Always on time , very well packaged and with no surprises when it comes to the product quality
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Really happy with Coffee Circle! The coffee is genuinely great and delivery was super fast :) showed up way quicker than I expected. Definitely ordering from them again 👍
I've been using Coffee Circle for almost 4 years now. Every time I'm logging in to make and order I get tempted to try new beans and I'm never disappointed. Buna Dimaa is my current favorite!
Great coffee and ecommerce service, beyond that also a great mission with the projects that they support. Highly recommend their coffees and in Berlin they run very nice cafés too.
Company details
- Coffee Roasters
- also in
- Coffee Store
Written by the company
Coffee Circle steht für richtig guten Kaffee. Unser Ziel ist ein fairer Kaffeehandel, von dem alle Menschen profitieren, die vom Anbau der Kaffeekirsche bis hin zum Genuss einer Tasse Kaffee beteiligt sind. Wir sind jedes Jahr persönlich in den Kaffeeregionen, um die besten Kaffees der Ernte zu fairen Preisen einzukaufen und die Menschen vor Ort zu treffen. Die Kaffees werden natürlich und auf traditionelle Weise angebaut und schonend in unserer Rösterei in Berlin geröstet. Mit jeder Tasse Kaffee unterstützen unsere Kunden Trinkwasserprojekte in den äthiopischen Kaffeeregionen, die wir gemeinsam mit den Menschen vor Ort umsetzen.
Contact info
Lindower Str.18, 13347, Berlin, Germany
- +49 30 3982 1383
- impressum@coffeecircle.com
- www.coffeecircle.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Always on time
Always on time , very well packaged and with no surprises when it comes to the product quality
Really happy with Coffee Circle
Really happy with Coffee Circle! The coffee is genuinely great and delivery was super fast :) showed up way quicker than I expected. Definitely ordering from them again 👍
Great coffee
Great coffee, great service, fast delivery. What more could one want?
Solid experience
Good price, efficient website and quick shipping - everything good :)
I bought for almost 300 euros of coffee…
I bought for almost 300 euros of coffee and got delay in the delivery. I had to send the emails to make them delivered. They say it was due to technical error from their side. I did not got any compensation for the delay after asking for that.

Reply from Coffee Circle
Awesome Coffee and Customer Service
Always great coffee and they even refunded me once when I accidentally put an old address into my order - 10/10 customer service, can't be more pleased
I got a coffe grinder for the cheepest…
I got a coffe grinder for the cheepest price in all eu shops that I looked, plus free and relative fast shiping. Recomend!
First complaint after years of customership - no reply
Have been a customer for years. Good coffee, lot‘s of varieties. Delivery was always in decent time. Dropped now 2 stars and wrote this review, as I was confronted with quality issues. The packaging (which is made of monopolymer, thus highly recyclable - good job!) had plastic foil particles in the packaging. I contacted them (as having worked for years in consumer goods I know how critical quality matters are) already twice and have waited weeks for a reply, to no avail. My image of the brand is taking a hit.
This has encouraged me now to change back to my local coffee roaster. Hope to get an answer from Coffee Circle on my matter.
Worst service I have ever received…
Worst service I have ever received from a webshop!
I have now waited almost 2 months to get an espresso machine - and still they are unwilling to refer my payment back to me or provide ETA on the shipment.
Moreover, when contacting customer services, I have been waiting (literally) for hours in queue and when finally getting through to an agent, the agent haven't been able to help. The agents said that they needed help from colleagues who weren't available. Although promising to revert back on mail, there haven't been any progress.
Great coffee and company values
Great coffee and ecommerce service, beyond that also a great mission with the projects that they support. Highly recommend their coffees and in Berlin they run very nice cafés too.
Excellent customer support service
Excellent customer support service! I made a purchase and had some issues first with shipping and then returning part of it. Customer support was always very professional, knowledgeable and simply just nice people over email and phone. Highly recommended.
Great overall experience
Friendly website, clear offering, AMAZING products and fast delivery, overall the perfect experience for the fast paced living!
Trusty and never disappointing
I've been using Coffee Circle for almost 4 years now. Every time I'm logging in to make and order I get tempted to try new beans and I'm never disappointed.
Buna Dimaa is my current favorite!
Should be called Coffee Circle Jerk
I was gifted a 3 month coffee subscription. Yay! Got the first month's coffee. After that, nothing. Wrote to customer service, called customer service. Two weeks later, still haven't heard back.
On the phone I was told that they're working on "technical issues". Guess what? I don't care about your technical issues. You don't need technology to put some coffee in a box and put a stamp on it.
At this point I don't want the coffee anymore - please just refund the unused portion of the subscription.
Customer service is TOP!
Customer service is TOP - quick and they get you a specific info for a product! Great coffee!!!
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