COCUNAT Reviews 

8,609
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, natural ingredients, and gentle formulas that deliver visible results, making skin smoother, firmer, and more radiant. Many appreciate the lightweight textures, pleasant scents, luxurious feel, excellent customer service, and fast, reliable delivery. However, some customers noted issues with product application, such as serum coming out too fast and being wasted. A few others felt certain products did not provide expected results, leading to dryness or no noticeable improvement. Additionally, some reviewers experienced significant delays in receiving orders, mentioning unhelpful AI customer service or lack of follow-up.

What people talk about most

Product

Users describe positive interactions with product, with many expressing love and satisfaction for the items,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the products'... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as delayed or... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast delivery... See more

Customer service

Customers consistently note positive experiences with customer service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had been using another miconeedling product, but that caused redness. Yours, I'm happy to say, did not! It was somewhat harder to manage pressing the pump as I have arthritis. I also had way too mu... See more

Company replied

Rated 3 out of 5 stars

Didn’t receive the correct order but rectified a week or so later. First application disappointing since the serum comes out way too fast and much is lost in drips or spillages. Have to stop the pro... See more

Company replied

Rated 3 out of 5 stars

I just used my second treatment and after the 3rd day my skin is looking a little dry but I do feel it’s helping minimally with smoother skin and helping with fine lines. It’s not a dramatic differen... See more

Company replied

Rated 5 out of 5 stars

I’ve been using COCUNAT for a while now, and I’m honestly so impressed! The products feel so natural and luxurious — my skin looks noticeably more radiant and firm. I especially love how lightweight t... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

En Cocunat, nuestro principal compromiso es cuidarte; con cada producto, con nuestra atención, ayuda, mejoras en la web para que encuentres los productos, traer esas marcas que estabas buscando… con cada gesto queremos cuidarte, o como a nosotros nos g...


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(8,609)

559 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I find the club very convenient

I find the club very convenient, not just in terms of price, but getting the products that I use in my routine without having to remember that I have to ordered it before it’s over. I like the brand in general, I think it’s thrust worthy and with good results. I do find it a bit expensive at times, but I continue to choose it because I value my health. No nasties! :) I wish the shampoo was included in the club, but I guess we can’t have it all ;)

August 31, 2025
Unprompted review
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Reply from COCUNAT

Hello Catia,

We appreciate your words very much as they help us to continue offering the best service and products! 🤩

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Rated 1 out of 5 stars

I have not received my order

I have not received my order. I have sent you many pictures of the tracking on my order and appears to be heading back to where it came from. I can’t seem to get anyone from your company to help me, you need to refund my money. I just keep getting ignored!

August 30, 2025
Unprompted review
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Reply from COCUNAT

Hello Sondra!

Thank you for sharing your experience with us. We are very sorry for the inconvenience caused. ❤️

Customer satisfaction is our priority. Therefore, we kindly ask you to provide us with the requested information so we can find your case and provide you with a solution as soon as possible ✨

Rated 3 out of 5 stars

I just used my second treatment and…

I just used my second treatment and after the 3rd day my skin is looking a little dry but I do feel it’s helping minimally with smoother skin and helping with fine lines. It’s not a dramatic difference but I’ll see how it is in another week.
I like the way it dispenses easier by squeezing the tube but I feel like serum is being wasted that’s stuck In The tube at the end. I’m also wondering if the needles just make holes and the serum comes out in one spot and the serum just soaks into the skin or is it being injected into the skin from each needle? That is how other brands seem to be.

August 27, 2025
Unprompted review
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Reply from COCUNAT

Hello Tona,

Thank you very much for sharing your experience❤️

We would like to review your experience on a personalized basis, so please provide us with the requested information so we can give you some application tips to improve your results and experience✨

Rated 5 out of 5 stars

Cocunat’s facial products completely…

Cocunat’s facial products completely won me over! My skin feels so fresh, hydrated, and healthy after using them. I love that the formulas are clean and gentle, but still deliver results—you can actually see and feel the difference. The textures are lightweight, the scents are natural, and the packaging feels high-end. It’s skincare I trust and look forward to using every day. Truly a 5-star experience!

August 26, 2025
Unprompted review
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Reply from COCUNAT

Hello Sheri,

Thank you so much for your review! We love to hear that you are happy with our products!😍

Rated 4 out of 5 stars

Waiting until 9/13 for my second…

Waiting until 9/13 for my second treatment. Not able to give full experience. Applying is not a problem. Instructions good

August 13, 2025
Unprompted review
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Reply from COCUNAT

Hello Margaret,

Thank you for your review! We would love to know about your experience❤️✨

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Rated 2 out of 5 stars

Disappointed

I did research & Cocunat was the best one. I have had 2 applications & have not seen ANY difference in my skin. I will complete what I ordered, but so far, I am very disappointed.

August 26, 2025
Unprompted review
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Reply from COCUNAT

Hello,

Thank you for sharing your experience with us! We are sorry to hear that you are not completely satisfied after using our Clinical Beauty Filler. There are many factors that can affect the results of facial care, including application and quantity.

We would love to learn a little more about your experience so that we can give you specific recommendations to help you achieve better results.

Please send us the requested information so that one of our experts can contact you.
🤗💜

Rated 5 out of 5 stars

Hair products work great

Hair products work great! I’m impressed!
I’ve never considered getting up and styling my curly hair. It had way too much frizz and was out of control! With Cocunat, my curls stay and feel hydrated and they are much easier to manage and style the next day!!

August 24, 2025
Unprompted review
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Reply from COCUNAT

Hello Ori,

We are so happy to read your review! That's fabulous, you will love all our products 😊💜

Rated 5 out of 5 stars

Rescued my curly hair!

Love the fact that ALL of the packaging is eco friendly and recyclable!
My curly hair has been a nightmare since perimeno but I'm able to control it more easily now that I use only cocunat products! LOVE THEM!!

August 23, 2025
Unprompted review
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Reply from COCUNAT

Hello Anne,

We are happy to read your review! We love taking care of your hair 🤩

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Rated 5 out of 5 stars

Some trouble in delivery but all end up well

I did not receive my purchase, but the cocunat team sent a knew order for a different address very shortly, without any more trouble, i am a regular costumer their products are amazing

August 23, 2025
Unprompted review
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Reply from COCUNAT

Hello Rita,

Thank you for your review :) We love to hear that you are satisfied with our service. Whenever you need help, our Customer Love Team is at your disposal.

See you soon at Cocunat!✨

Rated 1 out of 5 stars

The product has done nothing

The product has done nothing

August 20, 2025
Unprompted review
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Reply from COCUNAT

Hello! Thank you for taking the time to share your feedback. We’re sorry to hear the product didn’t fully meet your expectations. Your satisfaction is very important to us, and we’d love the opportunity to review your case in detail. Please reply to our private request with your information so our team can get in touch and help find the best solution for you.

Rated 4 out of 5 stars

Absolutely love coconat would totally…

Absolutely love cocunat would totally recommend.
The only thing i would change if i could was reduction in packaging. Alot of products are delivered in boxes which might be easier for stacking and packaging but its a waste or cardboard and could definitely be reduced. Also the products are quite expensive.

Regardless of the above mentioned.. still amazing stuff.

August 19, 2025
Unprompted review
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Reply from COCUNAT

Hi lisanne, Thank you so much for your lovely review and for recommending Cocunat! 💚
We’re very happy to know you love our products.
Your feedback about packaging is truly appreciated — we are constantly working to reduce waste and be more sustainable.
Regarding the price, we use only the highest-quality ingredients to ensure safety and effectiveness.
Thanks again for your trust and support, it means a lot to us!

Rated 4 out of 5 stars

Really great!

This product (beauty filler) leaves my skin very smooth, in a few days I could see small wrinkles disappear! Its awesome! I'm on the second month of treatment and the improvements are visible! The texture of my skin improved drastically as well. I'm very happy with the results, but I find it a little bit expensive for a continuous treatment.
The only thing I believe that could be improved is that, sometimes is too much product for one appliance and we can't use it again without changing the top head. So, I think that for the price of the micro needling head, it is not worth it to buy it separately, you should offer for example one or two for purchases for more than 3 months. That's my suggestion. Other than that, I'm very satisfied for now with the results!

August 2, 2025
Unprompted review
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Reply from COCUNAT

Thank you so much for your wonderful review Filipa! 🌟 We’re delighted to hear that you’re seeing visible improvements in your skin and that the product has helped reduce fine wrinkles and improve texture. It makes us very happy to know you’re enjoying the results of your treatment.

We also truly value your feedback regarding the price and the microneedling head. Your suggestion is very helpful and we will definitely share it with our product development team, as we’re always looking for ways to improve both the experience and the value we provide to our customers.

Thank you again for trusting us with your skincare routine — we’re excited to continue accompanying you on your beauty journey! 💖

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Rated 1 out of 5 stars

product did not inject

When I pressed the back button to release the needles, the serum poured out all over my face instead of being injected into my face. I ended up holding the needles down and stamping the product in as best I could.

August 3, 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Hello Karen

Thank you for sharing your experience with us! We are very sorry for any inconvenience you may have experienced.

From what you've told us, everything indicates that the method of use may not have been the most appropriate. Therefore, we believe the best course of action in this case is to offer you personalized attention.

We would love to learn a little more about your experience so we can give you specific recommendations to help you achieve better results.

Please attach the requested information so one of our experts can contact you.
🤗💜

Rated 3 out of 5 stars

Great product for leaving skin glowing…

Great product for leaving skin glowing and moisturised, but doesn’t reduce fine lines like I hoped it would for the price.

August 15, 2025
Unprompted review
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Reply from COCUNAT

Hi Allison, we're sorry to hear that you're not completely satisfied with our product after Many factors can affect the results of facial care. For this reason, we'd like to offer you a personalized consultation with one of our experts to help you get the most out of it. We'll be in touch shortly! Please provide your details. 😊💜😊💜

Rated 4 out of 5 stars

still waiting for result :)

August 16, 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are soprry that after applying our product you didn't get the experience you expected. 💜
We know that every skin is unique and that results may vary depending on various factors such as the method of application or the amount used.

Therefore, we would like to invite you to a personalized consultation with one of our specialists, to accompany you and help you get the most out of all the benefits of your product.

📩 We will be in touch very soon, or if you prefer, share your information with us to schedule your appointment. We are here for you! ✨😊

Rated 5 out of 5 stars

Fabulous products and excellent service.

I have naturally curly highlighted hair which is prone to frizzing. I used COCUNAT hair curling products in the past, they are excellent for my hair. I also love their body oil. I decided to treat myself and placed a big order but when it arrived the body oil was missing. I immediately informed them on their online platform, got an instant reply requesting photos of my delivery. The missing product was dispatched within 3days. I also received a free gift of Clinical AHA complex which I absolutely love.

July 27, 2025
Unprompted review
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Reply from COCUNAT

Hello Suzanne,

Thank you for your review :) We love to hear that you are satisfied with our service. Whenever you need help, our Customer Love Team is at your disposal. See you soon at Cocunat!✨

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Rated 4 out of 5 stars

I was skeptical in using a product that…

I was skeptical in using a product that has little needles but it was not painful at all. The product after a few days worked especially in the areas that I treated. I will continue to purchase. Recommend it.

August 1, 2025
Unprompted review
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Reply from COCUNAT

We a very happy for your good experience with our products 💗 Thank you!

Rated 5 out of 5 stars

Beauty filler

Sara, I love your brand. I really appreciate what you stand for and I love that the product actually works. I feel glowing. Thank you

August 6, 2025
Unprompted review
COCUNAT logo

Reply from COCUNAT

Marian, We are delighted that our filler work so well for you ✨

Rated 4 out of 5 stars

I'm still a little unsure about it

I'm still a little unsure about it. The first application, I didn't see a difference. I did the second application last night, and I may be see a slight difference. Maybe it takes quite a while? Unsure if I will continue with it or not.

August 12, 2025
Unprompted review
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Reply from COCUNAT

Hello Mary, Thank you very much for your star rating, we are confused about your comment so one of our agents will contact you shortly to review everything went well with the purchase and the products. Best regards!😉

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