Coast.com Reviews 115

Fantastic manner and quick response thank you Roberth , janica , Rannel and greziel

Cherry in customer care was most helpful in assisting me to get a refund in my postage due to an incorrect item being dispatched.

Thank you so much for dealing with this promptly and efficently.

Rex was so helpful!!!! Great customer service! Thank you!!

I ordered two dresses for a wedding we are attending at the end of the week. I paid for next day delivery to me here in County Offaly Ireland and unfortunately they got delayed. I just want to thank Christina in particular for her help, I have received them in time! Excellent customer service, which is so appreciated these days.

Quick reply and query resolved Thx for ur help today Nova

I was having a real problem trying to return an item to Coast. Long story serial number not matching. Frankie from customer services got it sorted very quickly so thank you you’re a star.

I recently bought a dress for my wedding which, unfortunately, the courier lost in transit. Normally I would have had to wait several days before the customer service team at Coast would be in a position look into it and arrange a refund or a replacement, but I couldn't afford to wait as my wedding was the week after and there was limited stock in my size. Fortunately, Patricia F in customer care decided to send me another one straight away which not only put my mind at rest, but also saved the day as it turned out to be the last one in my size. Thanks so much Patricia. You are a star!

I had an issue with the dress I ordered a while ago and I complained about it and the customer service person that attended to me nimat was very pleasant and was able to solve my problem.

Ordered my wedding dress on 17.8.22 still waiting for it to arrive, I have the confirmation number and that the order has been placed successfully, the money was taken out of my account on 18.8.22, using there customer service Resolver to find out what is happening, everything seemed okay until this morning when they are wanting digits from my bank card, I have lost £140 already and am not willing to risk them taking more money from me, totally and absolutely disappointed, the website looks okay for coast dress's which I have usually bought from shops, please be wary of this company, I feel I have given resolver enough information already, really disappointed with this.

Had an issue ordering online and had some concerns the transaction processed multiple times. Contacted customer service via chat and they quickly checked and confirmed my order. Mary was super helpful

Quick response and my issue was resolved efficiently and quickly.

Had a problem printing off a returns label and Shaban responded quickly sending one to Mr via text to print off at home

Had a problem with print off return contacted coast and Micah has replied so hopefully will be able to return in 24 hrs I had a text within 10 mins so good

I reported a problem recently with a return and I found it difficult initially to get a response from Coast, however, when they made contact my issue was resolved very quickly and efficiently. Thank you Coast.

Contacted the customer service regarding a return through both their form from website and email. Never received an answer. Customer service is non-existent.

Thank you for the disappointing experience. 1st and last time ordering from here. Don't recommend.

Absolutely the best customer service team I have ever dealt with :- Mart, Rex, Joselito, Adriane and Julie. Bought 2 different size wedding dresses as unsure of fitting. One of which was not the dress I ordered. Each one of the above team were helpful, polite and nothing too much trouble. Item was returned and refunded in such a quick and efficient way. Can't rate this team highly enough. A real credit to Coast each one. Thank you.

There was delay in my parcel reaching Coast for refund. I emailed customer service and Andrew replied almost immediately apologising for the delay on the shipping side and arranging for the refund immediately. I have never received more friendly and fast response anywhere else from the customer service team.

Super customer service from Bernadette and Sandra. I received a faulty dress and they helped me send it back for an exchange.

Bernardete was extremely helpful and efficient as she resolved my issue within seconds. Thank you so much for your help.