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Collective Reviews 

497
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, knowledgeable, and patient when guiding them through onboarding and daily financial tasks. People note that the platform streamlines bookkeeping, taxes, and business setup, making the entire financial process much more organized, clear, and stress-free. Some reviewers were not happy with slow response times, fragmented communication channels, and ongoing difficulties getting specific bookkeeping or tax questions properly resolved. A few consumers also mentioned challenges dealing with rigid system pathways and frustrating onboarding experiences that failed to meet their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising team members for providing helpful... See more

Service

Users describe ambiguous interactions with service, highlighting great support, knowledgeable staff, and... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated account managers who patiently answer... See more

User experience

Reviewers mention positive feedback about user experience, highlighting clean dashboards, smooth onboarding,... See more

Response time

Customers had ambiguous experiences with response time, as many reviewers praised the team for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two things 1) they make it SO simple, they really simplify an otherwise boring and menial task. The kind of people who need this - who this is for - they can't be bothered with the minutia and Collect... See more

Company replied

Rated 5 out of 5 stars

I had a good meeting today with Brian. We hadn't met before so he asked questions to get acquainted with my business. I established my agenda for the meeting and we were able to get through all my con... See more

Company replied

Rated 5 out of 5 stars

Although there have been some speed bumps along the way getting accounts and processes established, the team at Collective has always been quick to respond and has gone the extra mile to make sure eve... See more

Company replied

Rated 5 out of 5 stars

This is the first time I use a company to do the bookkeeping for my company, obviously I am impressed with the system. However, what I am the most impressed about is with Shobi. Shobi has gone above a... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Collective is the first all-in-one back office built for solopreneurs. Our members save thousands in taxes each year and get time back to focus on their passion, not paperwork. Members get everything they need in one place for a simple monthly fee: entity setup (state LLC formation fees apply), payroll, monthly bookkeeping, annual S Corp tax filing, invoicing, and a team of experts at your side so you never have to go it alone. Built by solopreneurs for solopreneurs, Collective empowers you to run your business with confidence and peace of mind, backed by a tax-smart solution designed for you.

Collective Guarantee

We guarantee the accuracy of our work 100%.

We guarantee the accuracy of our work 100%.
When it comes to your Business Tax Return, Collective has your back. If you discover an error in your business tax filing, we will resolve inaccuracies and compensate you for related penalties and interest you may incur.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

497 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(497)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

A win for small business owners

Switching to an S corp and having the Collective take care of my bookkeeping needs has been such a load off my plate as a business owner. Communication is timely and their task list keeps me on track every month. Highly recommend!

October 6, 2026
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Reply from Collective

Hi Melanie, thank you so much for this awesome recommendation! Making the move to an S Corp and streamlining monthly bookkeeping are huge milestones, and we are glad our team and task lists keep your business organized and on track. We love having you with us!

Rated 5 out of 5 stars

Shobi was so nice and so helpful

Shobi was so nice and so helpful! I had so many questions and worries and his calm and happy demeanor solved them all!

October 6, 2026
Unprompted review
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Reply from Collective

Shobi's calm and happy approach is truly wonderful, and we are so glad he could take all the worry out of your business questions!

Rated 5 out of 5 stars

Responsive & Detailed-Oriented

I run a business and provide financial & operations services to my clients. I am very detailed oriented and responsive with my clients. I expect those qualities from my Bookkeeping & Accounting team. Juan has been a pleasure to work with. He has taken the time to meet with me and learn about my goals. He responds quickly to my questions and/or requests and has sent follow up information after our meetings so I can make informed decisions.

September 21, 2026
Unprompted review
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Reply from Collective

Hi there, thank you for taking the time to write such a comprehensive review! Coming from a fellow detail-oriented business owner providing financial and ops services, your words mean the world to us. We are so glad Juan’s proactive follow-ups and dedication to understanding your goals are giving you the exact high-touch support your business deserves!

Rated 5 out of 5 stars

Shobi and Collective

Shobi Supported me via onboarding - I paid way more for other book keeping services, COLLECTIVE has been amazing in supporting my schedule, helping me get my business cleaned up (from the books perspective) and also help me cut over to a Scorp -I HIGHLY Recommend

October 4, 2026
Unprompted review
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Reply from Collective

Hi Shawn, thank you for leaving such a fantastic review! Cleaning up your books and transitioning to an S Corp are huge steps forward, and we are thrilled that Shobi gave you high-value, flexible support that works around your busy schedule. Thank you for recommending us to other business owners!

Rated 5 out of 5 stars

Never looked back

I originally started with collective just until I learned to manage this part of my business on my own, how hard could it be? After 3 months I learned the service they provide was invaluable and there was no way I had time to do even a fraction of what they do for me. Collective has been worth every penny. They are constantly adding innovation to stay in line with what business owners need and continue to come up with new ways to make things easier for their customers!

October 2, 2026
Unprompted review
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Reply from Collective

Thank you for sharing your journey with us! We know how tempting it is for business owners to try and manage everything themselves, but your time is far too valuable. We are so proud to take this major workload off your hands and continuously roll out new innovations to support your business for years to come!

Rated 5 out of 5 stars

Collective has been a wonderful…

Collective has been a wonderful addition to my small acupuncture practice. Before Collective I was trying to piece together my bookkeeping, accounting, and tax strategy all by myself. Collective helps me by having it all in one place.Plus, my Account manager cpa Janet is AMAZING! She meets with me every month to keep me on track and is always there if I have other questions pop up. I highly recommend!

October 2, 2026
Unprompted review
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Reply from Collective

Hi Natalie, thank you for leaving such a glowing review! Running an acupuncture practice takes so much care, so we are thrilled that Janet and the Collective platform could unify your bookkeeping, accounting, and tax strategy into one easy home. We love helping your practice thrive!

Rated 5 out of 5 stars

The team at Collective cares

The team at Collective was extremely helpful as I was figuring out estimating my business taxes. As a first-time business owner, it was a bit daunting, but they team guided me through the experience with care and detail.

October 2, 2026
Unprompted review
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Reply from Collective

Hi Gregory, thank you for sharing your experience! Stepping into business ownership and navigating estimated taxes for the first time is a massive milestone, and we are so glad our team could guide you through it with thorough care and attention. We love supporting new founders like you!

Rated 5 out of 5 stars

The team at Collective has been very…

The team at Collective has been very helpful in working with me 1-1 on navigating the move from LLC to S-Corp and are very responsive with guidance and advice.

October 2, 2026
Unprompted review
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Reply from Collective

Hi Megan, thank you for leaving a review! Shifting from an LLC to an S Corp is an exciting step, and we are so glad our 1-on-1 advice and quick responses have made the journey easy for your business.

Rated 5 out of 5 stars

I love working with Collective and with Elizabeth!

I love working with Collective and with Elizabeth. They are very responsive via the chat with I love and whenever I have more specific questions I just schedule a call.

October 2, 2026
Unprompted review
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Reply from Collective

Whether through a fast chat message or a dedicated call with Elizabeth, making sure you get seamless answers for your business is what we are all about!

Rated 5 out of 5 stars

They are on top of it

They are on top of it! Onboarding was easy, I get to save money on taxes with an organized and clean UI.

My account manager handles all my questions and I am confident tax, bookkeeping and payroll are in good hands.

October 1, 2026
Unprompted review
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Reply from Collective

Hi Michael, thank you for the awesome review! Providing an organized experience, real tax savings, and absolute peace of mind across your tax, bookkeeping, and payroll is always our top goal. We love supporting your business growth!

Rated 5 out of 5 stars

Seamless Onboarding and Great Value for the Service

I'm in early in my use of Collective to organize my small business / self-employed finances, but thus far the onboarding experience has been great. Huge kudos to the onboarding team (Lauren's Leadership) and specifically Shobi who helped guide me through some of my initial questions. Faaiz has also been extremely helpful in answering questions through the messaging feature.

If anyone is on the fence about the value that Collective provides vs the price they charge for the service, I would say that there is significant value in what Collective does. Looking forward to continuing to use the service!

September 30, 2026
Unprompted review
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Reply from Collective

Thank you so much for taking the time to share your early experience with us! Big shoutouts to the team are what we really love to see. We are thrilled that you are already seeing strong value and organization for your business, and we are so excited to continue supporting your self-employed journey as you grow!

Rated 5 out of 5 stars

My Account Rep has made a HUGE difference!

Having Elizabeth Mullins as my rep has made working with Collective SO MUCH more enjoyable. When we hop on calls her level of explanation is super clear & has made understanding Bookkeeping + Tax law not nearly as intimidating!

Before she was placed as my account rep, we were about a month away from giving our notice to Collective that we were switching. But along with her help & Collective's one-stop shop for accounting we plan on remaining as customers for a lot longer!

October 1, 2026
Unprompted review
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Reply from Collective

Thank you for sharing your honest journey with us! We are so grateful for Elizabeth’s amazing work in turning tax law and bookkeeping into clear, stress-free topics for you. Knowing her guidance turned your experience around and convinced you to stay with us means the absolute world. We love backing your business!!

Rated 5 out of 5 stars

John is the best!

John is incredibly patient with me, who never went to business school and knows nothing about finances, yet I've owned a small business for 10 years. I am learning so much from him, its truly priceless! He also is very encouraging and explains things in a way that really make sense to me. He's hilarious to top it off and makes the boring stuff fun! highly recommend The Collective and John!

September 30, 2026
Unprompted review
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Reply from Collective

This review is absolutely fantastic! Running a successful small business for 10 years without formal business school is incredible proof of your drive, and we are so honored that John can bring patience, encouragement, and fun to your financial management. Thank you for recommending us, and we love supporting your business!

Rated 5 out of 5 stars

As a self-employed business owner

As a self-employed business owner, I dread doing administration work like book keeping and quarterly estimated taxes. Fallon walked me through it step by step, kept me on track with deadlines. Thoughtful, reliable, and easy to work with.

September 30, 2026
Unprompted review
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Reply from Collective

We completely understand how tedious admin work and quarterly taxes can feel, so we are thrilled that Fallon gave you thoughtful, reliable, step-by-step guidance to keep your business on track.

Rated 5 out of 5 stars

Mo was so amazing

Mo was so amazing. I feel very grateful for the support and clear communication.

September 30, 2026
Unprompted review
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Reply from Collective

Hi Jillian, thank you for your sweet note! Mo is fantastic, and we are so glad his clear communication provided the exact support your business needed.

Rated 4 out of 5 stars

I love working with collective and it…

I love working with collective and it is a great platform to keep so many of my business needs met. My questions are constantly being answered by staff even though the answer might be challenging to find at first. I always leave understanding how to better utilize this important service.

September 30, 2026
Unprompted review
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Reply from Collective

Hi Diana, thank you for sharing your experience! We are so glad our team always sticks with you through tricky questions to ensure you leave with total confidence in running your business platform.

Rated 5 out of 5 stars

Fallon was so helpful and patient with…

Fallon was so helpful and patient with me! Answered all my questions with a ton of clarity and kindness. Appreciate her support.

September 30, 2026
Unprompted review
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Reply from Collective

Hi Anna, thank you for the lovely review! Fallon will be delighted to hear that her clarity and patience made such a great impact on your business!

Rated 5 out of 5 stars

Every single person I have interacted…

Every single person I have interacted with from Collective has been kind and helpful and very patient. I feel much less alone in the accounting/bookkeeping process and more confident moving forward.

September 30, 2026
Unprompted review
Collective logo

Reply from Collective

Aislyn,

Hearing this means so much to us! Accounting and bookkeeping can feel overwhelming to tackle on your own, so we are thrilled that our team has given you the patience, confidence, and support you need!!

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