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Rated 5 out of 5 stars

Natural looking results, leaves the perfect amount of gray. Been using for years, can’t recommend more highly.

Rated 3 out of 5 stars

They says it's bespoke and hand mixed but feels this is just marketing when it's probably there's about 20 options.lots of waste plastic packaging that easy recyclable, even the cardboard box has shin... See more

Rated 2 out of 5 stars

This was my first hair and beard colour 7 months ago and I didn’t have the best experience. However they now have a permanent colour version to fully colour rather than fade greys so as they sent a... See more

Company replied

Rated 3 out of 5 stars

I really liked the colour matching and was easy to apply, my biggest issue however is i literally used about 1/4 of the bottle and had to throw it away as you cant reuse. i have a short beard/stubble... See more

Company details

  1. Hair Product Store

Written by the company

At Colorsmith, we believe that when your hair color fits like a glove, you feel like your best self every day. Get ready for a new way to color, with everything you need delivered to your door in one discreet box. Led by a team of real-life colorists at our Los Angeles Headquarters, our custom men’s hair color and beard color takes into account your unique needs to give you a natural-looking finish. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our Quiz, our licensed colorists get to know you and your color goals before crafting a completely customized shade, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color for men and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your hair dye or beard dye (our patented customization technology can adjust your color down to a ¼ of a shade) or want to learn how to get the best gray coverage, our professional colorists are here to help. In addition to our custom Color Case, we offer professional-grade hair care (like shampoos, conditioners, and stylers) and salon-inspired tools (like scalp massagers). Connect with a colorist today and start crafting your unique shade.


Contact info

2.9

Average

TrustScore 3 out of 5

320 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

My hair is brassy

June 8, 2022
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Reply from Colorsmith

Chris - Thank you for your feedback, and we will certainly pass this suggestion along! We are always looking to improve and grow. Please feel free to reach out to hello@colorsmith.co if you need any assistance in the future!

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Rated 2 out of 5 stars

I still quite a bit of grey hairs on my…

I still quite a bit of grey hairs on my side - may be it is staying as color'd for few days to week but after that it fades away

June 8, 2022
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Reply from Colorsmith

Bhumir - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been, and your color faded fast. Please contact hello@colorsmith.co for further assistance. We are always happy to help in any way we can.

Rated 4 out of 5 stars

Product is great

Product is great. Change is shipping cost is not. Company needs to develop a box where 2 boxes can be shipped at the same time for one shipping fee (or no shipping fee because it exceeds the minimum) instead of each order incurring a shipping fee that is 20% of the cost of the order. Making it so you have to buy some of their other products to avoid a shipping fee is insulting.

June 5, 2022
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Reply from Colorsmith

Aron - We’re pleased to hear that you’re enjoying your color! We truly value everything our clients say. We hope to continue helping you find hair perfection!

Rated 3 out of 5 stars
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Reply from Colorsmith

Greg - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. Please contact hello@colorsmith.co for further assistance. We are always happy to help in any way we can.

Rated 4 out of 5 stars

Good service and product

Good service and product

Price seems to be a bit higher than needed.

June 3, 2022
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Reply from Colorsmith

Mark - Thank you for your feedback and review! Colorsmith may be a bit more pricey than the boxed option, but you’ll get a lot more with Colorsmith custom color and we are happy to hear you are experiencing those benefits. We are excited to continue working with you!

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Rated 5 out of 5 stars

Excellent hair color

Excellent hair color, perfect match, gentle on hair, just totaly love it, salon quality without the price!

June 3, 2022
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Reply from Colorsmith

Dennis - Thank you for the awesome review. Everything you say is truly valued and we look forward to working with you in the future!

Rated 5 out of 5 stars

Very good product has Smith color

Very good product has Smith color. I Loved

June 3, 2022
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Reply from Colorsmith

Victor - Thank you so much for sharing your happiness with us. We're thrilled to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future.

Rated 4 out of 5 stars

The color was fantastic

The color was fantastic, unfortunately my scalp did not react well to it , this is happened to me before with other liquid colors, seems cream colors work better on me

June 3, 2022
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Reply from Colorsmith

Gregory - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. Please contact hello@colorsmith.co for further assistance. We are always happy to help in any way we can.

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Rated 4 out of 5 stars

I love the colour but need to time it better

I love the colour but I struggle to find the best time to do the colour and get my hair cut. I also feel like my hair is totally grey on the sides and back now and as the dye fades it looks a bit yellow on top. Didn't see much difference with the tintes shampoo. Overall, I'm happy but need to find better timing

June 3, 2022
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Reply from Colorsmith

Ross - We’re pleased to hear that you’re enjoying your Colorsmith experience! We truly value your feedback and look forward to hearing from you again in the future.

Rated 3 out of 5 stars

Overall the product works well

Overall the product works well. My hair is completely silver and grows pretty fast so hiding the gray can be challenging.

June 3, 2022
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Reply from Colorsmith

Ruben - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!

Rated 5 out of 5 stars

I found the solution to my hair color…

I found the solution to my hair color with you and feel grateful. I feel like I have my private color magician

June 3, 2022
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Reply from Colorsmith

Edward - Thank you so much for sharing your happiness with us. We're thrilled to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future.

Rated 5 out of 5 stars
Colorsmith logo

Reply from Colorsmith

John - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to hello@colorsmith.co if you need any assistance in the future!

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Rated 4 out of 5 stars

I like that there is no unpleasant odor…

I like that there is no unpleasant odor after treating my hair. Also, the custom color consultation is excellent.

June 2, 2022
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Reply from Colorsmith

Leo - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to hello@colorsmith.co if you need any assistance in the future!

Rated 5 out of 5 stars

Natural Color…

Colorsmith formula perfectly met my objectives. Subtly blends grey into the brown. Very natural. Simple to use. Great Product.

June 2, 2022
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Reply from Colorsmith

Robert - We’re pleased to hear that you’re enjoying your color! We truly value everything our clients say. We hope to continue helping you find hair perfection!

Rated 5 out of 5 stars

Always a great product

Always a great product. The one time I had an issue, (shipping damage), eSalon took care of it right away! Thank you.

June 2, 2022
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Reply from Colorsmith

Gordon - Thank you for the awesome review. Everything you say is truly valued and we look forward to working with you in the future!

Rated 2 out of 5 stars

The coloring doesn’t last a day

The coloring doesn’t last a day. I leave it on for 30-45mins and the original color in my hair still shows

June 2, 2022
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Reply from Colorsmith

Abraham - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. Please contact hello@colorsmith.co for further assistance. We are always happy to help in any way we can.

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Rated 3 out of 5 stars

Color doesn't hold any better than…

Color doesn't hold any better than those available over the counter for less cost. It's just as easy to use a subscribe and save on Amazon Prime for same day or one day shipping or go to my local store within walking distance and not pay any shipping fees. Don't get me wrong, the product is decent just not worth the cost. They contacted me in the beginning of my original plan and did replace the order with no charges to make a change to the color. They are a good company that stands by their product and the product ships with nice small items that you won't find in store such as strong gloves, skin color protectant and color stain remover. However based on the short amount of time that the color lasts doesn't justify the new shipping costs.

June 2, 2022
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Reply from Colorsmith

Scott - Thank you for your feedback and review! Colorsmith may be a bit more pricey than the boxed option, but you’ll get a lot more with Colorsmith custom color and we are happy to hear you are experiencing those benefits. We are excited to continue working with you!

Rated 5 out of 5 stars

The best!

I really like your product. It’s the best!

June 2, 2022
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Reply from Colorsmith

Bill - We’re pleased to hear that you’re enjoying your Colorsmith experience! We truly value your feedback and look forward to hearing from you again in the future.

Rated 5 out of 5 stars

I am very happy with the new men's hair…

I am very happy with the new men's hair color program. What I would really like to see is a kit for moustache coloring @ 1-2 weeks that has two easy mix smaller volume components (e.g. two foil packets) and is a little stronger than the hair color. I try to save extra hair unmixed color for frequent moustache touch-ups, but this is not always successful.

June 2, 2022
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Reply from Colorsmith

Alan - Thank you for your feedback, and we will certainly pass this suggestion along! We are always looking to improve and grow. Please feel free to reach out to hello@colorsmith.co if you need any assistance in the future!

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