Quick and reliable call out for engineer. Had a leak and only serviced a few weeks ago. They came out within 48 hour and engineer sorted it in 30 mins. Yesterday had another leak different to first,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service in every way! Gary & Mark delivered a first rate installation in around an hour, they cleaned the job site before installation and left it clean and tidy after they were done.... See more
Company replied
Personal hygiene is made much easier for me now I have my washer/dryer toilet. As I have become more disabled due to arthritis and various other physical problems…. the Closemat Installions is absolut... See more
Company replied
I have a bidet, wash and dry toilet. Which I’ve had for a good while now. Because of further deterioration of my mobility, a powered toilet seat riser, has recently been installed. This has been br... See more
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Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Suite B, 4th Floor, Jackson House, Sibson Road, Sale, M33 7RR, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
876 reviews
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Reply from Closomat
Thank you for taking the time to share your positive experience. It is most appreciated.
Reply from Closomat
Thank you for your lovely feedback. We are very proud of our wonderful staff, and so we're really pleased to hear you had such a positive experience.
Poor systems Good Engineer
The engineer was helpful and thorough after a second visit. The booking system that requires an 8.00am - 5.00pm slot is very poor. At least morning or afternoon should be possible. The telephone agents try to be helpful. Pimlico plumbers may be better on price.
October 8, 2025
Reply from Closomat
We are glad our engineer was thorough and able to assist you. Your feedback is valued and will be passed on to our service manager.
Thank you.
Closomat electric toilet for our 12 year old son
Well organised company, excellent communication and support pre,during and post installation. Quick response to issues, reliable and capable engineers. Very personable to deal with.
July 12, 2025
Reply from Closomat
Thank you for your wonderful feedback. It’s great to know the whole process, from installation to ongoing support, has left you with such a positive impression.
Service carried out but noise fault not investigated
Service seemed to comprise a function test only. I reported a noise that occurs after flushing and was told it was connected to the electric heater/fan but this was not investigated.
September 18, 2025
Reply from Closomat
Sorry to hear that we have been unable to fully rectify your reported issue. We will be in touch to sort this out.
Thank you for bringing this to our attention.
Well manered expert service thank you.
September 17, 2025
Reply from Closomat
Thank you so much for your kind words.
very quick service and \Barry said back…
very quick service and \Barry said back in two weeks with parts but still hasnt shown 4-6 weeks later
September 3, 2025
Reply from Closomat
Thank you for highlighting this issue to us.
It looks like a breakdown in communication on this occasion, which we are sorry for.
Please leave it with us and we will be in touch.
Reply from Closomat
Thank you for taking the time to leave this review.
However we are sorry that you are not happy with Closomat. We'd love the opportunity to understand more about your experience. We will be in touch.
Reply from Closomat
Thank you for your feedback. We’re so pleased to hear your Closomat is helping with personal care and making things easier for you.
Reply from Closomat
Thank you for your review. We’re delighted to hear the visit was arranged at a time that suited you and that our staff were so helpful. Providing a convenient and supportive service is always our aim.
Reply from Closomat
Thank you for your feedback. We’re glad to hear you found our service good and our staff friendly — that means a lot to us.
Outstanding Service Visit – Michael is a Credit to Closomat
Michael visited us in Paignton to check the toilet installation. He was polite, prompt, and professional, answering all our questions clearly about ease of use, safe products, and who to contact in an emergency. He put both me and my mum at ease, was very accommodating, and left us confident in using the toilet. Michael is a real credit to Closomat.
September 22, 2025
Reply from Closomat
Thank you for your wonderful feedback. It’s great to know our engineer helped put you at ease and left such a positive impression. We’ll be sure to share your kind words.
The service I get from Clos-o-Mat is excellent.
The service I get from Clos-o-Mat is excellent, the product is of high quality, robust and reliable. On the face of it the product and servicing does appear expensive but reliability and quality with the assurance of quick problem resolution is priceless.
August 4, 2025
Reply from Closomat
Thank you for your thoughtful feedback. We’re so pleased to hear that you find both our service and products excellent, reliable, and of high quality. We understand the importance of value for money, and it’s great to know that the reliability, quality, and reassurance of quick support make such a difference for you.
The product is now working well at the…
The product is now working well at the 3rd attempt, the original needed to have the bowl replaced due to a design fault now replaced and following re setting working perfectly. Very pleased
October 1, 2025
Reply from Closomat
Thank you for your feedback. We’re pleased to hear that your product is now working well and that you’re happy with the outcome. We appreciate your patience while the issue was resolved and are glad everything is now performing as it should.
Customer Service is rude and non existent
I would leave them no stars if I could! Ok Customer service they didn’t turn up the first time and I got a call from them 1.5 hour before end of day saying engineer was held up had to wait 12 days for another appointment. I was given a morning appointment for next visit when the engineer hadn’t turned up by 11 am I called I was told it would be late afternoon as they had reorganised his route, I told them I wasn’t happy at having to stay in for 2 days and asked to speak to a manager, she said if I wanted to complain there was a procedure and she’d have to cancel my appointment and I’d have to rebook with the manager who “ should “ call me within 49 hours!!
The engineer arrived around 4.30 he was excellent there was a problem and he had to come back the next day but he did all the organising and for his service I would happily give 5 stars But I would never use or recommend tithe customer service
August 8, 2025
Reply from Closomat
Thank you for taking the time to leave this review.
We are genuinely sorry for the inconvenience you have experienced.
Your specific case will be reviewed and learned from.
Good to deal with and always keep you…
Good to deal with and always keep you infoirmed on progress for appointments
October 8, 2025
Reply from Closomat
Thank you so much for taking the time to share your experience. Much appreciated.
Too expensive as compared to utility…
October 8, 2025
Reply from Closomat
Thanks for the feedback - could you please provide more information?
Reply from Closomat
Thank you for taking the time to share your experience. We are very pleased you were happy with the professional service.
Really good service
Responded and made an appointment fairly quickly. Then came back out quickly again as the first repair didn’t work.
September 25, 2025
Reply from Closomat
Thank you for your honest review. We are pleased we were able to respond promptly and get everything working again for you.
First morning I have called they said…
First morning I have called they said we well call you back I’m waiting for call then I call again and booked engineer second good service
October 6, 2025
Reply from Closomat
We are pleased that the service went well. Thank you for taking the time to let us know.
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