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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, unique design, and ability to spark curiosity and provide a calming experience. Many people highlight the visual appeal and the mesmerizing way the colors interact with light, making them excellent decorative items and conversation starters. The delivery service is frequently noted for being fast and efficient, with items arriving well-packaged. The customer service also receives high marks for being responsive, helpful, and going above and beyond to resolve issues. However, some customers experienced issues with product quality, noting defects in shape, peeling colors, or a strong chemical smell upon opening. A few people also reported problems with delivery, including delayed or lost packages, and some found the shipping information unclear, especially for international orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the durability,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy dispatch and fast... See more

Customer service

Clients share positive opinions on customer service. Many customers describe the service as fantastic,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CMY Cubes turn light into magic. Tilt, and watch cyan, magenta, and yellow morph into endless color shades—part science lesson, part art piece, all mesmerizing. It’s a pocket-sized fusion of physics a... See more

Rated 5 out of 5 stars

I have two original CMY cubes, and I recently got their new squishie cube which I LOVE - the colours are enchanting (mine is purple-y blue) and it’s so addictive to play with. The texture isn’t like... See more

Rated 5 out of 5 stars

We absolutely loved the cubes from CMY Cubes! The colors are vibrant and constantly shift in the light, making them incredibly fun to look at and interact with. They’re not only visually stunni... See more

Rated 5 out of 5 stars

CMY Cubes has finally begun to come out from behind the curtain and really engage with the rest of us. In the last month, the have had a new product launch, livestreams, giveaways, and aggressive doc... See more


Company details

  1. Children's Toys Store

Written by the company

What is the CMY Cube? The CMY Cube is the most curious and utterly magnificent sensory toy you will ever own. Fascinated by science? Completely captivated by colour? The CMY Cube will excite your curiosity, expand your imagination, and feed your sense of wonder. Colour your world with light & experience the interstellar beauty of what lies beyond our perception of reality.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I never received it

I never received it! My order was Marsh 3. Nothing since then;-/

March 3, 2025
Unprompted review
CMY Cubes logo

Reply from CMY Cubes

Hey Marianne! Can you please email me at hello@cmycubes.com with your order number and I'll investigate straight away. Kind Regards, CMY customer service

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Rated 1 out of 5 stars

Order never arrived and no tracking…

Order never arrived and no tracking information, no replies from emails

February 20, 2025
Unprompted review
CMY Cubes logo

Reply from CMY Cubes

Hey Jen! Can you please email me at hello@cmycubes.com with your order number and I'll investigate straight away. Kind Regards, CMY customer service

Rated 1 out of 5 stars

Whole lot of nothing

I saw the payment transfer from my account, then nothing happened. I tried to contact you, but your website had issues. Eventually I used a different browser and computer and got a question through. I learned you had not shipped my order, and that there were delays - however, I received no notification of any delay. No indication that you did not have product to ship was given when I made the purchase. I was able to get a refund. I wish I could review your product, but it appears there was no product to ship me.

February 19, 2025
CMY Cubes logo

Reply from CMY Cubes

We appreciate the feedback Tim. Im sorry your experience wasn't as you'd hoped. If I can ever be of assistance please reach out to us at hello@cmycubes.com - Thanks!

Rated 4 out of 5 stars

My cube came damaged

My cube came damaged but Customer Service was on it and is sending a replacement! Very considerate and I appreciate the quick response. Thanks CMY Cubes :0)

February 17, 2025
CMY Cubes logo

Reply from CMY Cubes

We are always so happy to help! Thanks for the feeback!

Rated 1 out of 5 stars

Hello

Hello! I just got an email that states it's been 2 weeks since I received my product. I haven't. It would help if you sent these requests AFTER you confirm the customer has received the product. Just a thought. Thank you!

February 18, 2025
Unprompted review
CMY Cubes logo

Reply from CMY Cubes

Hey Archana! Can you please email me at hello@cmycubes.com.au and I'll have a good look into this for you. Thanks

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Rated 1 out of 5 stars

received partial order

I am still awaiting the rest of my December 6 or 7th order. I Received only one item of order. A VERY COOL GYRO STAND. I contacted via the SHOP bot in January and haven't received the rest of the order "in process."
On the 22nd, it will be in process for a month.

January 23, 2025
Rated 5 out of 5 stars

There is a saying that "Every advanced…

There is a saying that "Every advanced technology is indistinguishable from magic." Your products are truly magic! They are enthralling to my family and friends who see them. I would only like to have (1) clear cubes that demonstrate the colors of natural light, and (2) even larger cubes (2 to 3 inch), for my collection. Keep a-going!!

January 28, 2025
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Reply from CMY Cubes

Great feedback! Im so glad you love experiencing the magic.

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Rated 5 out of 5 stars

The present for my niece was a…

The present for my niece was a hit....it lives in the living room so the whole family can enjoy it. We'll done CMY Cubes!

January 2, 2025
CMY Cubes logo

Reply from CMY Cubes

They certainly are a sight to behold! Thank you for your feedback.

Rated 3 out of 5 stars

Product is beautiful

Product is beautiful, but quite small for the price. Stickers started to peel up after a few weeks of regular handling. Tracking shipping through Shop app was kind of pointless: no updates. Overall an average experience.

December 18, 2024
CMY Cubes logo

Reply from CMY Cubes

Thank you for your feedback!

Rated 4 out of 5 stars

I don't know

My adult son asked for these for Christmas . I have no idea why. But he likes them. I didnt care for the tracking site. Its a freaking shopping site!
I ordered them on 12/7/24 received them on 12/22/24. That by the way is not 2 day shipping.
You get 4 stars cuz he was happy.

December 25, 2024
CMY Cubes logo

Reply from CMY Cubes

Im so sorry there was a hold up with shipping / receiving your order! Im glad your son loves them though - They're a joy at any age! Thanks for your feedback.

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Rated 1 out of 5 stars

No exchanges or returns! Seems like a scam.

Somehow ordered the single colour cubes (which I didn't know existed) there is no magic or fun to be had just very expensive perspex blocks. I asked to exchange for the multi coloured ones and found that they have a no exchange or refund policy. Why would a company not allow refunds or exchnages. This whole thing feels like a scam. Customer service didn't help me. Sorry for your disappointment etc...Total waste of money. Very frustrating experience. Also have not stopped receiving emails about how to be a brand influencer since...tell your friends and followers, tips on how to advertise for us. Gross.

November 21, 2024
Unprompted review
CMY Cubes logo

Reply from CMY Cubes

Thank you so much for sharing your feedback. We’re truly sorry to hear your experience wasn’t as magical as we’d hoped. Our refund policy, shared on our website, is in place because our cubes are delicate and designed with precision, but we understand your frustration and appreciate your perspective.

We always want our customers to feel excited about their CMY Cubes, so we’d love to make things right. If you’d like to discuss your experience further or explore any other options, please reach out to our team directly. We’re here to help and ensure your CMY Cubes journey is as fun and creative as it should be!

As for the emails, we completely understand if they feel overwhelming. You can unsubscribe at any time, and we’ll adjust your preferences. Thank you again for your feedback, and we hope to bring some joy and curiosity back to your experience soon!

Rated 5 out of 5 stars

Magical color cubes never stop…

Your magical color cubes never stop amazing. I buy, display and observers become enchanted, so I give them my cube and reorder several.
The cubes teach us to stop and see the colors of our beautiful world.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

I love my mega!

I love my mega! Fun for photography, boggling the mind, and especially cool on mushrooms. Great customer care and a quality product. Worth the hype! 🙌

September 18, 2024
Unprompted review
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Rated 4 out of 5 stars

Great cube, some peeling

My son loves his CMY cube! The only issue is that some of the coloring is already peeling/chipping. But, he's still in love with all of the colors!

November 7, 2024
Unprompted review

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