AVOID!! I received two sets neither of which work. One set doesn't power up at all despite charging. The other fell apart when my son pulled it out of his ear and continues to disconnect from his phon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible company I ordered some shoes in March that I have never received, after emailing them constantly they keep giving me tracking info but cannot track the parcel. They now no longer reply but ha... See more
The parcel containing a set of air pods was delivered in October but had been slit open and the contents stolen. We contacted them the same day. They replied they would send a replacement. Lots of... See more
the shipping took forever, they don't work very well, they keep powering off at random moments, the "airpods" are EXTREMELY sensitive. i can't figure out how to charge the pods themselves, and they lo... See more
1.4
Bad
58 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I order 2 months ago a pair of ear buds…
I order 2 months ago a pair of ear buds I never received them and now they told Paypal the were delivered and even game them a false proof😡😡I am done with Paypal too!!this was a big scam!!
December 8, 2019
Unprompted review
Advertisement
Ordered ear buds on Nov 19
Ordered ear buds on Nov 19. I expected it to take a while. Hoped a month was long enough. Now the website has disappeared. Guess I was robbed.
December 8, 2019
Unprompted review
If I could give a negative score I…
If I could give a negative score I would. No tracking information is available. Sits in dispatch. No communication from customer service. Scammed out of over $40 absolutely pathetic conpany.
December 7, 2019
Unprompted review
TW60 earphones arrived faulty
TW60 earphones arrived faulty. After 3 emails with no reply how to exchange i have had to go through Paypal. Faulty goods and terrible customer service.
December 4, 2019
Unprompted review
Advertisement
Ordered 2
Ordered 2. One worked the other didn’t. A week later the other one quit working. 5 emails to them with no response. They have now blocked me as I wrote a bad review on Facebook. Stay clear of this company.
November 23, 2019
Unprompted review
Bad quality
Horrible customer service. Ordered the off brand airpods, very poor quality. Tried to send them back and once i finally was emailing a person rather than an automated response, they avoided it when I said i wanted to return the item
November 21, 2019
Unprompted review
Terrible
Terrible. After more than a month still nothing and also no answers about where it is! Don't order here.
November 19, 2019
Unprompted review
This company is a SCAM I BOUGHT 2 SETS…
This company is a SCAM I BOUGHT 2 SETS OF AIRPODS ALMOST 2 MONTHS AGO AND I STILL HAVEN'T GET THEM... AND THEY DON'T ANSWER TO THE EMAILS... HORRIBLE COMPANY
November 14, 2019
Unprompted review
Advertisement
Terrible company!
Terrible company!! I ordered products over a month ago. I have not reviewed anything and they will not respond to my emails. Do not waste your time or your money there.
November 11, 2019
Unprompted review
Terrible customer service and worse products
Terrible customer service and worse products! I ordered the Bluetooth earbuds that they sell and the quality is horrible. They have no noise cancelling whatsoever. So if I have the earbuds in I can hear a fly in the room. They are also very uncomfortable. After the second use they have stopped working an say something in cantonese or mandarin which is odd as they were set to English. So save yourself some cash and shop elsewhere.
November 10, 2019
Unprompted review
I like the product
I like the product. I brought 2 pairs of airpods from them however one pair only the left works, the right ears comes on for 2 seconds and then says power off. I’ve reached out multiple times in reference to my purchase, however no Resolution has been made to the avail.
November 2, 2019
Unprompted review
Advertisement
Faulty products and no customer support.
Ordered two pairs of their bluetooth ear pods. One is for me, one was to be a present. They were a little tricky to figure out, but then worked great. For about 15 minutes... Then the battery died despite the fact the reading on my phone said they had 80% battery. I charged again for 12 hours and the left pod immediately said low battery and died, so I guess there's something faulty with it. The Right was still working for about 20 mins before it also died again, despite having full charge. I have asked for help from customer support email and via Facebook messenger and they have not responded. AVOID this company,
October 23, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.