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Rated 1 out of 5 stars

I bought a bag returned it and only Got partial Refund back (system error) then I had to wait 10 Days for the rest of my refund. I also got two used bags . This company needs to stop making so many... See more

Rated 1 out of 5 stars

If there is an option to put Zero stars I should choose it. Worst customer service ever. Not recommended at all. I place an order & our old adress 700 km away is on PayPal by default, system was glitc... See more

Rated 1 out of 5 stars

I was traveling from Montreal to Toronto and CC stopped at Kingston stop for nearly 40minutes. We were told it was 10min break but this is extreme waste of time. Date: June 17,2023. Time: 15:30... See more

Rated 1 out of 5 stars

Bought a men's wallet from coach outlet, worst product ever, got torn off in a few months and the outlet won't take the ownership of anything, rather would say yeah , we know the quality is not so goo... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Coach Canada offers affordable & reliable bus services providing charter buses, commuter bus routes, airport shuttles, sightseeing and more in Canada.


Contact info

1.1

Bad

TrustScore 1 out of 5

329 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We had Andrew Maxwell as our driver on…

We had Andrew Maxwell as our driver on our school trip to Quebec City April 18-April 21st, 2018. Andrew was prompt, professional and a great driver, manoeuvering us around some tight spots in and around the city. He was patient with us and always had a fun story to share and smile on his face. We had a great chuckle together on the 8 hour bus ride home and all of the supervisors were in stitches with his stories. We would definitely recommend Andrew to anyone.

May 8, 2018
Unprompted review
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Reply from Coach Canada

We are so glad to hear of your great experience with our driver on your company trip! Thank you David!

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Rated 5 out of 5 stars

I no longer look after bus trips for…

I no longer look after bus trips for our Garden Club, for about 5 years now.

When I did Use Coach Canada I found them very helpful in helping me plan my trips. Drivers were always very obliging and also very helpful.

May 8, 2018
Unprompted review
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Reply from Coach Canada

Thanks Shirley!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with . Driver was awesome . Would definitely book with Coach Canada in the future

May 8, 2018
Unprompted review
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Reply from Coach Canada

Thank you Orrie! We look forward to working with you again in the future.

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Rated 5 out of 5 stars

I have used Coach Canada several times…

I have used Coach Canada several times in the past including a trip to Myrtle Beach, NC. The drivers were always friendly and outgoing. The customer service were helpful with questions regarding itinerary, border crossing, etc. I would definitely recommend Coach Canada to other sport organizations.

May 8, 2018
Unprompted review
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Reply from Coach Canada

Thank so much Lynne! We're so glad that you would recommend our service to other sports organizations and teams!

Rated 5 out of 5 stars

Great experiences this season

Great experiences this season. Drivers were safe, personable and team players.

May 8, 2018
Unprompted review
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Reply from Coach Canada

Vicky, we really appreciate you writing this review! Thank you.

Rated 3 out of 5 stars

Steamed in NYC

I have used Coach Canada a number of times for my school trips to NYC, Chicago, Boston, New Orleans etc., and usually have pleasant experiences, but spent our first morning in NYC helping our driver (very nice btw) try to put coolant/water into the engine, which was bone dry due to a leak/radiator problem (engine would not run without it). We eventually swapped out our bus for a Coach USA bus, showed up about an hour late to our 3 hour bus tour of Manhattan, only to discover the new bus had no air conditioning (30 degrees Celsius out). Our driver went back later to get new bus. Better luck next time I guess.

May 8, 2018
Unprompted review
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Reply from Coach Canada

Hello Mike. we are very sorry about the inconvenience of this last trip. We hope that you will considering using us again as you've been a consistent customer in the past. We will continue to work towards not having situations like this occur again.

Rated 5 out of 5 stars

Great experience overall

Great experience overall, no challenges, good communication, delivered what was needed

May 8, 2018
Unprompted review
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Reply from Coach Canada

Thank you Scott!

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Rated 4 out of 5 stars

Fast

Fast, kind and professional service.

May 8, 2018
Unprompted review
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Rated 5 out of 5 stars

The service received from Coach has…

The service received from Coach has been above reproach for the last 12 years. The drivers are experienced in driving in a wide range of weather conditions which is necessary when transporting students to ski locations in our Ontario winters.

May 8, 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Mary, we truly appreciate this awesome review and the kind words! We are happy to have been able to help you and your group for the last 12 years.

Rated 5 out of 5 stars

Very good company to work with

Very good company to work with. Truly recommended

May 8, 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Hello Wayne. Thank you for your Kind words. We noticed that you did leave a 1 star review. Did you mean to give us 5 stars? is there anything that we could have done better?

Rated 5 out of 5 stars

Another trip with Coach Canada was…

Another trip with Coach Canada was excellent as usual.

Coach on time, very friendly capable and helpful driver. Sorry, I don,t remember her name but people are asking that we request her again so will have to find her name before our next booking.

May 8, 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Pearl, we are so glad to hear this! If you would like to request the same driver for your next trip you can absolutely do so when you contact us to book again. You can notify your booking agent to look up who the previous driver was.

Rated 5 out of 5 stars

Always helping with the best rates

Always helping with the best rates.
When we need designated driver the company accommodates with the one that knows the children's' needs and children understand him.

May 8, 2018
Unprompted review
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Rated 3 out of 5 stars

Average

The service is good, but the cost is higher than it should be and availability is limited. Customer service needs improvement when mistakes happen.

May 8, 2018
Unprompted review
Rated 5 out of 5 stars

Seniors Outings

I take groups of seniors to various events. Every time I have used Coach Canada the bus drivers have always been very caring and mindful that they have senior citizen passengers. The always are knowledgeable around the area we are scheduled to visit.
Every bus has been clean and fresh. No residents or myself have ever had any complaints!

May 8, 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Amy, it is always a pleasure serving your senior groups! Thanks so much!

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