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Coffee Friend Reviews 

944
•
TrustScore 4 out of 5

3.8

Coffee Machine Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the competitive pricing, often finding products cheaper than elsewhere, and appreciate the excellent service received. Many people highlight the high quality of the items purchased, with products working well and meeting expectations. However, some people mentioned issues with delivery, including delays, separate deliveries for items that could be shipped together, and problems with tracking information. There were also instances of damaged packaging or products upon arrival, and a few customers reported receiving defective items or products that did not fit as expected.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and suitability. Many reviewers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast and timely... See more

Price

Consumers generally express satisfaction with the pricing, often finding good or competitive prices for... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers receiving good, high-quality products... See more

Service

Customers generally report positive experiences with the service, highlighting its speed, kindness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was fast, but customer service incredibly lacking. Still awaiting a credit invoice (VAT reverse charge and promised price match from their .de website) after 3 weeks and counting. E-mails... See more

Rated 4 out of 5 stars

Good prices and very friendly and reactive customer service team. Bought a Bezzera espresso machine and coffee grinder and later some cleaning products and knock box. Shipment could go a bit more smoo... See more

Rated 4 out of 5 stars

Timely delivery, but order status could be clearer The delivery arrived right on time, which I really appreciate. The order status was fine, though it could have been more detailed. I understand this... See more

Rated 4 out of 5 stars

The item I want was over 150,- cheaper than the other shops. The only thing that could be improved is that the 2 items were delivered separately which could be in one go, even if both will be 1 day la... See more

Company details

  1. Coffee Machine Supplier

Written by the company

Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.

Contact info

3.8

Great

TrustScore 4 out of 5

944 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(944)

317 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good service

Good service - product perfect as expected, price very good and delivery as indicated and good packed. All in all good! Plus happy with the coffee grinder

December 31, 2024
Rated 1 out of 5 stars

Warning!

Warning!! Scam.
Espresso machine ordered more than 1 month ago. No delivery. No reaction. No refund. Calls ignored.

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

No interaction regarding my refund

I ordered a Nespresso coffee machine prior to Christmas and paid the guaranteed delivery rate. It didn't arrive and so on Christmas eve I had to go out and purchase another coffee machine.
I immediately requested a cancellation/refund but despite this the machine arrived.

I sent an email to ask for advice on how to return the product and the company said they'd send a qr code and id have to return it.

I still haven't received the qr code even though I've sent 5 emails requesting it......I'm now not even getting a reply.

So just after Christmas I've got the headache of returning and paying for a bulky item to be returned and am still £150 put of pocket.

Really disappointing

December 20, 2024
Unprompted review

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