Club Pilates Reviews 

152
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced unexpected charges and reported major difficulties when trying to cancel or pause their ongoing subscriptions without incurring extra costs. People also noted that the services are quite expensive, with numerous hidden fees adding significantly to their overall financial frustration. Some reviewers were happy with the instructors, describing them as extremely friendly, knowledgeable, and helpful during sessions. A few other people also felt that the class variety, scheduling options, and overall studio atmosphere were genuinely enjoyable. Consumers mentioned that despite billing issues, the actual workout environment provided a positive experience when they could attend.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with some praising the team as genuinely kind, very friendly, and... See more

Subscription

Reviewers mention negative feedback about subscription policies, expressing widespread frustration with... See more

Payment

Customers report deep frustration and financial distress regarding payment practices. Reviewers consistently... See more

Price

Reviewers highlight negative aspects of price, expressing widespread frustration over high costs and... See more

Service

Customers consistently note negative experiences with service, expressing frustration over rigid cancellation... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The instructors are good, but the reception staff are very very pushy regarding over and I mean waaay over prices individual classes! They do not give up and frankly it destroys the enjoyment of g... See more

Rated 1 out of 5 stars

Loved the classes, instructors etc. The problem is with their policies. My entire family belonged to one club where the owner had multiple franchises. They changed the schedule at the franchise locat... See more

Rated 1 out of 5 stars

Wouldn't recommend at all. The told me it was a 3 month contract and are now harassing me, calling me and emailing me to collect for a month I paid for and didnt attend and are trying to charge me mon... See more

Rated 1 out of 5 stars

Total scam business. Great difficulty cancelling. Constant management turnover. Predatory business practices. Poor communication, never open, limited classes, and always closed. Charged $623.00 for 5... See more


Company details

  1. Fitness Center
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Gym

Information provided by various external sources

Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.


Contact info

1.8

Poor

TrustScore 2 out of 5

152 reviews

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1-star

No history of asking for reviews

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1.8

All reviews

(152)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

Club Pilates classes are extremely…

Club Pilates classes are extremely difficult to get into during peak times (ie. after work, 5-7pm). I’m a new member since Feb 27/22 and have only been able to book and get into 2 classes since signing up. I have been on wait lists for multiple classes and not been able to get in to them. This is an expensive membership ($200 a month for 8 classes a month). To not even have the opportunity to attend my 8 classes this month due to limited classes available in the evenings is SO frustrating. I have cancelled my membership and now I was told to pay $100 for a cancellation fee!!!! Not good business practices at all.

February 24, 2023
Unprompted review
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Rated 1 out of 5 stars

Club pilates shady business practices

Shady business practices to get people to sign up for their contracts and not being allowed to give low ratings on Google. No low ratings on Google, when I tried to give a review it didn't even show up on their reviews or downgrade their ratings! That's questionable to begin with. They are trying to fleece people with ridiculous price for these workouts.

December 15, 2022
Unprompted review
Rated 1 out of 5 stars

Overpriced

Overpriced, broken equipment, unfriendly front desk staff, cob webs on machines and bugs crawl on you while on the floor. Classes have to be booked weeks in advance.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Love it!

Been going to Club Pilates for two years and I love it! There are different types of classes and different levels and with modifications any class can be as easy or hard as you want it to be.

November 3, 2021
Unprompted review
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Rated 1 out of 5 stars

Waste of money if you have a regular…

Waste of money if you have a regular exercise routine or have Pilates experience. The classes are too simple and too many members complain if anything challenging is offered in regular classes resulting in very simply work out. Very few more challenging classes are offered

October 28, 2020
Unprompted review
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