Coffee Circle Reviews 

1,180
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Always on time , very well packaged and with no surprises when it comes to the product quality

Rated 5 out of 5 stars

Really happy with Coffee Circle! The coffee is genuinely great and delivery was super fast :) showed up way quicker than I expected. Definitely ordering from them again 👍

Rated 5 out of 5 stars

I've been using Coffee Circle for almost 4 years now. Every time I'm logging in to make and order I get tempted to try new beans and I'm never disappointed. Buna Dimaa is my current favorite!

Rated 5 out of 5 stars

Great coffee and ecommerce service, beyond that also a great mission with the projects that they support. Highly recommend their coffees and in Berlin they run very nice cafés too.

Company details

  1. Coffee Roasters
  2. also in
  3. Coffee Store

Written by the company

Coffee Circle steht für richtig guten Kaffee. Unser Ziel ist ein fairer Kaffeehandel, von dem alle Menschen profitieren, die vom Anbau der Kaffeekirsche bis hin zum Genuss einer Tasse Kaffee beteiligt sind. Wir sind jedes Jahr persönlich in den Kaffeeregionen, um die besten Kaffees der Ernte zu fairen Preisen einzukaufen und die Menschen vor Ort zu treffen. Die Kaffees werden natürlich und auf traditionelle Weise angebaut und schonend in unserer Rösterei in Berlin geröstet. Mit jeder Tasse Kaffee unterstützen unsere Kunden Trinkwasserprojekte in den äthiopischen Kaffeeregionen, die wir gemeinsam mit den Menschen vor Ort umsetzen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.8

All reviews

(1,180)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Always on time

Always on time , very well packaged and with no surprises when it comes to the product quality

October 23, 2026
Unprompted review
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Rated 1 out of 5 stars

I bought for almost 300 euros of coffee…

I bought for almost 300 euros of coffee and got delay in the delivery. I had to send the emails to make them delivered. They say it was due to technical error from their side. I did not got any compensation for the delay after asking for that.

May 7, 2026
Unprompted review
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Reply from Coffee Circle

While we did experience a minor technical issue that caused a brief delay of about two actual working days, we communicated this to you with full transparency and a sincere apology.

We understand that you explicitly demanded financial compensation or free gifts for this delivery extension. However, a shipping delay over a public holiday with follow up communication and a sorry from our side can happen. While we always strive for perfection, we also can make human mistakes.

We are sorry that our honest apology was not enough for you and that you felt the need to leave a negative review solely because you did not receive free items.

We hope you still enjoy the coffee.

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Rated 3 out of 5 stars

First complaint after years of customership - no reply

Have been a customer for years. Good coffee, lot‘s of varieties. Delivery was always in decent time. Dropped now 2 stars and wrote this review, as I was confronted with quality issues. The packaging (which is made of monopolymer, thus highly recyclable - good job!) had plastic foil particles in the packaging. I contacted them (as having worked for years in consumer goods I know how critical quality matters are) already twice and have waited weeks for a reply, to no avail. My image of the brand is taking a hit.

This has encouraged me now to change back to my local coffee roaster. Hope to get an answer from Coffee Circle on my matter.

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

Worst service I have ever received…

Worst service I have ever received from a webshop!
I have now waited almost 2 months to get an espresso machine - and still they are unwilling to refer my payment back to me or provide ETA on the shipment.
Moreover, when contacting customer services, I have been waiting (literally) for hours in queue and when finally getting through to an agent, the agent haven't been able to help. The agents said that they needed help from colleagues who weren't available. Although promising to revert back on mail, there haven't been any progress.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great coffee and company values

Great coffee and ecommerce service, beyond that also a great mission with the projects that they support. Highly recommend their coffees and in Berlin they run very nice cafés too.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer support service

Excellent customer support service! I made a purchase and had some issues first with shipping and then returning part of it. Customer support was always very professional, knowledgeable and simply just nice people over email and phone. Highly recommended.

May 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Trusty and never disappointing

I've been using Coffee Circle for almost 4 years now. Every time I'm logging in to make and order I get tempted to try new beans and I'm never disappointed.
Buna Dimaa is my current favorite!

August 20, 2022
Unprompted review
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Rated 1 out of 5 stars

Should be called Coffee Circle Jerk

I was gifted a 3 month coffee subscription. Yay! Got the first month's coffee. After that, nothing. Wrote to customer service, called customer service. Two weeks later, still haven't heard back.

On the phone I was told that they're working on "technical issues". Guess what? I don't care about your technical issues. You don't need technology to put some coffee in a box and put a stamp on it.

At this point I don't want the coffee anymore - please just refund the unused portion of the subscription.

September 20, 2022
Unprompted review

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