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See what reviewers are saying

Rated 1 out of 5 stars

I feel very disappointed regarding the refund that until now I didn't receive since it's undone transaction.Ticket #9106966/#8634107,Order #764607211 ; BTC crypto and total currency amount of $250 .I... See more

Company replied

Rated 1 out of 5 stars

Coindeck = total scam 10 mins after my £450 went into the account I was unable to log in.. absolute scam. I stupidly allowed the main scammer to have visibility of my screen through any desk.... See more

Company replied

Rated 1 out of 5 stars

I bought 2 bitcoin via trader house.com and my latest account shows balance of 174K. How do I withdraw or sell off my coins? I was informed to transfer the equivalent USD value to Coindeck, to be held... See more

Rated 3 out of 5 stars

This is great especially in terms of payouts. I have been made to wait much longer and one special thing is that my account manager who is also my broker brings new projects every time, this has given... See more

Company replied

Company details

  1. Cryptocurrency Service

Information provided by various external sources

Easiest place to purchase Bitcoin/Litecoin via Credit Card or Bank Wire. Most important piece of the puzzle is you, the customer. We make sure that we offer you multiple payment options. Instant buy, no deposit needed. Secure.


Contact info

You should know

1.6

Bad

TrustScore 1.5 out of 5

94 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

"disABLED FOLK BEWARE!" I am a disABLED MAN, THIS GUY Micheal Nobel (HE CLAIMS THIS IS HIS NAME),has been phoning....

"disABLED FOLK & OTHERS BEWARE!" "£500 UPFRONT FEE TO UNFREEZE THE BALANCE

For 7 or 8 months if not longer, Mr Nobel, claims to be based in LONDON, I believe is from Talin, Estonia!

He has persistently phoned me, dangling BITCOIN 3.27 before my eyes, Luckily my bank TRIODOS are on to them and will not, let the transaction go through stating that in their view Coindeck are "ALLEGED FRAUDSTERS, " The phone number they give is 07809349057. They send loads of e-mails stating my entitlement and today's value for 3.27 Bitcoins is £71,000+++ "Another thing i said i would tell the DWP as to not dO i could potentially lose all my rights to the benefits i'm on, I was told if i "keep quiet, the Company does not share financial information with the DWP, TO WHICH HE SAID THAT WAS DOWN TO ME TO INFORM THEM AND THE ONUS WAS ON ME TO DISCLOSE THE BITCOIN BALANCE BUT THEY DO NOT DO THAT, WHICH I BELEIVE IS "VERBAL BULLS*IT!" "BEWARE READ ALL THE REPORTS FROM CLIENTS THAT HAVE BEEN BURNT BY THEIR "ALLEGED LEGAL? WEAVERY OF THE LAW, I HAVE ALL THE E-MAILS THEY HAVE SENT TO VALIDATE MY SUSPICIONS! "Also ACTION FRAUD I HAVE LOGGED A COMPLAINT THROUGH THEM AND AS FAR AS I'M AWARE A TAP HAS BEEN PUT ON MY LINE! SO LET THEM CONTINUE TO CALL AS THEY ARE UNJUSTLY DEEPENING THE EXCREMENT I BELIEVE THEY ARE IN! BEWARE TO BE BEWARE INDEED TO BE HYPERAWARE OF ALLEGEDLY (REPUTABLE?) SCAMMERS!!! IF MY BANK HAD NOT BEEN ON TO THEM THE £500 fee would have been paid to them and i believe i would not see either it or the ghostly bitcoin inheritance, if there is or indeed if there ever was again! By all means make your own minds up, these reveiws are guides only; guides i hope you will take SERIOUSLY!

September 5, 2022
Unprompted review
Rated 1 out of 5 stars

Coindeck is pure scam

Coindeck is pure scam, I bought bitcoin which was transfered to a third party wallet and not mine. Following up they kept saying I am the one who provided the wallet address. Don't say you are not warned. This platform is pure scam.

August 18, 2022
Unprompted review
Rated 1 out of 5 stars

Coindeck are scammers

Coindeck are scammers. I was contacted by them around 3 weeks ago, and was told that I had 3 bitcoin (which I was aware of, but the broker I bought them through had stopped trading). All I needed to do was to acti ate an account with them and I could then get those bitcoin into my "wallet and could then sell the for £60K. Although reluctant to, I paid over the €450 they required to re-open the account. They then told me that they would contact me in a couple of days once all the arrangements had been made. To my amazement they did! But now they were trying to persuade me that I needed to pay in an additional £10,000, YES TEN THOUSAND POUNDS, which I would get back with the £60,000 upon sale of the bitcoin. When I asked why I needed to do this I was fed with a complete load of twaddle which was incomprehensible. I said I didn't have £10,000 it was suggested that I borrow it. In the end when I refused the chap I was dealing with became abusive and rang off. DEAL WITH THEM AT YOUR PERIL!!!!

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

Not able to get returns from traderhouse.com

I bought 2 bitcoin via trader house.com and my latest account shows balance of 174K. How do I withdraw or sell off my coins? I was informed to transfer the equivalent USD value to Coindeck, to be held for 72 hours while they do the coin exchange. Is this the correct procedure of withdrawal or am I being scammed in depositing more money.

June 13, 2022
Unprompted review
Rated 1 out of 5 stars

Total scam simple as..

Coindeck = total scam 10 mins after my £450 went into the account I was unable to log in.. absolute scam. I stupidly allowed the main scammer to have visibility of my screen through any desk. But coinstats arnt interested in trying to trace the scammer I lost visibility of my coindesk account so coin desk must know the IP address of the machine that created the transaction to blockchain. SCAM SCAM SCAM Fuming all relevant info is being / has been sent to action fraud ..

how can this website be allowed to carry on. according to companies house it dissolved back in april 2019. if i am incorrect i would love to here from coin deck Ltd. they may actually know who owns the website surely they will ehe..

May 19, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello,


Thank you for your review.

Checking our records, I can see that you have exchanged your funds into Bitcoins and then transferred them externally, outside of our platform.

We are only a platform that handles crypto currency exchange and nothing else. The wallet that you transferred the funds to is anonymous, and their owner is not publicly known.

As such, we recommend as a precaution, to always send the funds to either a wallet that you have the private keys to, or a trustworthy platform

Also noticed that one of my colleagues reached out to you to discuss this matter further.

Rated 1 out of 5 stars

Scamming company,

Scamming company,, I made a 1000 euro bitcoin buy everything was okay my wallet my card everything and they just kept the money for what trying to scamm people,, fake company

May 18, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello Massimo,

Thank you for your review.

Please note that if you exchanged your funds into crypto and transferred it externally, we cannot recover or stop the orders.

Please provide us additional details about your order.

Rated 1 out of 5 stars

Company scammed me

Company scammed me. I did not agree to the transaction but took the money from my account anyway. He lied and said wouldn’t take my money without my authorisation i have been besides myself with worry as it was a lot of money too me and struggling as it is I just want my money back potentially going to take them to court if I don’t receive a refund.
DO NOT TRUST!!!!

March 22, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello Amo,

Thank you for your review.

Checking our records, I can see that you have exchanged your funds into Bitcoins and then transferred them externally, outside of our platform.

When customers place orders with us, they can either store the Bitcoins onto our platform, or transfer them externally, to any wallet they desire.

If when placing the order you provided an external wallet for the funds to be transferred, then this transfer will happen immediately after the exchange takes place.

We reached out to you via email since yesterday, and we have not heard back from you.

Rated 1 out of 5 stars

Coindeck is a scam..after buying 250…

Coindeck is a scam..after buying 250 euros of bitcoin i got an e mail confirming payment and telli g me bitcoin is on its way to me...??? How??i have no crypto wallet...after e mailing coindeck about this i keep getting frivilous answers until i informed then i would be informing the cyber fraud department of the police...surprise...no more e mails and no more answers to my e mails....stay away from coindeck

March 16, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello Gilkes,


Thank you for your review.

Checking our records, I can see that you have exchanged your funds into Bitcoins and then transferred them externally, outside of our platform.

We are only a platform that handles crypto currency exchange and nothing else. The wallet that you transferred the funds to is anonymous, and their owner is not publicly known.

As such, we recommend as a precaution, to always send the funds to either a wallet that you have the private keys to, or a trustworthy platform

Also noticed that one of my colleagues reached out to you to discuss this matter further.

Rated 1 out of 5 stars

After being scammed by Trading Central…

After being scammed by Trading Central (Alice K.) the (so called) FCA (Financial Conduct Authority) called me to refund my €250. In order to get my refund I had to approve a payment (a reservation) to Coindeck. I don't believe this is fair, I think it is scam. Am I right?

March 15, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello Kees,

Note that we do not offer trading services, Coindeck is only a crypto currency exchange and nothing else.

We do not have any brokers working for us, and furthermore, the order that you have placed on our platform was not settled.

I will have one of my colleagues reach out to you as soon as possible for further explanations.

Rated 1 out of 5 stars

Hello Coindeck,

Hello coindeck
I sent an urgent email regarding the Bitcoin of this transactions. I have not received the Bitcoin I paid for. Please please do something about it and send me the Bitcoin urgently.
#224674460
 #914674468
£750 in total. These money are hard earn money with struggling families trying to make extra income.

March 9, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello,

I can see that the orders have been completed and the Bitcoins delivered to you.

I will have one of my colleagues reach out to you for further assistance.

Rated 1 out of 5 stars

I deposited £250 has been in my account…

I deposited £250 has been in my account for over a month and has not made anything have tried to withdraw from the account but it will not allow me to do it???

March 9, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello David,

Thank you for your review.

I checked your account, I can see that you exchanged 250 GBP into Bitcoins, and transferred them externally.

I will have one of my colleagues reach out to you via email for further assistance.

Rated 3 out of 5 stars

This is great especially in terms of…

This is great especially in terms of payouts. I have been made to wait much longer and one special thing is that my account manager who is also my broker brings new projects every time, this has given me a lot of choices for investment, y’all should invest through mirror assets cheers

March 4, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello Theis,

Thank you for your review.

Please note that Coindeck does not have any account managers, nor are we an investment platform.

The only service that we offer is crypto currency exchange, and customers cannot store their crypto with us.

Rated 5 out of 5 stars

I have use my nationwide credit card…

I have use my nationwide credit card ending 7488 to withdrew my bitcoin, it was suppose to have the funsds
the next day! but it never happen.

March 2, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello Estercillia,

Thank you for your email.

As we have discussed over the phone, we are unable to accept any further orders on your behalf.

As such, the order was cancelled and the funds returned.

Rated 1 out of 5 stars

#Coindeck !!Why until now I don't receive my money back ??!!

I feel very disappointed regarding the refund that until now I didn't receive since it's undone transaction.Ticket #9106966/#8634107,Order #764607211 ; BTC crypto and total currency amount of $250 .I'd sent an email and asked regarding the pre-authorization receipt because there's NO attached receipt when you inform me about the amount you hold from my account. But no reply at all , please read your emails and hope that the amount will get back to my account ASAP ! because I ordered last November 2021 and until now my money it's not return,pls do the needful !!.

February 18, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello Rachel,

Thank you for your review.

The order that you have mentioned (764607211) has never been completed.

As such, the funds have been returned to your account since november.

Since you were not actually charged with us, there is no incoming transaction to be had ( no money left your account, so it makes sense for no funds to be put into your account).

If you were to check your bank statement since November 2021, you will see that there is no charge from us.

Rated 1 out of 5 stars

Got scammed through this website by a…

Got scammed through this website by a third party if I had to guess. Lost all my savings and will be in debt for a long time. My mom is gonna kick me out when she finds out. Horrible experience just Horrible.

February 9, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello Nyakonda,

I can see that the orders that you have with us have been completed succesfully.

As such, the Bitcoisn you exchanged were transferred to the wallet of your choice.

Please provide us with additional details about the issue at hand.

Rated 1 out of 5 stars

This is a big fat scam

This is a big scam

They ask 1500 $ after paying 250 $ and during the trade they tell you a wrong amount so you lose everything .
They ruined my life !!

January 18, 2022
Unprompted review
Coindeck logo

Reply from Coindeck

Hello Melissa,

Coindeck is only a crypto currency exchange and nothing else.

We do not offer trading services, and customers choose on their own how much they want to exchange.

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