I am always reluctant to start shopping with a new provider due to a tendency services overwhelm you with correspondence and ‘not-easy-to-follow’ process. Not this time. It took literally just a few m... See more
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CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.
Contact info
United Kingdom
- 0203 0265698
- refill@co2you.com
- co2you.com
Replied to 61% of negative reviews
Typically takes over 1 month to reply
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Great service
Great service, easy replacement service schedule which I manage.
I have been a customer for years
I have been a customer for years - great service!
A reliable company with great customer service
Orders and deliveries easy and reliable. Customer service is great; very responsive and quick to solve any problems. Trusted company and easy to recommend.
Great communication
Easy to order from. Always arrive when they say they will. Great communication from company.
Definitely recommend this company
I currently have a subscription for gas refill and couldn't be more happy with it and the customer service support when I needed. I've recently moved to another address and forgot to change the order to my new address. Speaking with the chatbot and then with an agent I got it sorted pretty quick, even after my order was already with dpd.
Great sparkling water machine and gas refills
Great sparkling water machine. Very straightforward to use and looks good on the countertop. I love that you can subscribe for gas and get refills every few months. Excellent communication and customer service.
Straightforward simple CO2 gas delivery…
Straightforward simple CO2 gas delivery service. Really flexible and great customer service. 100% Reccomend.
Great customer service
Great customer service
Got order wrong but all sorted without any drama
Items delivered next day as promised
Great product
Great product, great service and great communication. Makes replacement of my gas refills cheaper, efficient and they recycle the used ones 👍🏻
I had a surplus cylinder
I had a surplus cylinder, which I requested CO2 to You collect.
But they claimed it was not economic to collect a single cylinder. So I had to take it to my local tip to safely dispose of it.
A brilliantly reliable service
A brilliantly reliable service, that takes all the hassle away from cannisters. I lost track of the times I went to the supermarket and they were out of stock or the box was empty or they didnt understand how the refund element worked... CO2 YOU fix all that and take all the stress away. I love handing over the empty ones at the door and taking delivery of the new ones. No more plastic bottles for sparkling water and always have it when i want it.
Avoid!!!
I have been a customer for several years. I used to be very happy, a lovely text and follow up phone calls to check if I was ready for the next order. But, about 6-9 months ago they changed their system. No more polite phone calls, just an automated email and AI through WhatsApp. I tried to change delivery dates and was against a brick wall talking to an AI bot. I emailed, cancelled the subscription, no phone call, more AI generated messages with the odd email apology from a person. No one answers when you phone. Complaint sent, then, money taken for an order that I didn't want. Another complaint sent, again, email apology with guidance on how to send the bottles back. I must admit, I thought I had sent them back (I had a lot going on) I got another email 'refil incoming' Another email complaint sent, bottles returned, they apologised and promised a refund. I told them to never take money from my card again. I have woken up this morning to find they have stolen money out of my account again. Words cannot describe how dreadful this company is. If I could put 0 stars I would.
So easy to order and re order the gas
So easy to order and re order the gas. And delivery is super quick.
A really special service-
A really special service- reliable, always helpful, and flexible when you need it. I love my never ending supply of fizzy water.
Delivery is via DPD
Delivery is via DPD, which is problematical at times. Sometimes the screw attachment is not secure on bottles, can lead to a waste of gas unless you tighten it up each use. Other times, some bottles are brilliant and do not need tightening each use. Convenience of having bottles collected/delivered outweighs the niggles.
Always arrives when you need it
Always arrives when you need it. Easy peasy
Not flexible enough needs a 4 cylinders…
Not flexible enough needs a 4 cylinders 6 month contract
Co2you are fantastic
Co2you are fantastic, i never have to worry about running out of gas cylinders, they always email me when my next delivery will be with the option yo change the date if needed
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