Collective Reviews 

286
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the affordable pricing, highly effective treatments, and completely seamless website navigation that makes the initial sign-up process totally effortless. People also deeply appreciate the supportive medical team, helpful educational webinars, and consistently timely shipping of all ordered products. Some reviewers were not happy with customer support, noting that responses could be noticeably slow when trying to get answers regarding specific dosages or missing package items. A few individuals experienced frustrating communication delays and felt unsupported when attempting to reach representatives during busier operational periods.

What people talk about most

Product

People report positive experiences with product, highlighting that communications and items are completely as... See more

Price

Consumers find price to be remarkably affordable, highlighting that the cost is significantly lower compared... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Service

Customers had positive experiences with service, frequently highlighting responsive medical staff, easy... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that signing up is quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best company out there. Collective has been so great! Ive used a few of these telehealth companies, but Collective id different. The doctor seems to genuinely care about my health. The customer se... See more

Company replied

Rated 5 out of 5 stars

Could not be happier! Affordable price, easy to navigate website, perfectly packaged and shipped product. Customer support is fantastic. There is not one thing to complain about and I recommend it to... See more

Company replied

Rated 5 out of 5 stars

Collective has been a great experience! The doctor asks questions and really wants you to have the experience you are looking for, but with proper medical guidance. The online portal is easy to use,... See more

Company replied

Rated 5 out of 5 stars

I’m just finishing my second month with Collective. I’ve been impressed so far with communication. The Doctor responds in a timely manner. The website is user friendly. I’ve really enjoyed the webinar... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Medical Clinic
  4. Weight Loss Service
  5. Wellness Program

Written by the company

Collective is taking on the high cost of healthcare with a simple conviction: the medicines changing people’s lives shouldn’t be priced beyond their reach. Our membership model pools our members’ collective buying power to negotiate the lowest prices from licensed US pharmacies and put the savings where they belong: with the people paying for care. We’re starting with doctor-prescribed, third-party tested compounded GLP-1s, which also comes with ongoing medical and nutrition support. There are also no price hikes when your dose increases, and no bulk medication purchases. Behind Collective is Gunnar Lovelace, co-founder of Thrive Market, who helped make organic groceries affordable for millions of American families. After experiencing the benefits of GLP-1s himself, he saw another industry overdue for a price reset. GLP-1s are just the start. Collective is expanding into longevity treatments and supplements, bringing the same demand for affordability to the next wave of care. Because medical progress means very little if the people who need it can’t afford it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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4.8

All reviews

(286)

284 reviews in the last 12 months

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wells

Rated 4 out of 5 stars

I Just Joined

I just joined. The shipment was excellent - from Wells, and very well professionally packaged, unlike my prior provider. On tirz. Last provider I was on semaglutide and had terrible side effects. So far I have had zero side effects (only two weeks in). They also provide an anti-nausea prescription with the shipment, which I haven't needed, but which is a nice touch for those who might.

One interaction has me a little nervous, though. They use the 24 hour response model for any inquiries you make to them. I asked my "doctor" about needle size since my injection hurt pushing it in - more resistance than I had with previous provider. I still had some old needles from my old provder - they were 31 gauge, Collective sent 30 gauge (higher number is smaller diameter).

Well, "Dr. Tu" said that was not a medical question, that was a question for customer service, and they were forwarding my message to them. Haven't heard yet, it's been a couple of days. The whole "not medical" IMO makes me nervous, as has is the slow response back from customer service.

Still - a significant improvement over my last provider.

Edit: thank you for your response. I'm impressed that you monitor these online forums. That is a good sign.

November 2, 2026
Unprompted review
Collective logo

Reply from Collective

Thank you so much for sharing, and happy to hear that most of your experience has been good!

As for the not so good, I've requested more information via Trustpilot so I can personally look into your case and help you receive the appropriate support.

Wes
Collective

Rated 5 out of 5 stars

What a Great experience I'm having with…

What a Great experience I'm having with Collective. The assessment process was quick. The doctor explained what my protocol would be and answered all my questions in a timely manner. My 1st month of medication arrived within 4 days of my assessment. The pricing is phenomenal and potency of medication is on point. They use Wells Pharmacy in Ocala Florida and my package arrived cold and nicely packed. They even included anti-nausea medication complimentary with my order. Hands down the best decision I could have made after dealing with Embody which was a nightmare and Mochi became too expensive. Thank you Collective 🤎🤎🤎 for making it affordable for anyone choosing to live a lifestyle of health and wellness.

October 28, 2026
Rated 5 out of 5 stars

Collective Goodness

I have been on GLP-1 meds for about 1.5 years now. I started out on Wegovy when my insurance covered it, and then paid out of pocket for a while. I changed over to compounded Tirzepatide this summer. My Tirzepatide from Collective feels more effective than the Wegovy I used to take. Good appetite suppression. I switched to Collective in search of better customer service, medication quality and price and found all three. They continued me at my current Tirzepatide dose. It's same price per month for all doses. I have been with Collective for about 2 months now. The ordering process through the company portal was easy. I signed up and ordered on a weekend and had my meds by following Wednesday afternoon. In the Collective portal, I can message my ordering physician and customer service team directly. They answered all my questions. The portal itself is intuitive and has lots of features that show how to administer my medication, understand the processes, get more health and nutrition help, modify refill date requests, manage my subscription and more. I work in healthcare and did my own research on their pharmacy network, as well. Wells Pharmacy is a reputable, long standing compounding pharmacy. They also compound a wide range of other medicine and products outside of GLP-1 meds. As a partner with Collective, they only ship out early in the week to avoid any weekend delays. The packaging designed by Collective is amazing. My meds have come each time cold with ice packs, It is in a cool, eco friendly package with a message inside that says "Medicine for the people" That speaks a lot about their mission to provide affordable GLP-1 meds and support to everyone.

October 21, 2026
Unprompted review
Collective logo

Reply from Collective

Thank you for such a generous review! Our team puts a lot of care into building Collective, and hearing from members like you makes that work incredibly rewarding. We're still a young company with plenty of room to grow, so feedback like this means a great deal to us. We're grateful you've chosen to be part of Collective!

Rated 5 out of 5 stars

Best around

I switched over last month from Embody’s to collective and let me tell you hands down the BEST decision I have ever made!! The packaging was awesome and everything arrived cool as well as they included anti nausea meds along with my medication. I signed up and was approved and had my meds all within three days! I received my second month and absolutely no issues with this shipment either. The portal is very easy to use just wish they would allow us to log our weight loss weekly. I am absolutely so happy with wells pharmacy and the dosage of the meds. Praying they don’t start the random switching up of the additives but for now I am super thrilled. Fingers crossed I get my credit as stated when I joined but either way this is affordable for me and I am so appreciative of that!!!

October 1, 2026
Unprompted review
Collective logo

Reply from Collective

Thanks so much for sharing this. We’re really glad you made the switch, and appreciate the feedback on the portal too. Happy to have you with us!

Rated 5 out of 5 stars

What a Great experience I'm having with…

What a Great experience I'm having with Collective. The assessment process was quick. The doctor explained what my protocol would be and answered all my questions in a timely manner. My 1st month of medication arrived within 4 days of my assessment. The pricing is phenomenal and potency of medication is on point. They use Wells Pharmacy in Ocala Florida and my package arrived cold and nicely packed. They even included anti nausea medication complimentary with my order. Hands down the best decision I could of made after dealing with Embody which was a nightmare and Mochi became to expensive. Thank you Collective 🤎🤎🤎 for making it affordable for anyone choosing to live a lifestyle of health and wellness.

September 30, 2026
Unprompted review
Collective logo

Reply from Collective

This made our day. Thank you for such a thoughtful review and for trusting Collective with your care. So happy to have you here!

Rated 5 out of 5 stars

Unique Concept, so far so good

Unique concept, similar to how Costco makes most of their money off of membership versus what they sell.

They offer monthly plus the cost of membership. $59/$69 semaglutide / tirzepatide. Initial trial, after the trial, $199/year.

The customer service, packaging, and product are great so far. The tirzepatide is from Wells Pharmacy.

The packaging is all recyclable, which is a nice change from the styrofoam you normally get from telemeds, and even with that, the medicine arrived cold.

The downsides are that you don't have control of what pharmacy you choose, and that this is a new company, so it has an unknown track record.

Happy so far even with the unknowns.

August 28, 2026
Unprompted review
Collective logo

Reply from Collective

Thanks so much for the thoughtful review, Chris! Really glad the service and packaging have stood out so far, and we hear you on the pharmacy point.

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