The Clymb Reviews 165

My order was cancelled with no explanation and I have not received a refund.

My order shipped so quickly and communication was given at every step! Not to mention to price you couldn’t beat!!

Good service but the shoes by NIKE made too small.

I placed an order on July 3, 2023. On July 10, 2023, tracking said that the package had not been delivered to the carrier yet. I wrote to customer service who told me "We shipped the goods on time. The package is delayed due to a carrier problem." As it turns out, they never even had these shoes in stock. I received a refund, but not an apology for LYING to me.

Smooth transaction! item arrived quickly, just as expected.

Always good products at great prices

The company sent me the wrong item. Like a completely different item than I ordered, not even just the wrong size. Then they tried to get me to keep the item for a minuscule discount of $12. I am still jumping through hoops to get my return and money back almost a month later.
Also, they are trying to charge me shipping both ways to return the item I never ordered from them. I cannot stress enough what a poorly run operation this is. I would not recommend ordering anything from The Clymb.

Fast delivery and accurate description plus great price

I ordered two items of clothing on clearance. One of them fit perfectly, the other not so great even though I ordered my size.
I contacted the company to tell them my issue.
I was promptly issued Clymb credit, after selecting credit instead of an actual refund. I chose that option because my refund would have had shipping taken from it.
When I inquired about instructions for sending back the article of clothing, they said it was not necessary.
Overall, my experience was very positive. I am sure I will order something again.
My only suggestion for improvement is to carry more gear related to all types of outdoor activities, like the old Clymb! I purchased a lot of great stuff because the selection was outstanding and the prices incredible.

ordered some running shoes that I wanted and the order was cancelled without a reason or explination

Canceled my order without any explanation. I guess they ran out of stock, which is fine, but an email or text that said sorry about that with an explanation would have been nice. Have bought lots from The Clymb previously, but probably won’t in the future.

Package did not come
Still waiting for them to respond where did my purchase go
Hope they can resolve it soon
Very disappointing service

Great price, shipped quickly. Efficient website design.

Fast shipping recieved my package although I ordered rustcopper they gave me two of the same color but it's all good no worries

I ordered and quickly received a lovely swimsuit which, sadly, I didn’t fit the suit. I contacted The Clymb and with no problem was informed of the return snd refund process. Very professional and very responsive. And then they wished me a nice day!

Fast shipping. Easy ordering. Return commumication very good and helpful.

I didn't know this website existed. found what I wanted, great price, not too much for shipping. very happy!

Awesome communication and shipping was very fast!

The best selection at the best prices with fast shipping!!