They promised a refund guarantee, delivered zero booked calls, and ignored basic lead gen fundamentals
I hired this agency for a cold outreach campaign, and the experience was extremely disappointing from start to finish.
Before signing, they assured me on a call (and later confirmed in writing on 31 July 2025) that if no results were delivered, the tech setup fee would be refunded. However, when the signed agreement arrived, that clause had been removed - even though they never disclosed this change.
From there, the campaign showed major gaps in knowledge and execution. They asked me to explain how to build eCommerce lead lists (a basic skill for any lead gen agency) and then submitted a single lead list combining the US, UK, and Australia. Anyone experienced in outbound knows this breaks deliverability because of time-zone differences.
Despite receiving a detailed ICP from my team, most of the leads were completely off-target. When I pointed this out, they didn’t replace the list or provide any fixes. Communication was slow, there were no proactive updates, and the campaign ended with zero qualified booked calls - the very metric defined in their own pricing model.
I requested a refund based on their written guarantee and even offered a compromise, but they refused. I have invoices, emails, and message logs proving everything stated here.
If you’re considering working with them, proceed with caution. I’d be happy to share documentation privately if you’d like to verify any detail.