Cocojewelry Reviews 

Stone does not set nicely…is off center and only side of stone is seen.

No instructions, perhaps not using correctly?

Item was beautiful and arrived promptly. I ordered the wrong size and contacted customer service. I received a friendly and helpful response within in 24 hours and my issue was resolved promptly and better than expected.

Communication with the customer service representative was excellent, my issue was handled quickly!! The rings are prettier in person !!

The products are so amazing and the customer service was fantastic
100% will tell everyone about this company

I have had some very positive interactions with customer service. When I placed my order I accidentally forgot to change my mailing address and by the time I realized it my package had already shipped. I checked the other address the night after my package was delivered but; of course, it wasn't there. They are sending me another package! (To the correct address) I can't wait for it to come. I highly recommend them!

My daughter loved the ring that I ordered for her. I had an issue with sizing which was totally my fault and they helped me fix it the same day. I was very impressed with this company putting customers first! I am a first time customer but definitely not a last! Shipping was also very quick!

Order arrived quickly. Ring was a little small so contacted customer service with a quick response. They offered to send new ring no problem. Great company with really good customer service.

So happy with the experience as well as the jewelry!

Great customer service. From when placing order to receiving my rings. When I received my rings I had. Size issue with one and I sent a message and got a response right away and taken care of no questions asked. I will be definitely purchasing again.

The lotus ring is good quality, very pretty with a great message. I ordered the wrong size and customer service went above and beyond to help me. I definitely recommend this company.

For the longest time I kept seeing ads for this product and I finally couldn’t resist anymore. I bought the ring and got it within a week. The quality is great! The only problem I had was I got the wrong size as I hadn’t tried on a ring for that finger I got it for in yeeeeaaaarrrss. I quickly emailed them and asked if I could return it. I got a reply within 12 hours and they said they would kindly ship out the correct size for me without having to return the original one purchased. I will definitely be purchasing from them again!

I ordered the wrong size ring on accident and they were so helpful with getting it corrected. They were fast and efficient with their communication and I greatly appreciate it!

I ordered a size 7 daisy ring for my daughter, but ,unfortunately it was too small. I requested to exchange for a bigger size and they told me they would send a bigger size free of charge and to keep the ring that I had already ordered . I would definitely order from this company again in the future :)

Great customer service

Yes order lost..and 6 days later still do not have.
Trying to cancel as bday past and no follow up on request.

I bought a ring for a friend and the quality was great! The ring is beautiful and she loves it!
Unfortunately, it was too big. I contacted them. The customer service response time was very fast! They were willing to make things right for me, even though it wasn’t their fault.

I ordered two morse code bracelets and only received one. After I was asked to provide a picture of received bracelet and it’s packaging , I did so and - I was told the other half of my order would be expediently sent. I am still waiting. The bracelet received is defective and you are not able to adjust strings to open and put on. I requested via email to return three times and finally was told by Sarah, to return - providing picture and tracking back to company at my own expense. I even requested a manager to review our email thread. Request was ignored. This is unacceptable. The entire exchange was unprofessional and mishandled. Buyer beware.

Customer service needs to be improved. I received my order,2 rings, both faulty. Asked to send photos which I promptly did and hey ho not heard anything back from them not even an acknowledgment to my email. Their reply back when I first complained was very prompt, which led me to believe they are very efficient, how wrong was I. Still waiting to hear from them with a full refund, or correct replacements. I bought the rings for Mother’s Day in the UK, which will be missed now due to their lack of follow through. The goods are not fit for purpose…
So after lovecoco jewely read my review, their reply, was they had not received my email showing the photos of the wrong and broken rings. I have emailed with the photos. What a surprise, a delaying tactic if ever I saw one, plus the reply email address was a different one to the first email address!!! Scam company

Has an issue with return contacted someone got back me few days and now i'm i happy customer
love the ring what it stands for i would recommend

size was wrong but all is squared away