While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
At COLMi we donʼt think affordability and quality should be mutually exclusive. We want to be cost efficient as possible without sacrificing quality. Which is why everything from our design to manufacturing process is done with a workmanʼs care and attention to detail, to ensure we release only the most premium finished products on the market.
United Kingdom
2.6
12 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor customer service- been waiting 3 weeks for a reply as to how to return for refund, numerous emails unanswered and the only phone number is a mobile that does not connect or goes unanswered- very disappointing and frustrating as want my money back but getting nowhere with Colmi as they are totally ignoring me
I ordered a colmi ring on March 28th it is now the 19th of April and I still haven’t received it. I sent an email, no one has responded. The Shop app continuously says “waiting for details”. On Shopify it said order is on its way on the 10th of April. I’m not sure if I’m being scammed because this ring is all over tik tok but I ordered it directly from colmi.com or it just takes months to get to each customer. Either way very frustrating
The app is good and comprehensive. I'm not sure how accurate it is.
Thus, like, other rings/apps is not thst accuratefor sleep. Either doesn't recognise notc all oeople wotk 9-5 , sleep 2300 to 0800 or doesn't recognise that people get up in the middle of tge night, to go to the loo 🤷♂️.
I ordered a smart ring for my husband, was a bit small. On the website it says free exchange, so I contacted the company and they agreed to a exchange. Sent me a label to return the ring, however this label was invalid, didn't even look like a real label, said Latvia post, contacted the company numerous times, kept being told it was a real label go to the post office and try. I wasn't surprised when royal mail didn't except it. By this time I had had enough and opened a dispute with the bank. I then received a message asking me again if I had had any like posting, I said no, it's not a real label, after a little google i managed to work out what they were doing wrong and finally a real/correct label was sent to me and the ring was returned.
They kept asked me to drop the dispute with the bank and they would refund me directly but by this time I didn't feel comfortable with the company.
And im so glad I didn't because they are now trying to dispute the credit back with my bank. I wasn't going to write a review initially as I felt it probably was a genuine mistake sending me the wrong label but now I can see they really aren't a company you can trust, lying and deceitful, so avoid.
Week after placing my order - I haven’t received nothing. The communication with company is poor. Not sure how long I need to wait more for my order to arrive
We had problem with ring not fitting, so contacted Cs, they were brilliant and went above and beyond to help, there communication was fabulous, we would recommend to anyone, thank you
Reply from Colmi
Hi Jon,
Thank you very much for your positive words. That's what keep us motivated for providing best customer services and take customer experience to top.
I eventually received the ring which was the wrong size. Colmi sent me a postage label which i used to return the ring. I have proof of postage but am still waiting for my £38 refund 2 weeks later. My advice is to consider other sellers before you risk shopping with this company.
Reply from Colmi
We are really sorry to hear about your experience. However, the delivery was delayed because you ordered the wrong size and emailed us with the correct size you want. To deliver the correct size to you we had to recall the previous parcel which was already half way there and fulfil the order again with your correct size.
Amazing customer service! They replied to my request almost instantly (and this was on Christmas Day!)
Such a lovely and fast working team who happily exchanged my ring for a smaller size :)
Very impressed!
Bought as a Christmas present. Company unwilling to provide exchange or refund as outwith 14 day refund policy. £40 waste of money. Do not buy from Colmi
Sleep record not accurate at all does not start recording some nights till 4am when I know I have already been asleep for 5 hours!! This is very disappointing.
Reply from Colmi
Thank you very much for your review. We are trying our best to provide best services and products. Please insure that you are wearing the ring correctly and the sensors are touching your skin. Also if you are a light sleeper then the ring may not detect that you are as sleep because your body is not deeply at rest.
Avoid this company. After waiting 2 weeks for this item to arrive, it didn’t fit. I measured exactly as instructed but it wasn’t even close. I contacted them for a refund (as I didn’t want to go through the stress of chasing up the exchange and the strong possibility it not fitting again). Colmi are now being awkward about the return, stating, if I delete my review from here they will then action it!!! I think that’s what you call black mail! They state a ‘money back guarantee’, which they actually charge you 15% of the item for! ‘Customer Satisfaction’ which they clearly don’t and a ‘14 day return’ which they are currently refusing to give me because of my review!
I’d strongly recommend shopping else where. This company doesn’t adhere to any of their promises.
Reply from Colmi
Hi dear, We are really sorry for any inconvenience this might have caused. We suggest you to directly contact us on live chat option which is available on the website. You can contact any time and get response and regarding your order we have reviewed and the item was lost by the delivery company. Your new package will be sent out shortly after verification of your package.
Hi Gemma, We respect your review and words about us but we strongly disagree with what you have stated in the review. The measurement of ring is 100% accurate and you are the only one customer in millions who said the size does not fit. Also we offered you a 100% free exchange (which is standard for all customers) that you refused to take. 100% money back guarantee applies when there's a fault from our side. We offered you free exchange for the size and you are the one who refused it so it's a issue from your side. Well we are really sorry for your bad experience and we are trying to provide the best services we can.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
