Could have been a great story
We have travelled with Colorline for years and are very happy to do so.
This review is meant to promote better service in some departments.
Last summer we left an electronic device on the boat. A cleaner returned it to lost and found. My young son was very very happy. After contacting Colorline I had to make a payment for international parcel delivery with Europe. Fair enough.
Now several months later the final conclusion is that we have not received anything, received vague updates about returns, address stickers, people being on holiday and destroyed parcels. And now when I push for clarity, I have received a simple update from Colorline saying: parcel + contents destroyed, here is our track and tracenumber, good luck with DHL (in Germany). In the internally copied email from Colorline I see a manager/teamlead state he or she does not like the service costing more time also.
Colorline has taken no responsibility and simply referred to a disclosure about accepting responsibility when paying the parcelfee.
This review could have been about the absolute great service and extra step you take as organization for a little boy that has travelled with you for years. You know, like the commercials show you. I guess at the end of the day, it's all about margins. Also at Colorline.
Too bad and a missed opportunity.