Groupe PSA Reviews 

Opel Is a Huge Disappointment – Customer Discrimination by Opel Türkiye

Like many other Opel owners who have shared their experiences on automotive forums, I also experienced a timing belt failure at only 73,000 km.

My 2021 Opel Corsa 1.2T Ultimate suddenly stalled at a traffic light and would not start again. The vehicle had to be towed to the authorized Kahyaoğulları Opel Service in İzmir.

What makes this situation even more frustrating is that all maintenance of my vehicle has been carried out at authorized Opel service centers. The last maintenance was performed at 63,000 km at the same authorized service.

After the incident, I opened a complaint case with Opel Türkiye. I was informed that since the vehicle had been serviced at authorized dealers, the issue could be evaluated under a goodwill policy. Many owners who experienced the same issue have reportedly received goodwill support.

In order to repair my vehicle, I had to pay 93,328 TL for the replacement of the timing belt set, water pump, battery, and other maintenance items. The service center stated that if Opel approved the goodwill request, the amount would be refunded.

However, Opel Türkiye later rejected the request, claiming that the last service was performed more than one year after the previous maintenance (01.11.2023 – 48,468 km / 07.05.2025 – 63,824 km).

I explained that although more than one year had passed, the vehicle had not exceeded the 15,000 km service interval. I also asked why the timing belt issue was not detected during the 63,000 km periodic maintenance, but I received no clear answer.

According to Opel’s own documentation, the timing belt replacement interval is 90,000 km or 6 years. However, many users of vehicles with the PSA engine group report the same failure between 60,000 and 70,000 km.

For these reasons, I believe this situation reflects inconsistent customer support, and I request that Opel Türkiye refund the 93,328 TL I had to pay for this repair.

In my opinion, they deserve a zero. One star is far too much. We wish we knew that before. Absolutely useless bunch of people (or should I say liars?) who couldn't care less. Don't expect them to apologise for something you paid for but never received. 3 months later, still nothing and worse, no explanation, none of the emails or calls they promised to keep us posted... We have never seen such a level of lack of professionalism and of dishonesty, because clearly, this is pure robbery! And CITROËN is okay with that??!! If they are, I hope they lose a lot of customers!!!

I ordered a COC paper at Stelantis, after 2 months nothing. They don't respond to emails, and when they do respond to an answer, they don't seem to care. They don't want to refund the money even though I didn't receive the document and I had to give more money to another site, explain this and give them evidence that I had to order from another site.... that arrived in 7 days with UPS
Stelantis sends by normal mail, you pay a lot of money on the Mail standard.
Do not order from them. Scam

Can't get a hold of anyone at the company. Ordered the coc and received no tracking number. It was sent on the 22nd of March and their FAQ says it should arrive after 7 days after the dispatch. I tried calling them and contacting them via their form and no one responded. You get cut off when you try to speak with them on the phone.

Once after several times insisting it took them 4 month, once it took 8 months and now for the 3rd time they're going into their 3 month waiting for a piece of paper that costs you €220,- as bad as they build their cars....

I ordered my COC middle of september 2022. Still not received it. Said they sent it, never received it. Countless emails, result still no COC. U try to phone u get cut off. Not impressed. They are causing a delay in registering my vehicle. Its disgraceful

CoC for my Opel (stellantis group, owner of Peugeot Citroën PSA) ordered on 6TH October. Not yet received after almost 4 months!! Car is blocked and not usable since then, insurance and parking to be paid though. When they answer the email, they simply state that the document has been sent and that I need to pay 40 euros to be resent, without guarantee. Absolute scam!! Worse customer service ever. Hamza Alti to be blamed. I wrote a complain email to the group, guess who answered with the same answer, halzi Alti from CoC. What's the point of having an independent customer service?

I lost by accident the certificate of conformity of my car and I had to order it from Citroen. I ordered it on 15/11/2022 and, after waiting for more than 2 weeks, I started wondering. I sent emails and I tried to call them... After 3 weeks, I was able to contact them via telephone and they answered to my emails. They said that the document had been sent on 17/11/2022 but must have gotten lost, that I had to send an email on the 16/12/2022 to request a new copy and they would send it ASAP. I sent the email and they replied a couple of days later to tell me that the document had been sent on 17/11/2022 (again). They sent the document again on 27/12/2022 but it hasn't arrived yet...

For the record, the person I talked to via telephone was extremely kind and they told me that they have an extremely high workload and they are not enough to handle it. So, I guess the fault is on Citroen itself and not on its employees that are simply drowning in work...

I urgently need the document because I have to go to technical check with it before I can sell it but this is costing me money and causing me lots of trouble... It's kind of sad that I decided to never buy a Citroen again in the future because it used to be my father's favorite car brand but this is more than enough...

Update: The document finally arrived after 2 months but it still caused me a lot of trouble and cost me money. Worst service ever...

I need to make a COC for changing the plate of my car from the netherlands to belgium. I have a peugeot and I needed to go through this process via "Certificats de Conformité d’un véhicule du Groupe PSA"
I paid 220 euros for it. The website states that in 20 days I would have received the document, now It have been more than a month.
I sent an email asking when it would arrive or maybe an online version and they asked me to wait for more 30 days after the document had been sent. I also didn't receive any tracking number or information.
This document is really important for exporting the car and I have deadlines to do it.

Was told by my car dealer Peugeot I needed to contact them to get the COC.
Followed all the steps and paid. Was told my request could not be proceed and redirected me to the car dealer, who again said it needs to be done trough them
I asked for clarification and reason why it could not be proceed. No reply to any of my emails.
Absolutely the worse customer experience.

No one answers the phone, no one answers the email, they took the money and that's it. 2 months have passed since the order and I have not received anything. Do NOT make the same mistake as me

my one year old citroen car brokedown in france whilst on holiday. the citroen garage eventually told me it would take two weeks to repair, the european arm of citroen assistance were excellent, and helped our family of 5 get safely back to the uk via trains , flights etc.
however , now dealing with the uk arm, after nearly two weeks i still have no update on what is happening with my car, i have been promised countles times that i would be called back, it never happens. i've been assigned a case number and " case officer" who told me that after six days they couldn't decide how best to contact the garage. i suggested that they phone the number that i gave them ( usually find that works)! only to be told that the difficulty was that the people in the garage speak French and that it might be difficult. i did point out that he worked for Citroen and thought that just maybe they could work that out!! here i am 48 hours later, still no call back , still no idea when or if i will ever see the car again , Unbelievably bad customer care alll round

Have an electrical problem with my 3.5 year old Vauxhall Grandland. It has been with a main dealer for 2 months and they cannot identify the problem, even with support from the manufacturer. PSA (Vauxhall Customer Care) cannot be bothered to help. After all my car is 3 months out of warranty and has covered 6,000 miles and so why should they care? Please avoid all PSA branded vehicles, Vauxhall included.

Like me, many will have fallen into the trap of buying a familiar name withour realising it is a hopeless new group called PSA, who have taken over from General Motors and who haven't a clue. They have no concept that they need loyal repeat customers to survive. May we hope they disappear from the car market quickly before many consumers get hurt like me.

Ordered a CoC for a Peugeot Boxer in 2019. Informed them in July 2021 that the GVW on the document did not correspond with the vehicle data plate. Provided them with photographic evidence they requested. Asked when they were going to provide a replacement in Aug 21, Sep 21 and Oct 21. No response. Emailed Carlos Teveres for comment. No response. This company excels at failure.

It is nearly impossible to contact PSA Group. The two Italian addresses, reported on the letters/contracts are: one of a large Opel Dealer in Milano that has nothing to do with PSA itself. The next is the address of the PSA Financial. The Phone numbers are fake! The "customer care" service is handled in Romania where they hardly understand Italian or English and, in any case they always say it is non their "competence". I had 6 Opel cars in my life, this is the last one.

While Peugeot and Citroen aren't clearly the best cars on the market, they are relatively cheap and decently durable.

Horrible service, waiting months on my coc.. impossible to contact by phone and hardly any respons via email. The responses you do get are so arrogant, it's ridiculous. I will take further actions. Last time PSA for me! If it's to hard to print a piece of paper, i suggest you lot find another job..