I used their mining platform for roughly three months before they abruptly accused me of violating their terms and froze all of my Bitcoin. By last week, their website had completely vanished. In tota... See more
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This is not a honest company with a good reputation . I purchased some crypto from there ATM, The crypto did not arrive nor money was refunded . The customer support has stopped responding . My sole a... See more
Your account executive , Eric Golden, in Las Vegas , has been extremely helpful in all aspects of orienting me to both your preferred wiring instructions as well as your ATM operations. Phone suppor... See more
Company replied
I have truly enjoyed doing business with my client manager, a young man named Zaid. He has always been Johnny on the spot for me answering questions for me. We communicate mostly by text which is just... See more
Company details
Written by the company
CoinFlip, founded in 2015 in Chicago, is a global leader in digital currency, operating over 5,500 Bitcoin ATMs across the U.S. and internationally. With the CoinFlip Wallet app for iOS and Android, the platform makes cryptocurrency transactions easy and secure. Through innovations like CoinFlip Ventures supporting early-stage crypto projects, the company has earned recognition on the Inc. 5000, Deloitte Technology Fast 500, and was named Chicago’s fastest-growing company by Crain’s in 2021 and 2022. CoinFlip Preferred offers a premier over-the-counter service designed to simplify cryptocurrency transactions. With personalized, white-glove support, clients can seamlessly buy, sell, and swap cryptocurrencies. Each client is paired with a dedicated client manager, certified as a PlannerDAO Certified Digital Asset Advisor (CDAA), ensuring expert guidance and tailored crypto education. Operating across the U.S., Canada, Italy, and Mexico, CoinFlip Preferred is dedicated to making cryptocurrency investing simple and accessible.
Contact info
Chicago, United States
- 877-757-2646
- support@coinflip.tech
- coinflip.tech
You should know
3.5
Average
195 reviews
Replied to 20% of negative reviews
Typically replies within 1 week
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Your teams were right there with…
Your teams were right there with helpful guidances ; it made my transfer runs smoothly .
Thanks Coinflip support teams
Mr. Tyler and James 👌
April 18, 2025
Reply from CoinFlip
Appreciate the fantastic review, Hieu! It's nice to hear when our customers have had a great experience. Thanks for the kind words, which we will gladly pass on to Tyler, James, and the rest of the team!
I appreciate the attention and the…
I appreciate the attention and the quick turnaround on responses. Both courteous and clear answers are important to me....Thank You to Danika !!
April 16, 2025
Reply from CoinFlip
Hi Gordon, thanks so much for the excellent review! We love to hear when our clients have had a great experience, and will be sure to pass your kind words on to the team, especially Danika!
Very professional
Very professional. I’m ver delighted with all the services provided. Daniel is awesome!
April 10, 2025
Reply from CoinFlip
Thanks for the excellent review, Bryan! We appreciate the kind words and will let the team (and Daniel) know!
Office was so helpful informative…
Office was so helpful informative friendly empowering
April 8, 2025
Reply from CoinFlip
Hi Anna! Thanks so much for the great review!
Reply from CoinFlip
Thanks for the nice review, Nancy!
Always a great experience!
Dealing with my Rep, Isiah, is always a wonderful experience. He's always very quick to respond and always willing to give me person service with confirmations , orders etc.
The team he works works with are also a great group of people... always doing their best... you can actually feel that they care a great deal about what they do.. can't thank these guys enough!
April 8, 2025
Reply from CoinFlip
Thanks for the excellent review, Tom! We love to hear when our customers have had a great experience with us, and we'll definitely pass your kind words on to the team (especially Isiah)!
XRP cash out?
Has anyone successfully cashed out XRP? If so, how? I have some with Coinflip.. thanks for the help.
March 31, 2025
Unprompted review
Reply from CoinFlip
Hi Justin! If you need assistance selling your XRP, you can reach out to our CoinFlip Preferred team here: https://coinflip.tech/otc
Reply from CoinFlip
Hello Elena! Thanks so much for the nice review, we appreciate the feedback!
Reply from CoinFlip
Hi Allen, thanks for the excellent review! It's always nice to hear when one when of our customers has had a great experience!
When I did business with coin flip..
The account manager they connected me to was so cool & the fees they had me pay were so low, I couldn't help but to write this review & recommend them.
⭐⭐⭐⭐⭐
March 18, 2025
Reply from CoinFlip
Thanks so much for taking the time to leave us a great review! We appreciate the feedback and will pass it on to the rest of the team!
Reply from CoinFlip
Hello Norman! Thanks for taking the time to leave us a great review!
I would put 0 stars if possible
I would put 0 stars if possible. Very user friendly, customer service doesn't exist. Another useless Bitcoin app. Not the one person who has had issues also. Don't even try it. Would not state why my transaction was declined. I have plenty of funds on all payments. Not worth the hassle.
March 9, 2025
Unprompted review
Very easy to understand and complete…
Very easy to understand and complete transparency. Cost a little extra, however it is ease of delivery and timing! CoinFlip gets an A+! Thank you
February 24, 2025
Reply from CoinFlip
Thanks for the excellent review, Adolph! We appreciate the kind words and will definitely share your feedback with the rest of the team.
Fees are still too high.
February 25, 2025
Reply from CoinFlip
Hello Kelley, thank you for taking the time to leave us a review. If there is anything we can do to make your experience with us better, please let us know: https://coinflip.tech/support
Outrages surcharges and molasses processing time
With a $9.00 service charge on a $35.00
Cash deposit at an ATM on 603 Broadway in Seattle WA .Which wouldn't be entirely absurd if the processing time was lighting quick. Deposit at 6:23pm it's 8:49pm and no transaction in my wallet. customer support is not reassuring either...stick with cash app and class action suits at least they settle.
February 20, 2025
Unprompted review
Reply from CoinFlip
Thank you for taking the time to leave us a review, we appreciate your feedback. Our fees can vary by location and token, with altcoins like ETH having lower fees in general.
As for processing times, transactions are transmitted from the ATM within a couple minutes. However, depending on blockchain congestion, transactions can take longer than normal to confirm and appear in your wallet.
If you have any further questions or concerns, feel free to contact our 24/7 Customer Support team: https://coinflip.tech/support
Atm and wallet don’t communicate
I use coinflip atm regularly and it is always a gamble if you get your withdrawals, the coinflip wallet is useless and doesn’t copy the amount when scanning the QR code, today a usdt has come up as error and left my wallet no answer from support and no call back, i work in the industry and it won’t take long for word to get around about the substandard service coinflip are serving up! The extreme fees they charge leaves no excuses for not having a polished service lift your game coinflip!
February 21, 2025
Unprompted review
Reply from CoinFlip
Hello Andrew, sorry to hear about the issues you've experienced with your CoinFlip Wallet and our ATMs. If you still need assistance with your withdrawal, please contact us so we can help: https://coinflip.tech/en-AU/support
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