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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious taste of the chocolates, often describing them as the best they've ever had. Many people appreciate the beautiful presentation and careful packaging, making them ideal for gifts. Consumers also highlight the prompt and efficient delivery service, with orders often arriving quickly and sometimes even ahead of schedule. The ease of ordering and collection is frequently mentioned, contributing to a smooth overall experience.

What people talk about most

Product

Consumers consistently express delight with the product. Many reviewers praise the chocolates as delicious,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the delicious taste and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Reviewers express satisfaction with the ordering process. Many consumers highlight the quick order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most delicious chocolate ever. I was given a small box of your chocolates as a present, bought from the Rosemount Christmas Market in Aberdeen. Once tasted I knew these would be my go to gift for fami... See more

Company replied

Rated 5 out of 5 stars

I can safely say these are caramels to die for - the very best we have ever tasted. Beautifully presented - they are a real treat to be enjoyed on your own! I will definitely be ordering again - thank... See more

Rated 5 out of 5 stars

Cococaramel's chocolates are always well received as presents, although I have to really refrain from eating them myself! The star of this christmas was the salted pecan bar; absolutely amazing - the... See more

Company replied

Rated 5 out of 5 stars

Very easy to order from the site and as I live locally I was able to arrange a suitable time to collect. I'd ordered the Halloween gift boxes which were to go into adult goodie bags, everyone loved th... See more

Company replied


Company details

  1. Chocolate Artisan
  2. Chocolate Shop
  3. Confectionery
  4. Gift Shop

Written by the company

Head chocolatier, Helen, has been creating Scottish chocolate in Aberdeenshire since 2012. After mastering patisserie, selling handmade cakes at local markets, she launched CocoCaramel in October 2022. Now, an award-winning Scottish chocolatier, known for artisan caramel chocolates, locally sourced ingredients, and handcrafted Scottish creations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick delivery, local and delicious!

I’ve ordered chocolates from Cococaramel recently at Christmas and Easter. On both occasions my order arrived within a couple of days and were well packaged with a cute Thank you note.
The chocolates are delicious and I love that they are a local business. I much prefer to spend my money locally rather than at a big chain store.

April 1, 2026
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Rated 5 out of 5 stars

As a self-confessed chocoholic

As a self-confessed chocoholic, I can say with complete confidence that the selection I ordered was some of the best chocolate I’ve ever tasted. Beautifully presented and delivered quickly — bravo, Cococaramel!

February 20, 2026
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Rated 5 out of 5 stars

More fantastic chocolates

More fantastic chocolates, the valentines collection looked and tasted stunning! Can’t praise this local artisan company enough, exceptionally good treats.

February 4, 2026
Rated 5 out of 5 stars

Taking Caramel to Another Level

I can safely say these are caramels to die for - the very best we have ever tasted. Beautifully presented - they are a real treat to be enjoyed on your own! I will definitely be ordering again - thank you for creating such gorgeous chocolates.

January 31, 2026
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Rated 5 out of 5 stars

Excellent present

Bought as a present for a friend. The feedback was very positive.
The process of ordering and collecting was problem free too. Very helpful and friendly.

January 12, 2026
Rated 5 out of 5 stars

Delicious chocolate

Delicious chocolate, beautifully wrapped. Very quick service and great customer care from Helen

December 19, 2025
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Reply from Cococaramel

Hi Laura,
Thank you so much for leaving us a review! I'm so pleased you were happy with your first experience with us. Would love to hear from you soon.

Best wishes,
Elysia | E-commerce Assistant

Rated 5 out of 5 stars

Most delicious chocolate ever

Most delicious chocolate ever. I was given a small box of your chocolates as a present, bought from the Rosemount Christmas Market in Aberdeen. Once tasted I knew these would be my go to gift for family and friends. Easy to use website and prompt delivery of my order. Well done for using local produce.

December 20, 2025
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Reply from Cococaramel

Lana, what a lovely review- thank you! I'm so pleased you loved your chocolates and I hope you'll now love gifting them too.

Hope to hear from you soon,
Elysia | E-commerce assistant

Rated 5 out of 5 stars

Absolutely fantastic

Cococaramel's chocolates are always well received as presents, although I have to really refrain from eating them myself! The star of this christmas was the salted pecan bar; absolutely amazing - the perfect mix of salty and sweet. Helen is always quick with orders and collection is very easy.

December 5, 2025
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Reply from Cococaramel

Thank you so much for sharing your lovely review, Elizabeth. I'm so pleased you love our chocolates and I'm glad that our special edition bar delighted in the way we hoped. Stay tuned for more creations!

Best wishes
Elysia | E-commerce Assistant

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Rated 5 out of 5 stars

Highly recommended!

Absolutely beautiful chocolates that taste as gorgeous as they look! Excellent customer service too, Helen could not have been more helpful. Highly recommend!

December 12, 2025
Cococaramel logo

Reply from Cococaramel

Amy, thank you so much for leaving us a review. I'm so pleased you loved our chocolates and that we were able to help. It would be lovely to hear from you again soon.

Elysia | E-commerce Assistant

Rated 5 out of 5 stars

Gorgeous chocolates

Treat yourself with these chocolates or even better give them as a gift.

December 16, 2025
Unprompted review
Cococaramel logo

Reply from Cococaramel

Niel, thanks so much for your review! I'm so pleased that you would recommend out chocolates.

Best wishes
Elysia | E-commerce Assistant

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