Banner for Collecting.com

Collecting.com Reviews 

422
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for providing exceptional guidance, a friendly attitude, and highly professional communication throughout the entire auction journey. People buying and selling valuable items deeply appreciate the managed services, noting that everything is handled smoothly and makes transactions feel completely secure and straightforward. However, some people mentioned noticeable issues with product condition, pointing out that items occasionally arrived broken or required unexpected and extremely costly repairs. A few reviewers also felt unsupported when problems occurred, sharing that items unfortunately lacked proper pre-listing checks and reliable authentication measures.

What people talk about most

Service

People report positive experiences with service, highlighting a smooth, seamless, and reliable process from... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, responsive, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting helpful and professional advisors... See more

Product

Clients share ambiguous opinions on product experiences, highlighting both exceptional satisfaction and... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, professional, and seamless process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Watch collecting offers great service and communication with successful buyers. My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've op... See more

Rated 4 out of 5 stars

The auction itself was fine, very clear and once it had finished I did get a bit worried that it would be a hassle. The seller email didn’t work and after a little panic I spoke to the guys at Watch c... See more

Rated 5 out of 5 stars

From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... See more

Rated 5 out of 5 stars

Unfortunatley, the seller of the watch I won was dissapointed with the sale price, so, by mutual agreement we decided not to proceed - this is an unusual circumstance, not at all the norm or som... See more


Company details

  1. Auction House

Written by the company

Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(422)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The auction itself was fine

The auction itself was fine, very clear and once it had finished I did get a bit worried that it would be a hassle. The seller email didn’t work and after a little panic I spoke to the guys at Watch collecting and they put me at ease and the rest was seamless. We also had a great chat about the whole process that has made it very likely I will buy more watches.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Hi Watch Collecting .

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection .
Max was extremely helpful , and helped and arranged everything on my behalf with the information I had provided .
Highly recommended them , and thank you Max for all your assistance and guidance . Thanks Faheem .

February 2, 2026
Rated 4 out of 5 stars

Nothing more than an OK experience

The process to buy was easy: after all, it's an auction site, and only the buyer is pro-active. The watch was on a 'managed by watch collecting listing' so the product held at watch collecting HQ on behalf of the seller. Commission taken immediately and payment to the vendor paid by me as soon as auction won: fair enough. Opted for the 'trusted courier' option but this fell way short of anticipated service. Also very expensive compared to other options such as Royal Mail special delivery. I have an extensive watch collection (and growing) but would be reluctant to buy from this site again and certainly not if the watch was not at HQ. I can't imagine how difficult it may be to get the watch shipped from a private seller. Watch collecting get their commission immediately so not sure what support there is if the privae seller doesn't ship. Yet to receive the watch (due tomorrow) so I'm hoping that the description is accurate. Far more reliable to buy from numerous bricks and mortar re-sellers.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from the WatchCollecting Team

I wanted to share my sincere thanks to the WatchCollecting team, and in particular to Alex Hensley, Mark, and Robbin, for making the purchase of my first serious watch such an enjoyable and reassuring experience. Their knowledge, patience, and genuine passion for what they do really stood out from the very first conversation.

As someone new to the world of fine watches, I appreciated how clearly they explained the options and guided me without any pressure, helping me choose a piece that feels absolutely right for me. Their advice was thoughtful, balanced, and clearly based on years of expertise.

The whole process reflected the values of the company: professional, friendly, and completely customer focused. I am delighted with the watch and even more impressed by the people behind it. I will certainly be spreading the word and recommending WatchCollecting to anyone looking for trusted guidance and exceptional service.

Thank you again for such a brilliant experience.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Watch Collecting offers a great…

Watch Collecting offers a great experience from start to finish. Communication was clear and professional, Everything was handled smoothly and with care, making the whole process easy and reassuring. Would happily recommend them to other watch enthusiasts.

January 7, 2026
Rated 5 out of 5 stars

Repeat Client

Very transparent and proactive in all dealings and with great marketplace knowledge. Would highly recommend based on my own experience.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

I have been many times for buying a…

I have been many times for buying a watches from watch collecting uk
They give me a strong confidence with their watch team. They are responsible for solving any problem, I am appreciate with Fleur, Alex and Hugo too
They are trust 😎

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Hugo

I Dealt many times with Watch Collecting. Hugo Malien is always helpful and supportive. He’s always there to assist me and help me. All I can say is, he’s a “Superstar”.
Thank You Hugo.

January 12, 2026
Rated 5 out of 5 stars

Great customer service …

I dealt with Hugo who really looked after me and kept me well informed throughout the process. Also advising me on price and timings to maximise my value. Again he helped ensure the payment process was quick and easy too. 👍

January 12, 2026
Rated 5 out of 5 stars

Excellent service and a pleasure to…

Excellent service and a pleasure to deal with.
Mark was honest, professional, and very helpful throughout.
I really appreciated the clear communication and smooth handling of everything.
Highly recommended to anyone looking for a reliable specialist.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

I first sold my Bentley through their…

I first sold my Bentley through their car auction, had exceptional attention from Samuel Nicholson so I decided to sell a watch through Watch Collecting, again exceptional service from Marcus Von Sydow.
Both auction appeal as there is no seller commission

December 15, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look