We recently partnered with Cloud IQ using their cart reminder and exit capture campaigns and have seen good results so far. The system is easy to use, and the dashboards clear. We have received great... See more
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We have been using Cloud IQ for multiple years. Cloud IQ transformed our automated email functionality as our CRM did not have the functionality that Cloud IQ were able to provide. Cloud IQ were able... See more
Working with Cloud IQ has been a great experience so far. They have excellent customer service and are able to help walk us through anything we have questions on. We get a lot of great access to data... See more
Company replied
We are still in the early stages of using CloudIQ but results so far look very promising. We needed a solution that required minimal development time, that was cost-effective and this ticked a... See more
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Company details
Written by the company
Conversion rate optimisation & remarketing experts
Contact info
International House 24 Holborn Viaduct, EC1A 2BN, London, United Kingdom
- +44 (0)845 498 9426
- uk@cloud-iq.com
- cloudiq.com
4.8
Excellent
52 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service which converts…
Excellent service which converts baskets to sales
October 17, 2019
Unprompted review
Reply from Cloud.IQ
Hi Andrew,
Thanks for taking the time to leave a review. We're glad to hear that the campaigns are working well for you to recover your abandoned baskets. We're looking forward to recovering even more and improving results further with our upcoming features.
Best regards,
Grant
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Fantastic solution
Fantastic solution, works perfectly without any hassle and gives a great ROI
October 17, 2019
Unprompted review
Reply from Cloud.IQ
Hi Paul,
It's great to hear from you and we're delighted with the ROI achieved so far! Looking forward to increasing this even further with our upcoming releases in the next few months.
Best regards,
Grant
CloudIQ's solutions are fantastic to…
CloudIQ's solutions are fantastic to boost sales.
We have set up a few campaigns with CloudIQ and they are always coming up with great new ideas to support improved experience on our website.
Also, the staff are really helpful and easy to deal with.
October 9, 2019
Unprompted review
Reply from Cloud.IQ
Hi Marieke,
Thanks for your great feedback, so pleased to hear the impact the campaigns are having. Please keep an eye on our Ideas section to see what we will next be releasing and don't forget to have your say on what developments are the most important for you!
Best regards,
Grant
Great communication from the team
Great communication from the team - always willing to listen to clients and add new features that will help improve the service!
October 8, 2019
Unprompted review
Reply from Cloud.IQ
Hi Andrew,
Thank you for your feedback!
We want this platform to be built by merchants for merchants, releasing features that are meaningful to you. And the most important ingredient in achieving this is involving our clients in helping us to decide what and where to improve.
So thank you for participating and for your suggestions!
Kind Regards,
Vitalij
Excellent service and customer support.
We have been using Cloud IQ for our Cart Abandonment process for the last year with excellent results. The service is easy to manage and their team has gone above and beyond with their customer support. Very pleased with Cloud IQ overall and will continue business with them for the foreseeable future.
October 8, 2019
Unprompted review
Reply from Cloud.IQ
Hi Iain,
Thank you for your honest review. My CSM team is very happy to hear that we are delivering on your expectations and I hope that in your eyes we continue to maintain such levels of customer service.
Kind Regards,
Vitalij
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Honest and open communication
Honest and open communication, delivered on their promises and increased our sales immediately. Excellent team to work alongside and they are always looking to improve their offerings.
October 8, 2019
Unprompted review
Reply from Cloud.IQ
Hi Craig,
I am pleased to see you decided to give us 5 stars and than you for you words!
Don't forget to regularly check our news / upgrades section, as we have very exciting improvements lined up for release soon.
Kind Regards,
Vitalij
We have been using Cloud IQ for a while…
We have been using Cloud IQ for a while now and are very happy with the customer service and results that we are seeing.
October 8, 2019
Unprompted review
Reply from Cloud.IQ
Hi Dan,
It is a pleasure working with you.
I am thrilled to see you find our approach to customer service praiseworthy and that you are happy with the results the technology has delivered so far.
I believe we will see even greater results after our Q4 releases.
Kind Regards,
Vitalij
Easy to use Platform
Easy to use Platform - that provides results. We have seen a increase in sales due to the cart recovery
October 8, 2019
Unprompted review
Reply from Cloud.IQ
Hi Paul,
I am glad to hear you see the value in our product and that you find it easy to use, which is what we strive to achieve.
Thank you for the feedback!
Kind Regards,
Vitalij
Very easy to set up
Very easy to set up
Good support with regular phone calls to ensure everything is working correctly and that I was happy with their service.
We have seen an increase in abandoned cart recoveries since using their service.
I would recommend this if you are not already using an abandonment cart feature. It features PayPal branding due to their partnership with PayPal so looks trustworthy to the customer too.
October 8, 2019
Unprompted review
Reply from Cloud.IQ
Hi Tom,
Thanks for reviewing! I am happy hear you are having positive experience with our technology. I agree, having PayPal branded elements exposed to your website visitors can be considered a trust building element.
Kind Regards,
Vitalij
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Easy to use platform
Easy to use platform, constantly updated with new features. Great communication from the company. Highly recommended!
October 8, 2019
Unprompted review
Reply from Cloud.IQ
Hi Lucy,
Thank you for your feedback! Our tech team is really pleased to hear you find the platform easy to use!
Kind Regards,
Vitalij
We have had good experiences dealing…
We have had good experiences dealing with CloudIQ. They are very customer focused and incredibly refreshing to deal with.
October 1, 2019
Unprompted review
Reply from Cloud.IQ
James,
Thanks for your feedback!
Kind Regards,
Grant
Great platform
Great platform, really helped us to achieve and exceed ou ROI. I would definitely recommend it.
October 1, 2019
Unprompted review
Reply from Cloud.IQ
Ian,
Thank you for your review. We are pleased to hear that our technology delivers on your expectations.
Kind Regards,
Vitalij
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