Their customer service is great but I had a private wallet and a Samsung I phone and couldn't enter my 12 word passcode because Android I phones won't let you type two seed phrase words per line and t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
CoinTracker is essential if you want to accurately report your Crypto activity for taxes. This service is 2nd to none. It is quick, efficient and easy to use. Most of all it saves you hours and hou... See more
Company replied
Devin made a huge project workable. Customer service was top notch. I had used the full service program and had a lot of tax catching up to do. Devin was alongside 100% of the time to make sure the... See more
Company replied
I want to share my sincere appreciation for Raquel and the support she provided. She worked with me for more than five days to resolve my issue. Throughout the entire process, she stayed pa... See more
Company replied
Company details
- #89 of 338 best companies in Software Company
- #4 of 8 best companies in Bookkeeping Service
- #6 of 17 best companies in Tax Preparation Software
Written by the company
Connect your cryptocurrency wallets and exchanges. Get your crypto and bitcoin taxes done in minutes. Supports 500+ integrations, 20,000+ cryptocurrencies, and 50,000+ DeFi smart contracts. CoinTracker is the official crypto tax partner of Coinbase, Uniswap, OpenSea, MetaMask, Solana Foundation, Phantom Wallet, TurboTax, and H&R Block.
Contact info
2093 Philadelphia Pike #2046, 19703, Claymont, United States
- support@cointracker.com
- cointracker.io
4.6
Excellent
2K reviews
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Reply from CoinTracker
Hi Jaak,
This is Rick from Cointracker support team.
Thank you for sharing your positive experience with CoinTracker, Jaak. We are delighted to hear that you are satisfied with our service.
Lordmox16
First I love the way they listed all my previous token, sales and history.
The system is very understandable but it's not really easy 😔
April 10, 2026
Unprompted review
Reply from CoinTracker
Thank you for sharing your positive experience with CoinTracker, Moses. We're thrilled to hear that you are happy with our service.
If you encounter any difficulties, please don't hesitate to create a ticket, and we'll be more than happy to assist you in making everything easier.
Some videos showing how to use the tool…
Some videos showing how to use the tool would be great.
April 9, 2026
Reply from CoinTracker
Thanks a bunch for sharing your thoughts about our website. We're always excited to hear from our users and we truly appreciate your support.
Reply from CoinTracker
Thank you so much for taking the time to leave a review. We are absolutely thrilled to hear that you are enjoying using CoinTracker. It means the world to us!
Fantastic for keeping an eye on all…
Fantastic for keeping an eye on all your different wallets in one single place very usefull.
April 7, 2026
Reply from CoinTracker
Yay! We're over the moon to hear that you had a positive experience using CoinTracker! Thank you so much for sharing it with us.
I was led to believe
I was led to believe, by their advertisement, if I paid $19.00, my 2025 taxes (1099) were covered if I was on Turbo Tax. I had 2 places (Kraken/Coinbase, a small account each. Then cointracker hit me with the -if your transactions exceed (more than 100? I had 203 or something like that) after i joined. I was stuck there after an hour of connecting my accounts (their "easy connection" is bs too). To me, this is deceptive and dishonest promotion. But, they did save me a LOT of headaches and time, from what I was told. After I paid 4x what I was told it would cost.
April 7, 2026
Unprompted review
Reply from CoinTracker
Thank you for taking the time to share your experience. We understand how frustrating unexpected pricing can feel, especially after you’ve already invested time connecting your accounts.
CoinTracker’s pricing is based on transaction volume, which can sometimes result in a higher tier if your total transactions exceed the limit of the base plan. We do aim to make this as clear as possible upfront, but we recognize that it’s not always obvious how quickly transactions (especially from multiple exchanges) can add up.
We’re glad to hear that CoinTracker ultimately saved you a significant amount of time and effort, that’s exactly what we strive for, but we also hear your concern about how the pricing was communicated. Feedback like this is really important, and we’ll continue working to make both our messaging and onboarding experience clearer.
If you’d like, our support team is always happy to take a closer look at your account and make sure you’re on the most appropriate plan.
We appreciate you giving CoinTracker a try, and thank you again for your honest feedback.
—The CoinTracker Team
Reply from CoinTracker
Thank you so much for writing a review about our product. We're super happy to hear that you like it!
Reply from CoinTracker
Thank you so much Eric for taking the time to leave a review. We are absolutely thrilled to hear that you are enjoying using CoinTracker. It means the world to us!
set up was a little bit of a challenge
set up was a little bit of a challenge. Works great afterword.
April 6, 2026
Reply from CoinTracker
Thanks a bunch for sharing your thoughts about our website. We're always excited to hear from our users and we truly appreciate your support.
Reply from CoinTracker
Thanks a bunch for sharing your thoughts about our website. We're always excited to hear from our users and we truly appreciate your support.
YOU DON'T NEED CoinTracker.io Any More
Don't waste your money on this platform this year or going forward. I just wasted my money on the Prime plan for Zero benefits and unneeded services. This year I am only required to submit the 1099 DA form which Crypto Exchanges already provide. YOU DON'T NEED CoinTracker.io Any More.
April 4, 2026
Unprompted review
Reply from CoinTracker
We appreciate the feedback. While 1099-DA reporting changes crypto tax reporting, CoinTracker addresses much more: cost-basis calculation, cross-exchange consolidation, tax-loss harvesting, and complex transactions (DeFi, staking, airdrops) that exchanges don't handle. If you only need basic 1099-DA filing, you're right that our platform may be overkill. For others with diverse holdings, it remains essential. We're open to a conversation about your specific needs
Reply from CoinTracker
Dear Dylan
Thank you for sharing your positive experience with CoinTracker.io. We're delighted to hear that the integration with Kraken has made your tax calculations simpler and more efficient.
If you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
It's hard for me to be honest
It's hard for me to be honest, it's in my blood to be dishonest because I come from a long lost line of pirates. We like to pillage, make consensual sex, rob people of there gold. With the price of and thousands buying and keeping it their homes, can you imagine how much gold you could round up in a well to do city blocks. Lots and lots Cointracker is alright I guess, I need to use more to give a true opinion. Ask me later.
June 4, 2025
Reply from CoinTracker
Thank you for this review, [Marcos]. We're happy to read these reviews from our users and are grateful for your support!
Turbotax Deluxe Desktop requires manual entry and mailing Form 8949 Attachments along with Form 8453 to the IRS by mail to complete your taxes after CoinTracker generates the reports.
I was looking for a new crypto tax reporting software after reading that many users of Koinly had problems this year with Turbotax. I use Kraken as my main crypto exchange and saw that in their tax section they were using CoinTracker so I decided to go directly to the CoinTracker website and see if I could create an account and try them out.
Since I had 1,000+ transactions CoinTracker ended up recommending me the Prime+ Plan which costs $299.00 (ouch, thats alot more than the $26.99 that I paid for Turbotax Deluxe Desktop and Turbotax also did the stocks I bought/sold/earned dividends on). So I purchased the Prime+ plan and sync it with my Kraken and Gemini crypto accounts, this year Kraken issued me a 1099-DA but Gemini did not because I didnt buy/sell that much on their exchange but I still synced them for the transaction history.
When it gets to the part where you can either download the IRS tax forms (Form 8949, Form 8949 Attachments Pages, Form 1040 (Schedule D), Form 1040 (Schedule 1)... ) CoinTracker sends the forms to your email address instead of letting you download them from their website and in the email that you receive it opens a link to a website to download the forms but for me in the latest version of Brave Browser the forms keep downloading as corrupted and cant be opened or the download link opens up a website that never loads.
If I choose "Tax Filing Software" instead of "IRS Forms" and then I choose "Turbotax, Online or Desktop Versions" it will sync with my Turbotax account on their website but the data wont transfer to the Turbotax Deluxe (Desktop version) that I purchased from Turbotax. It wont upload any of the data to the desktop version of Turbotax.
For Crypto Tax software that costs me $299 I expected this to be a more smooth process but it feels like I spent $299 for nothing since I never got it to work. I contacted support, hopefully they can either help me resolve the issues im having or refund the $299 that I paid them because I only have 12 days left to file my taxes and this is the last thing holding it up.
Edit: After Playing around with different browsers (Firefox instead of Brave) I was finally able to download the IRS forms that werent loading by clicking enter on the url bar when the pages loaded up blank. I then tried to complete the filing on CoinTrackers website but I couldnt get past the screen where it syncs with TurboTax Online so I noticed a little "Need Help? TurboTax Instructions" under step 2 where it says to manually upload your files to Turbotax and I tried that. It has a guide that is a little complicated but basically you have to manually go through Turbotax Deluxe Desktop in the crypto section and add the entries in manually from Form 8949 and then after you file your taxes you have to print out Form 8949 (49 pages) & Form 8949 Attachments (44 pages) along with IRS Form 8453 (2 pages) and mail them out to the IRS within 3 days of submitting your taxes. Never in my life have I had to submit so much paperwork to the IRS when doing my crypto taxes.
I gave CoinTracker a 3/5 because while it did get the job done eventually I encountered many issues, it didnt work with the Desktop Version of Turbotax (it only syncs with their website version), and for the high costs I expected a seamless digital experience, not that I would have to mail the IRS a bunch of documents by mail after filing electronically with Turbotax Desktop.
March 20, 2026
Unprompted review
Reply from CoinTracker
Hi there,
Thanks for taking the time to share such a detailed breakdown of your experience. I understand how frustrating this must be, especially with the filing deadline so close.
I’m glad you were able to download your IRS forms using Firefox. The issue you encountered with Brave, where files appeared corrupted or links would not load, is not something you should have had to troubleshoot on your own. I will flag this with our team to investigate browser compatibility.
Regarding TurboTax, your understanding is correct. CoinTracker currently supports direct integration with TurboTax Online only, not the desktop version.
I also hear your concern about the cost. With a plan like Prime+, the expectation is a smooth, time-saving experience, and your feedback is completely valid.
Since you have already contacted support, your case will be reviewed carefully. If you still have any blockers, please reply to your ticket and we will prioritize helping you get this resolved as quickly as possible.
Thanks again for the detailed feedback. It helps us improve.
Reply from CoinTracker
Thank you so much for taking the time to leave a review. We are absolutely thrilled to hear that you are enjoying using CoinTracker. It means the world to us!
Reply from CoinTracker
Hi There,
This is Rick from CoinTracker support team.
Thanks a bunch for sharing your thoughts about our website. We're always excited to hear from our users and we truly appreciate your support.
Reply from CoinTracker
Thank you so much for writing a review about our product. We're super happy to hear that you like it!
Reply from CoinTracker
Thanks for your review, Charles.
Marley, CoinTracker Support-Team.
We are happy to hear that you had a positive experience.
We will continue working hard to make it even better. It means the world to us!
easy to use.
April 2, 2026
Reply from CoinTracker
Thanks a bunch for sharing your thoughts about our website. We're always excited to hear from our users and we truly appreciate your support.
cant transfer info to turbotax desktop
cant transfer info to turbotax desktop. Only works on online versions of turbotax. that will require another purchase... waste
April 1, 2026
Unprompted review
Reply from CoinTracker
At this time, CoinTracker’s direct TurboTax integration is only supported with TurboTax Online. If you’re using TurboTax Desktop, you can still import your data using a file export—this guide walks through how to do that:
https://support.cointracker.io/hc/en-us/articles/45416932832785-TurboTax-Desktop
If you’re running into issues, please reach out to our support team so we can help take a closer look at your specific situation.
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