Very bad customer service. Clearly seems that Lisa does not want to support a customers. Is to heavy for her to answer any questions. She is only providing instructions to follow but does not want to... See more
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See what reviewers are saying
If you are an artist, trying to create something that is upbeat, energetic and new and full of life. It's not worth you're time attempting to get your release out there using collabhouse. F... See more
I had hoped Collab would be a one and done dist. company I have uploaded almost 30 songs and only half have been dist. I have no idea why they have chosen to not uphold there part of the agreement, I... See more
Very fast distribution, in a week (scheduled release) everything went live immediately; I would like to know the timing of the payment of royalties, for example: when will the streams made in January... See more
Company replied
Company details
Written by the company
Collabhouse is a platform that connects Music Makers, Content Creators, and Fans & Collectors. We provide multiple services to our users, including music distribution, promotion, sync licensing, and the creation and selling of royalty split NFTs for Music Makers. Content Creators can collaborate with Music Makers, promote music in their content, and license original music from our Music Library. Fans & Collectors can support artists by purchasing NFTs, and they can also buy, collect, and trade Collabhouse royalty split NFTs to share in a track's success.
Contact info
Netherlands
- help@collabhouse.com
- collabhouse.com
2.4
Poor
70 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Collabhouse
Hi Haley,
Thanks for your feedback. We're glad our service is working okay for you, but we'd love to know how we could improve to make your experience even better.
If you have any specific suggestions or concerns please don't hesitate to reach out to our support team at help@collabhouse.com. We're always looking for ways to enhance our service for our artists.
Hope to hear from you!
Kind regards,
Collabhouse
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economic model disadvantage for musicians
content creators and musicians are not treated at the same level. Content creators contact musicians to promote their music on the creators' social networks in exchange for financial payment. Why do musicians have to pay, already knowing that the economic situation of music is difficult. I opened 2 tickets on this subject with their support and I never got any answers.
February 13, 2024
Unprompted review
Reply from Collabhouse
Dear rudj beatz,
Thank you for sharing your feedback. We genuinely value input from our community as it helps us improve our services.
We aim to create a fair and transparent platform for both musicians and content creators. We updated our payment process based on user suggestions to ensure a smoother collaboration experience. Previously, payments were made after the content was posted by the creator. However, we realized that this process created uncertainties and delays. To address these concerns and enhance the user experience, we now require payments to be made in advance before the creator starts working on the content. This change aims to provide clarity and security for all parties involved.
We understand the financial challenges faced by musicians. This new process ensures that creators are committed and motivated to deliver high-quality promotional content for your music. Our goal is to foster a supportive environment where artists can thrive and benefit from effective promotion.
Hope you understand! And if you still have any questions, comments or feedback, please don't hesitate to send our support team an email on help@collabhouse.com.
Kind regards,
Collabhouse
They helped me get my music on all…
They helped me get my music on all distributing platforms as a new artist. I give them a 5 star rating.
March 30, 2024
Unprompted review
Reply from Collabhouse
Dear Sam,
Thank you for the 5-star review! We're happy to hear that you had a good experience getting your music distributed across platforms through our services. Helping new artists like yourself get music out to listeners everywhere is extremely rewarding for our team. We appreciate the kind words and look forward to continuing to support your musical journey.
Kind regards,
Collabhouse
I can't recommend this distributor at…
I can't recommend this distributor at all, looks like they don't wanna earn money.
They take down release by saying 'artificial streams', while receiving the money from Spotify without any problems.
I don't know if what they are doing is legal, but just to warn you guys. Be carefull when distributing with them!!!!
March 29, 2024
Unprompted review
Reply from Collabhouse
Dear Ymke,
We understand your frustration with having your releases removed due to suspected artificial streaming activity. Allow me to clarify our position and policies.
Per our terms of service that all users agree to, we have robust systems in place to detect fraudulent streaming patterns. When such activities are identified, we reserve the right to take down releases and withhold royalty payouts until a thorough investigation can occur.
While receiving royalties from streaming platforms initially, those funds are placed in escrow if fraud is later detected on our end. We then audit those accounts before releasing any payouts to protect the integrity of royalty payments for legitimate artists.
If your music was removed under suspicion of artificial streams, but you have clear evidence proving otherwise, we invite you to submit that documentation and data to our support team at help@collabhouse.com. We will impartially review any provided proof.
Upholding an ecosystem free of streaming fraud is crucial for ensuring all legitimate parties are compensated fairly based on real listener activity. However, we also aim to correct any mistakes if they occur.
If your evidence conclusively shows your releases had no artificial streams, we will reinstate your catalog and release any withheld royalties accordingly. Our goal is to enforce our policies consistently while still providing due process.
Kind regards,
Collabhouse
Royalty Withdrawal Impossible
Since November 2023, my experience with Collabhouse had been positive as I successfully released multiple jazz albums without encountering any issues. However, in February, I began facing rejections of my releases without explanation. Despite my attempts to reach out to support for clarification, I received no response.
To investigate further, I created a new profile and uploaded a jazz album, only to discover that Collabhouse had ceased distributing instrumental jazz music altogether, opting instead to focus solely on high-end vocal music. While I respect their decision, I am disappointed that they chose to take down my previously distributed music catalogue simply because of my additional account creation.
Furthermore, I am encountering difficulty withdrawing my rightfully earned royalties of €800 from Spotify, which were paid out to Collabhouse. It appears that withdrawing my royalties is currently impossible for unknown reasons. This situation reflects poorly on how distributors treat independent artists, and I hope for a swift resolution and release of my royalties.
If these issues are resolved satisfactorily, I am willing to retract any negative feedback and seek a new distributor. In addition to the royalties matter, I also encountered a separate issue where I paid Collabhouse €5 to distribute an album, with the expectation of retaining 100% of the earnings. Unfortunately, despite the payment being accepted, the release never went live, and I was unable to secure a refund.
I earnestly hope that we can address these issues promptly and amicably so that we may part ways peacefully.
UPDATE: Collabhouse informed me after sending this review that they took down my music due to fraudulent activties. However no fraudulent activities are associated with my account and this is also confirmed by Spotify Support themselves. (I talked to them). It seems like Collabhouse just now claims without any proof that my streams were not legitimate. 15% of my streams come from an organic Meta ad promoted Playlist with over 8000 followers and 85% of my streams come from radio and autoplay which to my knowledge is soley influencable by the Spotify algortihm itself. I am asking myself how Collabhouse can claim that my streams were the product of fraudulent behaviour. Spotify paid out my royalties to you which means there was no problem on their end. Collabhouse just states my streams were artificial so they have a reason to close my account without any proof since it violates their T&C'S . This is criminal and fraudulent and I am going to consult european consumer protection. I have evidence that all my streams are organic.
Also if you just take a look at the royalty statement provided from collabhouse itself you can clearly see that my music is listened to all around the world by multiple real people. It is just concerning that distributors can just steal your money without any justifable grounds or proof.
Stay away from this Distibutor. They closed my account and are withholding my royalties because they dont promote instrumental music anymore, they will just accuse you of fraudulent streaming without any reason, which is just a total joke.
Update #2: plenty of evidence was provided proofing the organic nature of my streams - unsurprisingly no response from collabhouse. I am guessing they will play the waiting game as long as they can. Their „internal Security“ is a made up thing. They fail to provide any proof of Stream Manipulation With my Music (which is obvious because there is none). I am warning you ! In total they are trying to steal 1500€ from me. Please just look for a different distributor. They will just scam you.
March 27, 2024
Unprompted review
Reply from Collabhouse
Dear Thamo,
We have reviewed the details regarding the removal of your music catalog from our platform. Based on our internal security systems and analysis, we detected patterns of artificial streaming activity that violated our terms of service around fraudulent streaming practices.
As per the terms and conditions you agreed to when using our service, we reserve the right to close accounts without prior notice if fraudulent activity is suspected. We also have the right to withhold any accumulated royalty payouts and hold them in escrow until a claim can be properly investigated.
While we understand your claim that the streams were legitimate, the evidence available to us indicates otherwise. However, if you have verifiable proof and data showing no rules were violated, we are willing to impartially re-examine your specific case.
Please provide any documentation, third-party verification or other evidence that can substantiate the legitimacy of the streams and listener activity for your releases to help@collabhouse.com. We will thoroughly review any new information provided.
Maintaining an ecosystem free of fraudulent streaming activity is critical to preserving royalty earnings for legitimate artists. While false positives are always possible, we have an obligation to diligently enforce our agreed-upon policies.
If, after reviewing your evidence, we conclude the original takedown was in error, we will reinstate your catalog, releases and any withheld royalty payouts. Our goal is to make principled decisions based on facts and our established terms of service.
Edit: We regret that you feel we have not properly addressed your concerns. However, your claim that we are attempting to "steal" royalties is simply unfounded.
Our terms of service grant us the right to withhold royalties in cases where we detect fraudulent streaming activity. This is not a decision we make lightly, but an obligation to maintain the integrity of our platform and ensure legitimate artists are compensated fairly.
Despite your assertion that you provided "plenty of evidence" for the organic nature of your streams, we have not received any such documentation from you. Our review process requires substantive proof in order to overturn an internal determination of fraudulent behavior.
If you have verifiable data, third-party verification, or other compelling evidence demonstrating the legitimacy of your listener activity, we urge you to submit it directly to our support team at help@collabhouse.com. We will gladly re-evaluate your case if provided with credible information.
However, accusations of theft or scamming are completely unwarranted. Any royalties we have withheld due to suspected fraud are being held in escrow, not appropriated. Any funds will be released should you successfully demonstrate the legitimacy of your streams.
We remain committed to a fair and transparent process. But without the specific evidence you claim to have, we have no choice but to uphold our policies protecting the platform from abuse. We welcome you to provide the proof necessary to resolve this matter amicably.
Kind regards,
Collabhouse
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They remove music without sending an…
They remove music without sending an e-mail. Very Shady music distributor, be carefull!!!
March 27, 2024
Unprompted review
Reply from Collabhouse
Dear Vikram,
Thank you for bringing this to our attention. We're genuinely sorry for any distress this has caused.
The issue at hand is technical and is currently being addressed by our team to prevent any further inconvenience. We're committed to supporting our artists and would like to help get your music back online promptly.
Please contact help@collabhouse.com with any concerns or if your music is still unavailable. Your support and understanding are greatly appreciated.
Kind regards,
Collabhouse
If I could give 0 I would
If I could give 0 I would. They take your music down! Like no other distributor would do!
March 27, 2024
Unprompted review
Reply from Collabhouse
Hi!
We regret to hear about your experience and appreciate you sharing your concerns. The issue leading to the removal of music is technical, and rest assured, we are on it. Our goal is to resolve this swiftly to minimize any impact on your music's availability. Your creations deserve to be heard, and we're here to facilitate that. Should you need personalized assistance, or if your music is still not back online, please reach out at help@collabhouse.com.
Kind regards,
Collabhouse
Just so much easy to work with
Just so much easy to work with. Quick and positive responses in every time I contact them!
March 8, 2024
Unprompted review
Reply from Collabhouse
Dear PHUNKSTER,
Thank you so much for the 5-star review! We're happy to hear that our support team was able to help you the way they did.
Your feedback lets us know we're succeeding in our mission to make the creative process as smooth and rewarding as possible through responsive, positive interactions with our team. We take great pride in going the extra mile to address any questions or concerns.
Thanks again for the kind review. You can count on us to maintain these high standards as we grow.
Best regards,
Collabhouse
Friendly Support Team
The team is friendly and prompt in their responses with thorough troubleshooting and feedback.
March 13, 2024
Unprompted review
Reply from Collabhouse
Dear Purity Shezi,
Thank you for taking the time to leave us such a wonderful 5-star review! We're delighted to hear that you've had a positive experience with our team's customer service.
We believe that open and helpful communication is key to facilitating successful collaborations. Our team strives to be friendly, timely and thorough in all interactions with our users. We're so glad this approach has served you well through any troubleshooting or feedback needed.
Thank you again for the kind words!
Best regards,
Collabhouse
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Decent
Hey, the idea is good for free publishing but the customer service is terrible, I didn’t got a reply in 2 weeks.
March 11, 2024
Unprompted review
Reply from Collabhouse
Dear Milán,
Thank you for taking the time to share about your experience with Collabhouse. We appreciate all feedback as it helps us identify areas where we can improve.
We sincerely apologize for the delay in responding to your inquiry. Providing timely and helpful customer service is a top priority for us and a two-week wait for a response is unacceptable. We will investigate what caused this lapse in our customer support and take steps to ensure it does not happen again in the future.
If your inquiry is still unresolved, please send us an email on help@collabhouse.com including a screenshot of this review and we will escalate it immediately. Once again, we apologize for the poor customer service experience and appreciate you bringing this issue to our attention.
Kind regards,
Collabhouse
I'm impressed overall
I was impressed by how they have a modern way of releasing a song and Web 3 features. However they have some things they need to work on. I have scheduled two single releases I found them to be helpful, efficient and supportive. I'm satisfied with their service. Thank you.
February 23, 2024
Unprompted review
Reply from Collabhouse
Dear tame a,
We value your feedback on Trustpilot as it allows us to address concerns and continuously improve our services. Your insights are invaluable in helping us enhance the experience for our artists and creators.
We sincerely apologize for the delay in releasing your singles and the lack of response from our support team. This is not the level of service we strive to provide and we understand your disappointment.
To address your concerns we kindly request that you send us an email at help@collabhouse.com with a screenshot of your review. Please include any additional details or context that could help us investigate and resolve the issue as soon as possible.
We value our artists and creators, and their satisfaction is our top priority. Your constructive criticism is invaluable and we would be grateful if you could share your list of suggested improvements to help us enhance our platform's efficiency and effectiveness.
Thank you for your patience and understanding. We look forward to hearing from you and resolving this matter swiftly.
Kind regards,
Collabhouse
Very fast distribution
Very fast distribution, in a week (scheduled release) everything went live immediately; I would like to know the timing of the payment of royalties, for example: when will the streams made in January on Spotify and Apple be paid? mid-March ? end of March ? When is payday?
December 18, 2023
Unprompted review
Reply from Collabhouse
Hi Ludovico,
Thank you very much for the 5-star review and for choosing Collabhouse for your distribution needs. We are happy to hear that everything went live so quickly after your scheduled release date.
Regarding your question about royalty payment timing - we pay out royalties to users on a monthly basis, usually towards the end of each month. The royalties collected in one month are then paid out in the accounting run the following month.
So for example, the streams your tracks get in January on platforms like Spotify and Apple Music will be collected by us in January, then paid out to you by end of February. We pay out according to the royalty splits you provided for each release.
You can always view your latest distribution royalty statements and payments in your Collabhouse account on the Distribution tab under Profile Royalties or My Royalties. If you have any other questions, don't hesitate to reach out by sending us an email on help@collabhouse.com so our support team can assist you.
Kind regards,
Collabhouse
I wanted to register on Collabhouse and…
I wanted to register on Collabhouse and publish my music there. On October 3rd I received an email from them saying that my music violated one of the 13 guidelines mentioned. So I asked several times at long intervals, but still haven't received an answer to this day. I am very disappointed in this company, I just wanted to know what exactly was wrong but to date nothing has come back.
October 30, 2023
Unprompted review
Reply from Collabhouse
Hi Herry,
We appreciate you taking the time to share your experience and we sincerely apologize for the delayed response regarding your release. We understand how frustrating it must have been to wait so long without a clear explanation.
After reviewing your case, it appears there was an error in our review process that caused the lengthy delay. Your release was flagged by our automated system for potential copyright issues that required manual review by our team. However, the manual review was not completed in a timely manner. This was our mistake and does not reflect our usual standards for responding to artists.
We have since approved your release and prioritized it for distribution. Thank you for your patience and understanding as we worked to resolve this issue. Moving forward, we will be implementing improved review procedures to ensure prompt communication with our artists about any flagged content.
We value each artist on Collabhouse and aim to provide an exceptional experience. Please don't hesitate to contact us directly on help@collabhouse.com if you ever have any other questions or concerns.
Kind regards,
Collabhouse
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I really like Collabhouse model
I really like Collabhouse model. The possibility of collaborating and sharing the revenue, YouTube Content ID, a direct connection with their inHouse Music library, the database of influencers & Business willing to collaborate...are the highlights of their Business Model. The costumer service is very good as well.... I'm looking forward to see the new features that they will be implementing in the future. I absolutely recommend it for Collaborations!!!
August 7, 2023
Unprompted review
Reply from Collabhouse
Hi Arema,
Thank you so much for taking the time to leave such a glowing 5-star review on Trustpilot! We are thrilled to hear that you are enjoying Collabhouse and find value in our collaboration model, Content ID, music library, influencer database, and customer service. It means the world to us when customers like yourself share positive feedback, as it shows we are fulfilling our mission of enabling meaningful collaborations.
We are constantly working to improve the Collabhouse platform and have exciting new features in development. Thanks again for the kind words, and we look forward to seeing more of your creative collaborations on Collabhouse!
Kind regards,
Collabhouse
They ain't distribute my release for no…
They ain't distribute my release for no reason and the support isn't answering to mails. Not very trustworthy!
October 11, 2023
Unprompted review
Reply from Collabhouse
Hi Jost,
Thank you for your review. We understand your release was taken down by our service. However, this was because it contained copyrighted material that you did not have rights to distribute.
Our terms of service clearly prohibit users from uploading copyrighted content without proper permissions. We informed you of this issue in a timely manner per our policies.
As a company, we must comply with takedown notices and other copyright protections. This is standard practice across the music distribution industry. We cannot legally distribute releases with unauthorized copyrighted content.
We aim to provide timely responses and excellent service. If you have further concerns, please contact our support team again and we will assist within the bounds of the law.
Thank you again for your review. We hope this provides clarification on why your release was removed from our service.
Kind regards,
Collabhouse
I STILL HAVENT BEEN PAID ITS BEEN WEEKS…
I STILL HAVENT BEEN PAID ITS BEEN WEEKS AND THE EMAIL THEY KEEP TELLING ME TO EMAIL KEEP MAKING ME WAIT THEY WILL
NOT PAY YOU
September 28, 2023
Unprompted review
Reply from Collabhouse
Hi Courtney,
We sincerely apologize that you have not received payments owed to you for collaborations completed in good faith on our platform. We understand your frustration expressed in your review.
We highly value creators on our platform - and you deserve to be promptly and fairly paid for your work.
Please know that we have been working diligently behind the scenes on your behalf, including taking appropriate actions against non-compliant users per our policies. However, while we facilitate connections between creators and artists, we are not financially responsible for covering payments not made by other users.
Reviews like yours will help us continue improving our system and processes to better ensure creators are treated equitably. We are committed to upholding a platform where you can find rewarding collaborations and be properly compensated. Thank you again for bringing this issue to light.
If you have any questions or comments, please don't hesitate to reach out to us on help@collabhouse.com.
Kind regards,
Collabhouse
Collabhouse is a great Distribution…
Collabhouse is a great Distribution Portal for my artists and my music! Thanks so much for the personal touch in helping me with my releases, and promoting my artists, going that extra Mile. Super Happy with the great options for distribution like content creators, Sync, TV and Film, and NFT possiblities. Highly recommended.
September 27, 2023
Unprompted review
Reply from Collabhouse
Hi Brad,
Thank you so much for your glowing review and for taking the time to share your experience with Collabhouse. We are so glad to hear that you've been happy with our distribution portal and the personal assistance we provide artists like yourself. Our goal is to always go the extra mile for our clients.
It's feedback like this that encourages us to continue improving and expanding our distribution options for content creators, sync, TV, film, NFTs, and whatever new opportunities arise. We aim to provide musicians and artists with the best and most innovative tools to get their work out into the world.
Thanks for highly recommending Collabhouse - it means a great deal coming from an artist like yourself. Please don't hesitate to reach out if you need anything at all. We look forward to helping you continue to distribute and promote your music!
Kind regards,
Collabhouse
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Where’s my song
It was easy for me to post the song on platforms but it hasn’t popped up on my Spotify account or Apple Music account yet …. I have a Spotify account already but the song is not there
September 2, 2023
Unprompted review
Reply from Collabhouse
Hi Aaryan,
We're sorry to hear that your music didn't go live on Spotify and Apple Music yet. We understand that this is frustrating and would like to resolve this as soon as possible!
Could you send us an email on help@collabhouse.com so we can look into this?
Kind regards,
Collabhouse
This service is just perfect!😎💪🤝
This service is awesome.My music just go published everywhere in two days.Good job Collab House team!
June 23, 2023
Unprompted review
Reply from Collabhouse
Hi Bandyks,
Thank you for leaving us such a positive review! Much appreciated 🫶 Belated congratulations on the release, we look forward to distributing many more songs of you in the future!
Kind regards,
Collabhouse
Very pleased
Collabhouse has by far the best customer support. They helped me solve my issue (which actually was my fault) in no time.
May 30, 2023
Unprompted review
Reply from Collabhouse
Hi Erik,
Sorry to hear that your release is not live on Apple Music yet.
Apple Music has strict style guides and requirements around metadata, which means releases are subject to additional quality control checks. But 4 weeks is well above what our users should expect!
I've flagged this with our Support team and they will get your release live on Apple Music ASAP. Going forward you can contact them directly at help@collabhouse.com and they will be ready to assist you.
Thank you for letting us know about this!
Kind regards,
Collabhouse
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