customer

October 12, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

Hi Stephen,

Thank you for bringing this to our attention. We’re sorry to hear that you’re still unable to collect your car and have received conflicting information about the payment. We understand how frustrating this must be, particularly when you’ve already received details of your first repayment.

Please email us at Customerservice.Ie@closebrothers.com with your name, agreement reference and further details so we can look into what has happened and help clarify the position. Please keep any personal or account information out of your public review.

We’d be happy to help and appreciate the opportunity to look into this for you.

Close Brothers Motor Finance Ireland

Rated 5 out of 5 stars

It didnt take long to go through and I…

It didnt take long to go through and I wanted to change the date of my direct debit and there was no problem

October 5, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you Sarah and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Very good to deal with

Was very happy with the service very good to deal with and fair.

October 5, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted to make your motor finance journey easier and simpler .

Wishing you all the best for your motoring journey.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

The service was impeccable

The service was impeccable

October 12, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're very happy to know that we have made your overall motor finance experience pleasant.

Thank you for your lovely review and incredible 5-star rating.

Happy Motoring!

Close Brothers Motor Finance

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