Failed Migration, Chaotic Communication, and Zero Accountability
I hired CloudFuze, to migrate approximately 310 GB of data across three Dropbox folders to OneDrive. I paid $2,500 in full — as required, upfront — before any work began.
The Migration Failed. After nearly a month of work, CloudFuze declared the one-time migration "completed successfully." It was not. When I compared source and destination folders, every one of the three root folders showed material discrepancies: wrong file counts, wrong folder counts, and wrong data sizes. When I pressed CloudFuze for an explanation, they disclosed — for the first time — that the migration had encountered 16,646 non-retriable conflicts totaling 27.7 GB of data that their tools simply could not move. Their explanation was that errors at the "source side/destination side" were preventing the migration tool from accessing or processing those items.
I then tested migrating the same folders manually. I encountered zero access problems and zero conflicts. In other words, the files CloudFuze's tools could not move were perfectly accessible by other means. CloudFuze's tools failed at the one task they exist to perform.
Communication Was a Disaster. Throughout this project I received emails from no fewer than eight different CloudFuze personnel, many of whom I had never been introduced to and could not identify. Internal confusion was evident: one CloudFuze team member questioned in writing whether delta migration was even included in the agreed scope — a basic scope question that should never arise mid-project. Early communications referenced SharePoint migration despite my having confirmed on multiple calls that SharePoint was not part of this engagement.
No Transparency on Failures. CloudFuze never proactively disclosed the 16,646 conflicts. I had to compare source and destination myself, document the discrepancies, and confront them in writing before they acknowledged the problem. Even then, they provided no file path details for the failed items and no remediation plan.
The Bottom Line. CloudFuze took $2,500, deployed a team of people for nearly a month, delivered an incomplete and materially inaccurate migration, declared it a success, and only disclosed the failure when I caught it myself. When I sought resolution, their account manager acknowledged my concerns but indicated — remarkably — that a refund might cost someone their job, as if that were my problem to consider.
I would urge you to look anywhere besides CloudFuze (or any other business operated by Adi Nandyala a/k/a Adilakshmi Devi Nandyala). The sales pitch from Royston Aden was smooth. The execution and accountability were not.