It's my first time I've ordered a fancy grinder online. Arrived promptly and I've received a couple of follow up emails regarding the shipping and the product itself. Overall I'm happy with Clumsy Goa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a Moccamaster and I’m really happy with it. There was an issue with the tracking for my order so I contacted Customer Service by email. I got a very helpful email back within about 10 minutes... See more
Great range of products, competitive pricing but above all great customer service! We bought a Sage barista machine from Clumsy Goat coffee just over a year ago, the machine has since incurred... See more
Company replied
Ordered 250 g of espresso beans and they were wonderful; at the beginning of the day it’s all about the taste and those one or two cups each day need to hit the spot. Have tried most brands on the su... See more
Company replied
Company details
Written by the company
We're a coffee and equipment supplier based in Lancashire with a passion for speciality coffee! We believe everyone involved in the creation of Clumsy Goat is of equal importance. That’s why we’re genuinely proud to say that all our beans are sourced ethically and sustainably. This helps us to support the industry, the farmers and of course… their goats! In addition to our beans we stock a wide range of domestic and commercial products, with next day delivery available on most of our range. We also offer purchase and lease options for commercial coffee machines, with consulting and training available too. If you have any queries, need help with an order or would like some product advise please don't hesitate to get in touch, we'll be happy to help :)
Contact info
Chesterfield House, Lloyd Street, OL12 8AA, Whitworth, United Kingdom
- 01706 452 922
- hello@clumsygoat.co.uk
- clumsygoat.co.uk
4.8
Excellent
323 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My beautiful Mocca Coffee machine…
I purchased a Mocca Coffee machine which arrived very promptly. I have been pleasantly surprised by the improved taste and clearly I should have shopped with Clumsy Goat sooner. Overall my experience is good and there web site is easy to use and worth a visit.
July 21, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi David,
Thank you so much for sharing your experience with us! We're glad your machine arrived promptly and we hope you are enjoying it.
Please let us know if you need anything else.
We hope you have a nice day!
The Clumsy Goat Team.
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Rancilio Silvia from Clumsy Goat
It arrived bang on time and very well packaged.
The Rancilio Silvia machine was in perfect condition and is working well as can be expected... when I perfect the process of making coffee with it that is 🙂
Great service will definitely be using them again.
Thank you
July 22, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Andrew,
It's great to hear that your Rancilio arrived in perfect condition, we hope you are enjoying using it! We look forward to you returning to us again in the future.
Have a fantastic day!
The Clumsy Goat Team.
Very happy
Very happy, we ordered our favorite hot chocolate & it’s as good as always.
July 20, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Elaine,
We're so glad that you are enjoying your hot chocolate! You know where we are when you're ready for more.
We hope you have a wonderful day!
The Clumsy Goat Team.
I’m a relatively new customer but…
I’m a relatively new customer but already am developing a certain fondness for Clumsy Goat, or perhaps more accurately for their way of operating. Coffee grinder purchase is 5* and now I await my first order of a selection of beans
July 21, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Anthony,
Thank you so much for leaving such a lovely review, we really appreciate it! We hope you are enjoying your grinder and coffee.
If we can assist with anything else, please let us know.
We hope you have a fantastic day!
The Clumsy Goat Team.
Really good people to deal with.
Really good people to deal with.
Quick responses and good prices for quality coffee equipment.
Would highly recommend
July 8, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Russell,
Thank you so much for your review about our quick responses and good prices! We're happy to help if you need anything else.
Have an amazing day!
The Clumsy Goat Team
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I had a great experience with Clumsy…
I had a great experience with Clumsy Goat Coffee. My order, including a Wilfa Performance Compact coffee maker and Wilfa Svart grinder, arrived quickly and was very well packed. Everything was in perfect condition. The products are excellent, and I’m very happy with my purchase. Fast delivery, great service, and a smooth shopping experience from start to finish. I would definitely recommend Clumsy Goat Coffee to anyone looking for quality coffee equipment.
July 10, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Artem,
Thank you so much for sharing the great experience you had with us, we're so pleased to hear this! We're also so glad that you are happy with your Wilfa grinder.
If there is anything else we can assist with in the future, we will be happy to help.
We hope you have an amazing day!
The Clumsy Goat Team
Easy to use website and well priced…
Easy to use website and well priced products.
July 1, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Mick,
We're so glad you found our website easy to use and well priced products!
Please let us know if you need anything else.
Have a wonderful day!
The Clumsy Goat Team
Amazing customer service and great…
Amazing customer service and great products, 100% recommend to buy from Clumsy Goat, very happy with my grinder I purchased. Thank you team
June 30, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Claire,
Thank you so much for your lovely review about our amazing customer service and great products! We hope you are enjoying your new grinder.
If you need anything else, please let us know.
We hope you have a lovely day!
The Clumsy Goat Team
great customer service
great customer service, very responsive and helpful!
June 26, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Will,
It's great to hear that you have received great customer service! Thank you for letting us know that we were responsive and helpful.
If we can assist with anything in the future, please let us know.
Have an amazing day!
The Clumsy Goat Team.
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Great price and speedy delivery
Great price and speedy delivery! Thank you! Will definitely be ordering again. Highly recommend!
June 18, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Good afternoon,
Thank you so much for your review about our great prices and speedy delivery!
We look forward to you shopping with us again.
Have a wonderful day!
The Clumsy Goat Team.
I live in Australia clumsy goat held my…
I live in Australia clumsy goat held my order until I can arrange for fright to Australia thank you for your patience and your personal help
June 1, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Graham,
Thank you so much for your lovely review! We're glad we could assist with holding off until you were ready for us to ship your order.
If we can assist with anything in the future, please let us know.
We hope you have a lovely day!
The Clumsy Goat Team.
Excellent communication
Reviewing for exceptional customer service. I emailed with a few questions regarding products they had. Received a reply the following day and they went the extra mile to check with their supplier as they didn’t stock a compatible basket.
Will return again in future.
June 15, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Charlie,
Thank you so much for your lovely review about our exceptional customer service! We're glad we could promptly assist with your query.
We are always happy to help.
We hope you have a fantastic day!
The Clumsy Goat Team.
Nice website, great products, easy purchase and delivery
My purchase was fairly simple, I knew what coffee machine I wanted, found it to be a decent price on Clumsy Goat Coffee and that they were based in the UK, so I made my purchase. The delivery time was fast and package arrived in great condition. I will definitely purchase from them again.
June 1, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Tristan,
It's great to hear that we could supply the coffee machine you were after and that it arrived fast and in good condition!
We look forward to you coming back to us and if you need any assistance, we are happy to help.
Have a lovely day!
The Clumsy Goat Team.
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Time More Chestnut C3s max
Received my Time More manual grinder in a perfectly protected package and was kept up to date regarding delivery.
I am very impressed with the quality of the product, very robust and well engineered.
Clumsy Goat have been a pleasure to deal with in responding to my queries, keep on doing what you are doing.
June 5, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Andrew,
We're so glad that your grinder arrived perfectly packaged and that you are impressed with the quality!
We are happy to assist with anything else you might need in the future.
Have an amazing day!
The Clumsy Goat Team.
Very disappointing customer service…
Very disappointing customer service experience. My order was missed and was not dispatched until I contacted the company to ask about its status, 4 days after placing the order. There was no communication or effort to resolve the issue.
As compensation for the delayed delivery, I was offered free coffee, but this was never provided. Overall, the company appears to have little interest in customer satisfaction or effective customer service. There is significant room for improvement in how customer issues are handled and communicated.
June 9, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Good morning,
Thank you for your feedback, we're really sorry that your order was missed and that you had to chase it up. We also apologise that the coffee was never received.
We would like to investigate this further for you. Would it be possible to send your order number across to us at hello@clumsygoat.co.uk so we can take a look? Alternatively you can reach us on 01706 452 922.
We would like to apologise again and we look forward to hearing from you.
The Clumsy Goat Team.
Great service
Very competitive price for coffee machine, easy to order and very quick delivery time. I will use them again
May 14, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Julie,
Thank you so much for taking the time to leave your review! We hope you are enjoying your coffee machine.
If you need anything else, please don't hesitate to get in touch.
Have a lovely day!
The Clumsy Goat Team.
Coffee grinder purchase
I bought a coffee grinder from clumsy goat coffee.
The price of the device was competitive, but the after sales comms were good on delivery etc. The grinder was delivered on time.
I just thought it was a good overall buying experience.
May 26, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Joe,
Thank you so much for letting us know about your experience buying a grinder from us!
If we can assist with anything else, please let us know.
We hope you have an amazing day!
The Clumsy Goat Team.
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Clumsy Goat - what a great buying experience
Clumsy Goat have been fantastic to deal with. Great products, great price, great delivery and incredible customer service - getting straight back to me every time with my frequent questions and requests.
I wish every online purchase experience could be this good!
June 1, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Christopher,
Thank you so much for your lovely review about our products, price, delivery and customer service!
We're here to help should you need anything else.
We hope you have a wonderful day!
The Clumsy Goat Team.
Fast delivery
Fast delivery, good price, will shop again from Clumsy Goat Coffee thank you.
May 12, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi Mo,
Thank you for your positive review about our fast delivery and good pricing!
If you have any queries, we're here to help.
Have a nice day!
The Clumsy Goat Team.
Excellent coffees and supplies
Fast and reliable delivery, good quality of things received (Aeropress Coffee Maker, Timemore C35), and the Brazilian Super Crema Coffee Beans are especially well!
April 21, 2026
Unprompted review
Reply from Clumsy Goat Coffee
Hi David,
We're so glad that you are enjoying the Brazilian roast! Thank you for letting us know that the Aeropress and Timemore C35 arrived promptly.
If you need anything else, we're here to help.
Have a fantastic day!
The Clumsy Goat Team.
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