Collective Reviews 

282
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing, noting that the membership model makes treatments accessible without breaking the bank. People also highlight the fast shipping, secure packaging keeping medications cold, and the supportive medical team that always answers questions promptly. Some reviewers were not happy with customer support response times and overall communication channels. A few customers mentioned experiencing unexpected delays, noting that getting answers or resolving medication issues took multiple attempts and caused frustration. However, most consumers still remain very satisfied with the excellent service and value provided.

What people talk about most

Product

Clients share satisfaction on product, frequently highlighting fast shipping with secure, cold packaging and... See more

Customer service

Consumers find customer service to be positive, highlighting fast response times and helpful support through... See more

Response time

Customers had positive experiences with response time, frequently highlighting that support agents and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love collective. I signed up and the process was very fast. They put a lot of effort into packaging! Those small things matter in a world of many telahealth options. I've taken 6 doses and can say w... See more

Company replied

Rated 5 out of 5 stars

This is my first time using a GLP-1, and I am so happy I decided to use Collective. The instructions are clear, my doctor is responsive, and the guides are truly helpful. I also received my prescripti... See more

Company replied

Rated 5 out of 5 stars

Amazing company - They don’t BS you and lie saying they are “FDA approved/certified”, the package was still cold even on a hot summer day, shipping was super fast and customer service has been wonde... See more

Company replied

Rated 5 out of 5 stars

For the first time, I can afford a GLP-1 and Collective has made it smooth sailing. I have struggled for years to lose weight and was extremely discouraged. I found Collective via Reddit and the ent... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Medical Clinic
  4. Weight Loss Service
  5. Wellness Program

Written by the company

Collective is taking on the high cost of healthcare with a simple conviction: the medicines changing people’s lives shouldn’t be priced beyond their reach. Our membership model pools our members’ collective buying power to negotiate the lowest prices from licensed US pharmacies and put the savings where they belong: with the people paying for care. We’re starting with doctor-prescribed, third-party tested compounded GLP-1s, which also comes with ongoing medical and nutrition support. There are also no price hikes when your dose increases, and no bulk medication purchases. Behind Collective is Gunnar Lovelace, co-founder of Thrive Market, who helped make organic groceries affordable for millions of American families. After experiencing the benefits of GLP-1s himself, he saw another industry overdue for a price reset. GLP-1s are just the start. Collective is expanding into longevity treatments and supplements, bringing the same demand for affordability to the next wave of care. Because medical progress means very little if the people who need it can’t afford it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(282)

278 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I couldn’t believe how easy this whole…

I couldn’t believe how easy this whole process was! I had been on a med from a local pharmacy and couldn’t afford to continue. I wanted a month to month thing, I did not want to join anything where I had to pay 6-12 months in advance. I found the Collective site and joined the facebook group first to get a feel for things and research a little. I liked what I read so I signed up on a Monday night, approved Wednesday, meds shipped Thursday and I had them Saturday! Very well packed and included supplies. I scanned the QR code which showed the injection process, something I never got from my other provider! I’m 2 weeks in with no issues or side effects and couldn’t be happier! Great service, great product and great price!

October 12, 2026
Rated 5 out of 5 stars

I’m 8 weeks in and I’m seeing success…

I’m 8 weeks in and I’m seeing success with my weight loss. I’m very pleased that I found The Collective. My GLP-1 arrives each month as promised. Honestly, it couldn’t be much easier. All at a good price when compared to other companies.

October 30, 2026
Rated 5 out of 5 stars

Communications have been great

Communications have been great, product arrives cold and on time, questions for Dr have been answered within hours (they say within 24), it all runs like clockwork.
So grateful for a great price and consistency.

October 30, 2026
Rated 5 out of 5 stars

Everything has been great

Everything has been great. From signing up to getting my shipments to answering questions and so on. The price is unbelievable as well. I will admit when I seen the $199 annual fee I was nervous but breaking that down with the cost of the meds its still cheaper then most places and with great customer service as well. I recommend Collective to EVERYONE!

October 30, 2026
Rated 3 out of 5 stars

Not enough product...

Issues with receiving adequate Semaglutide for the recommended dosage. Customer service is slow to respond. No telephone number to call. Multiple messages sent via their system. Not yet resolved.

October 23, 2026
Collective logo

Reply from Collective

I'm sorry this is still unresolved and that getting help has taken so much effort. You deserve a clear answer and timely support. I'll follow up with you directly so we can look into your order and get your concern addressed.

Wes
Collective

Rated 5 out of 5 stars

Excellent telehealth service with a…

Excellent telehealth service with a holistic approach. If you're new to GLP-1 medications, the resources, guidance, and support they offer are outstanding. I've been with them since September, and they have consistently exceeded my expectations. Highly recommended!

September 22, 2026
Rated 5 out of 5 stars

This has been the best experience!!

This has been the best experience! Prompt shipping, additional medications at no charge for nausea, and very quick responses from providers when you have questions about your treatment plan. Very reasonable prices for medications that are locked in for every dose with the one-time yearly membership cost that pays for itself. Highly recommend. 10 out of 10!

October 30, 2026
Rated 5 out of 5 stars

Collective review

Collective was very responsive to my initial request as it was made on a Sunday evening & by Tues or wed I had received my initial box! Price also seems very reasonable.

October 18, 2026
Rated 5 out of 5 stars

Excellent

Good, quick communication and explanation of everything. Assistance every step along the way.

October 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look