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CNFans Reviews 

13,295
•
TrustScore 4 out of 5

4.1

Commercial Agent
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Review summary

Created with AI, based on recent reviews

Considering 1,973 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting that items feel well-made and are often high-quality for the price, providing good value. Many people express overall satisfaction, finding the service reliable and the prices affordable compared to other options, making it easy to find stylish clothes. However, some customers also noted concerns regarding delivery, mentioning slow shipping times and high costs, with packages sometimes not arriving or being detained. People also reported issues with unclear tracking updates, delayed processing, and occasional problems with order cancellations or refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Delivery service

Users describe ambiguous interactions with delivery services, with many reporting significant delays, missing... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unexpectedly high... See more

Quality

Customers generally express satisfaction with product quality, often highlighting that items are of good... See more

Order

Consumers find order to be ambiguous, with many reporting cancellations, incorrect items, and significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I want to return my order its in my warehouse the number is CNF1845838828411882 ( I don’t know how to return it) I want the money on my bank account ( I just want to return the shoes

Rated 4 out of 5 stars

I have been shopping wit cnfans for an while now I rate the app very soiled but the shipping price is an bit hectic

Rated 4 out of 5 stars

Beautiful clothes, size perfect; but the only negative thing i encountered was the shipping journey: in fact i waited for 29 days, but at the end I was more than satisfied!

Company details

  1. Commercial Agent

Written by the company

The CNfans agent platform offers assistance with purchasing both online and offline products in China. Simply provide a product link and place an order, and our team will provide top-notch services from start to finish.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(13,295)

2,928 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Good

Bad want me to Ride this

January 18, 2026
Unprompted review
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Reply from CNFans

Dear customer, thank you for your feedback. We sincerely apologize for the inconvenience caused. If you have any questions, please feel free to contact our customer service. We value every customer and will do our best to help you resolve your issue, looking forward to providing you with a better experience!

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Rated 5 out of 5 stars

Best agent

Best agent, it is quite exepnsive tho but i use it because its trustworthy, they are considered fast and reliable. Their customer support are very good and also fast, it could be a little more cheaper but its fine!

January 18, 2026
Unprompted review
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Rated 4 out of 5 stars

I want to return my order its in my…

I want to return my order its in my warehouse the number is CNF1845838828411882 ( I don’t know how to return it) I want the money on my bank account ( I just want to return the shoes

January 18, 2026
Unprompted review
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Rated 1 out of 5 stars

READ THIS ⚠️

Bro they scam you they charge you even more and it started from 10$ to 80$ what a scam and i only bought 4 pairs of socks and they destroyed my package for no reason it was like a plain white socks just to test the website shame on you and the lat time I bought something it went from 12$ to 60$ because they keep saying I need to pay extra for being rude? I wasn’t rude I was telling them I want a refund but they kept charging me for everything. I asked for a refund they said I need to pay 20$ and return it to refund and 5 more dollars just to ship it…. SHAME ON YOU I REPORTED TO MY BANK AND CALLED THEM. Btw I’m not even lying and they don’t even answer me I keep messaging them I have proof and the payment photos everything or I will sue if I don’t get a full free refund of my 2 packages and it’s been almost 3 months and one of my packages haven’t come yet. SHAME ON YOU CNFANS I WILL WARN EVERYONE TO STAY AWAY

January 16, 2026
Unprompted review
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Reply from CNFans

Dear customer, thank you for your feedback. We sincerely apologize for the inconvenience caused. As we are a third-party purchasing platform, all related fees are explained on the website. When you order, you pay for the goods themselves. After the goods are stored in our warehouse, you need to select the items, submit the package, and pay the international shipping fee. We can only ship your package after you have successfully paid the international shipping fee. Thank you for your understanding.

Furthermore, international shipping fees are calculated based on the package's size, weight, destination country, and other information. You can calculate the cost on our website's shipping fee calculator page and choose a relatively cheap shipping method. You can also participate in our promotions to get shipping coupons to reduce shipping costs.

Regarding returns, please contact our customer service at any time. We value every customer and trust that we will do our best to help you resolve your issues. We look forward to providing you with a better experience!

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Rated 3 out of 5 stars

It is good but the shipping is expensive

January 17, 2026
Unprompted review
CNFans logo

Reply from CNFans

Dear customer, thank you for your feedback. We sincerely apologize for any inconvenience caused. International shipping costs are calculated based on the package's dimensions, weight, destination country, and other information. You can calculate the cost on our website's shipping cost calculator page to choose a relatively inexpensive shipping method. You can also participate in our promotions to obtain shipping coupons to reduce logistics costs. Thank you for your understanding!

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