Coldflow Reviews 

7
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Air Conditioning Contractor
  2. also in
  3. Air Conditioning Repair Service
  4. HVAC Contractor

Written by the company

Coldflow is Melbourne’s award winning, premier residential and commercial air conditioning company, dedicated to keeping your climate comfortable year-round.


Contact info

3.7

Average

TrustScore 3.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(7)

7 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It's a shame I had to give them one…

It's a shame I had to give them one star, sadly zero stars is more accurate. I made a booking for them to come to my property to buy & install air con, they made the time over the phone, followed up with a confirmation email, order number, date, time & address. So I take the morning off work to meet them at 9am a week later. Crickets. I ring at 9.20 to see when they will be arriving, I'm told there is nothing in the system, they have my name & booking number, but nothing else. "We will call you back shortly" I'm told, but yes, as all trades do , nothing, not a call , text...nothing. These people are a waste of time in a long line of time wasters, they advertise heavily on Instagram & other channels, just not good to their word. Just over it.....My advice, avoid ColdFlow & try & find a reputable supplier, could be a long wait.....

October 28, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I bought a Fujitsu ducted with…

I bought a Fujitsu ducted with Coldflow. We replaced the existing gas ducted heater under the Victorian government rebate scheme, and received $4000 off which a large saving. Installation was very good, the team were caring & helpful, thanks Coldflow, all best Hien

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

We recently had a Daikin Ducted Refrigerated System installed by Coldflow. Eternally grateful.

We recently had a Daikin Ducted Refrigerated System installed by Coldflow. We had an excellent experience from our initial quote to the final installation and the after care we received. A pleasant and honest team to deal with. Our home now has the perfect solution and we're eternally grateful for the efforts of Coldflow. A particular thanks to Tom, Jodie and Daniel for their excellent customer service and workmanship. We highly recommend Coldflow for all your heating and cooling needs, and we will recommend them to all our family and friends!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

New Daikin ducted, with goverment rebate

Yesterday i changed my old gas ducted heating changed over to a central Daikin heating and cooling system. From the start to end the experience was very simple. Had salesman came to my home, did a detailed quote, explained the full process. Within 8 days my system was installed by some very good installers. Installers explained the full process. System was up and running after a big day. Electrician came a bit late, but he was excellent. Overall very good, will get maintenance done by Coldflow. Also got a good government rebate, savings me almost $5000

July 3, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Coldflow heating and air conditioning no new customer support- stay well away from them..

Purchased 2 coolers and a heater from Coldflow. Installed and connected but not working. Waited for us to discover unit not working and as payment had already been made refused to come back & start system. Both installer & electrician diagnosed over the phone that equipment was faulty?
Supplier Seeley international came out and connected in 5 minutes!
Plenty of choices in air conditioning but do not choose Coldflow as they are dodgy as.

February 24, 2026
Unprompted review
Coldflow logo

Reply from Coldflow

Hello, thank you for your review. Coldflow offers long warranties, and we more than happy to help as we have been doing for the last 50 years. If you need help please call us on 035496100, and please ask for operations team, or warranty. Alternatively email warranty@coldflow.net.au

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look