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Collective Reviews 

497
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, knowledgeable, and patient when guiding them through onboarding and daily financial tasks. People note that the platform streamlines bookkeeping, taxes, and business setup, making the entire financial process much more organized, clear, and stress-free. Some reviewers were not happy with slow response times, fragmented communication channels, and ongoing difficulties getting specific bookkeeping or tax questions properly resolved. A few consumers also mentioned challenges dealing with rigid system pathways and frustrating onboarding experiences that failed to meet their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising team members for providing helpful... See more

Service

Users describe ambiguous interactions with service, highlighting great support, knowledgeable staff, and... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated account managers who patiently answer... See more

User experience

Reviewers mention positive feedback about user experience, highlighting clean dashboards, smooth onboarding,... See more

Response time

Customers had ambiguous experiences with response time, as many reviewers praised the team for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two things 1) they make it SO simple, they really simplify an otherwise boring and menial task. The kind of people who need this - who this is for - they can't be bothered with the minutia and Collect... See more

Company replied

Rated 5 out of 5 stars

I had a good meeting today with Brian. We hadn't met before so he asked questions to get acquainted with my business. I established my agenda for the meeting and we were able to get through all my con... See more

Company replied

Rated 5 out of 5 stars

Although there have been some speed bumps along the way getting accounts and processes established, the team at Collective has always been quick to respond and has gone the extra mile to make sure eve... See more

Company replied

Rated 5 out of 5 stars

This is the first time I use a company to do the bookkeeping for my company, obviously I am impressed with the system. However, what I am the most impressed about is with Shobi. Shobi has gone above a... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Collective is the first all-in-one back office built for solopreneurs. Our members save thousands in taxes each year and get time back to focus on their passion, not paperwork. Members get everything they need in one place for a simple monthly fee: entity setup (state LLC formation fees apply), payroll, monthly bookkeeping, annual S Corp tax filing, invoicing, and a team of experts at your side so you never have to go it alone. Built by solopreneurs for solopreneurs, Collective empowers you to run your business with confidence and peace of mind, backed by a tax-smart solution designed for you.

Collective Guarantee

We guarantee the accuracy of our work 100%.

We guarantee the accuracy of our work 100%.
When it comes to your Business Tax Return, Collective has your back. If you discover an error in your business tax filing, we will resolve inaccuracies and compensate you for related penalties and interest you may incur.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

497 reviews

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Replied to 80% of negative reviews

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4.5

All reviews

(497)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Brittney is very helpful

Brittney is very helpful, knowledgable and walked me through the set-up, payroll process, and what to expect about taxes, answering all my questions in real time.

September 25, 2026
Unprompted review
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Reply from Collective

Vanessa, thanks so much for the review!

We're glad Brittney could walk you through setup, payroll, and taxes and get everything cleared up for you in real time. We’ll definitely pass the shoutout along to her!

Rated 5 out of 5 stars

Nelson Aguilar - a king, and a scholar

Nelson Aguilar was great to work with on my onboarding call. He answered all my questions thoroughly and thoughtfully and you could tell he genuinely cared. The actual onboarding process was smooth in terms of the Collective, but he made it that much better!

September 24, 2026
Unprompted review
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Reply from Collective

Garrett,

We agree! Nelson is quite the superstar. His genuine care for our members is truly special, and we’ll be sure to pass along your kind words to him.

Welcome to Collective; we’re so excited to have you on board!

Rated 5 out of 5 stars

Great Customer service from Shobi

Great Customer service from Shobi, he was attentive and patient with all my questions. He explained (and walked me through) all of the steps and he emailed me a follow up email with the steps after our call. Thank you for your help!

September 24, 2026
Unprompted review
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Reply from Collective

Thank you so much for the 5 stars! We're thrilled Shobi took such good care of you and made sure you had everything you needed during and after your call. We'll be sure to pass your kind words along to him!

Rated 5 out of 5 stars

Great experience

Great experience

September 24, 2026
Unprompted review
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Reply from Collective

Thanks for the stars! Knowing you had a great experience truly makes our day.

Rated 5 out of 5 stars

A Solo-preneur Must!

As a Solo-preneur, Collective has made running the backend of my business SO MUCH easier/cleaner. From making sure I'm doing the right financial tracking to streamlining taxes, payroll, expenses, and foreign entity registration, it has become a must-have!

September 24, 2026
Unprompted review
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Reply from Collective

Handling the entire backend, from payroll and foreign entity registration to tax prep, is exactly what we are here for.

We are thrilled that Collective has become an essential tool for your solopreneur journey!

Rated 5 out of 5 stars

Clean & intuitive system

Clean & intuitive system and onboarding, with high-quality service level (responsive within 24 hours, if not hours). Have not gone through tax season with them yet but feeling confident so far in their accounting and tax strategy capabilities. My onboarding manager was Shobi, who particularly was pleasant and detailed.

September 24, 2026
Unprompted review
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Reply from Collective

We're thrilled to hear that our platform and fast response times are giving you total confidence heading into tax season. Thank you for the great feedback, and we look forward to keeping that momentum going for you!

Rated 5 out of 5 stars

I received a call from the accountant

I received a call from the representative (an actual accountant) less than 24 hours after I asked a question. She was really helpful and answered numerous questions for me.

September 24, 2026
Unprompted review
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Reply from Collective

Fast, attentive support is our top priority, so we are thrilled to hear our team reached out so quickly and answered all your questions. Thank you for sharing your experience and being a part of Collective!

Rated 5 out of 5 stars

Touch base meeting!

Great to touch base, I always feel so supported by Collective!

September 24, 2026
Unprompted review
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Reply from Collective

This is so wonderful to hear! Keeping you supported every step of the way is what we're all about. Thank you for being a part of the Collective community!

Rated 5 out of 5 stars

Simple and Streamlined

Shobi walked me through the set up and now I am up and running and ready to save some money and simplify my tax situation!

September 24, 2026
Unprompted review
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Reply from Collective

Getting set up is a huge first step, and we can’t wait to help you keep your taxes simple and maximize those savings. Here’s to making business ownership a whole lot easier!

Rated 5 out of 5 stars

Best Tax advisor & teacher :)

John has been extremely helpful in educating me on S-corp structures and business taxes overall. Coming from a place with little to no tax knowledge, he was able to break down complex concepts into simple, easy-to-understand explanations using practical examples.

He not only answered all of my questions thoroughly, but also provided clear strategies on how to properly structure and utilize an S-corp to maximize its benefits. His responses were always prompt and insightful.

I highly recommend John’s services to anyone looking for guidance on business taxes and S-corporations.

September 23, 2026
Unprompted review
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Reply from Collective

What a huge shout-out to John!

Breaking down complex S-Corp structures into clear, practical examples is what he does best, and we are thrilled to hear how much clarity and confidence he gave you. We'll be sure to pass your recommendation right along to him!

Rated 5 out of 5 stars

One stop shop for self-employed busy people

Collective should be the go-to for all self-employed busy people. They take care of everything seamlessly and are very responsive when questions come up.

September 24, 2026
Unprompted review
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Reply from Collective

Andy!
Thank you for the recommendation. Keeping operations seamless so self-employed professionals can focus on their core work is our priority, and we are glad our team's responsiveness has delivered that value to you.

Rated 5 out of 5 stars

Team at Collective is the best

The team at Collective makes you not only take a deep breathe - educates and truly has you get compliant with understanding and confidence. They understand the soloprenuer and the fear of making a mistake. Hannah, Mo and Kyle have empowered me and taken away a lot of stress. Don't hesitate to engage Collective as your tax partner

September 22, 2026
Unprompted review
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Reply from Collective

Conquering tax fear and gaining true confidence as a solopreneur is a massive win! Empowering business owners to breathe easy is exactly why we do what we do. Hannah, Mo, and Kyle will be so proud to know they helped take the stress off your shoulders. Thank you for trusting us as your tax partner!

Rated 5 out of 5 stars

The best decision I made for my business!

I finally made the change and went with Collective to get my business S Corp ready and operating. I was nervous in the beginning not sure what to expect with an essentially all in one company, but it has been amazing. The staff is all wonderful, very quick to respond and extremely helpful. Jean, Megan, Jihadah, Brittney, Hannah and Travis have all been SO wonderful. Everyone is there to help you and I ask SO many questions. I use the messenger constantly, but they are always quick to respond and give me updates promptly and answer my questions in the most reasonable amounts of time. The price is fantastic, the onboarding has been excellent and the dashboard is extremely easy to navigate. I am so happy that I'm working with Collective and am looking forward to this new relationship in the coming year and beyond.

September 23, 2026
Unprompted review
Collective logo

Reply from Collective

Making the jump to an all-in-one platform can be intimidating, so we're thrilled your transition was so smooth. It's awesome to hear that the dashboard and messaging features are making your daily operations easier. We're so glad our team made such an impression!

Rated 5 out of 5 stars

Love the support We've received

Love the support We've received. Wouldn't go anywhere else! Thank you collective.

September 23, 2025
Unprompted review
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Reply from Collective

That means the world to us. Thank you so much for the love and loyalty. We are beyond happy to have you in the Collective family and look forward to backing your business for years to come!

Rated 5 out of 5 stars

This is the first time I use a company…

This is the first time I use a company to do the bookkeeping for my company, obviously I am impressed with the system. However, what I am the most impressed about is with Shobi. Shobi has gone above and beyond getting me on board, he has put himself available not just to answer questions about the program but also technical questions coming from an LLC to an S-Corp. Shobi, keep shining!, small business like mine appreciate your dedication.

September 23, 2026
Unprompted review
Collective logo

Reply from Collective

Yoly, thanks for your review! We know that taking the leap into professional bookkeeping and shifting from an LLC to an S-Corp can feel daunting, so having a dedicated expert like Shobi makes all the difference. We will be sure to pass your amazing shout-out directly to him; he is going to be thrilled to know his hands-on guidance made such a great impression!

Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Collective from the start. The onboarding process was smooth, and their team helped me set up my S corporation and get my business finances organized. What stands out most is the one-on-one service. Whenever I have a question, someone is there to help and explain things clearly.

I’d recommend Collective to anyone starting a business who wants support with their finances and peace of mind as they get established.

September 22, 2026
Unprompted review
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Reply from Collective

Thank you for sharing your experience!

We love helping new business owners hit the ground running with seamless S Corp setup and total financial peace of mind. Whenever you have questions down the road, our team will be right here to back you up.

Rated 5 out of 5 stars

Onboarding

Shahzeb was my onboarding advisor and has been very helpful so far! I just started with Collective, and everything has been easy and straightforward. It’s still early, so I’ll definitely update my review as I continue working with them and have more experience with their services.

September 23, 2026
Unprompted review
Collective logo

Reply from Collective

Welcome to Collective! We’re thrilled to hear that Shahzeb made your onboarding so seamless and straightforward. We’ll be sure to pass along your kind words to him, and we look forward to earning that updated review as we continue working together!

Rated 4 out of 5 stars

A lot of value for ~$3500 a year IMO

It's incredible how complex running what appears to be a simple business really is. Between federal and state taxes, various filings, etc., it's just a complete jungle that would be difficult to manage without professional help.

For the price, I think Collective is a very good offering. They could do a little bit more, in my view, especially with some of the new AI tools. I could imagine them rolling out to automate the true last mile of every little payment to tax authorities or checking on documentation. Some of that is still, unfortunately, kind of manual, but they stay on top of it and assign account executives to ensure you're getting things done.

I also have to say that, having worked with two account executives who are both CPAs, the people that they recruited to be customer-facing are truly top-tier. They are super attentive, good-humored, and communicate clearly. Special shout-out to John Heintz - what an amazing person to work with!

September 23, 2026
Unprompted review
Collective logo

Reply from Collective

Thank you so much for the detailed review and for highlighting how our team takes the stress out of business compliance!

We really appreciate your thoughtful feedback on AI and on automating those last-mile tax steps, and we're actively working to make the experience even smoother. We'll be sure to pass your special shout-out along to John; he’s going to be thrilled to hear it!

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