While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Natural looking results, leaves the perfect amount of gray. Been using for years, can’t recommend more highly.

Rated 3 out of 5 stars

They says it's bespoke and hand mixed but feels this is just marketing when it's probably there's about 20 options.lots of waste plastic packaging that easy recyclable, even the cardboard box has shin... See more

Rated 2 out of 5 stars

This was my first hair and beard colour 7 months ago and I didn’t have the best experience. However they now have a permanent colour version to fully colour rather than fade greys so as they sent a... See more

Company replied

Rated 3 out of 5 stars

I really liked the colour matching and was easy to apply, my biggest issue however is i literally used about 1/4 of the bottle and had to throw it away as you cant reuse. i have a short beard/stubble... See more

Company details

  1. Hair Product Store

Written by the company

At Colorsmith, we believe that when your hair color fits like a glove, you feel like your best self every day. Get ready for a new way to color, with everything you need delivered to your door in one discreet box. Led by a team of real-life colorists at our Los Angeles Headquarters, our custom men’s hair color and beard color takes into account your unique needs to give you a natural-looking finish. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our Quiz, our licensed colorists get to know you and your color goals before crafting a completely customized shade, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color for men and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your hair dye or beard dye (our patented customization technology can adjust your color down to a ¼ of a shade) or want to learn how to get the best gray coverage, our professional colorists are here to help. In addition to our custom Color Case, we offer professional-grade hair care (like shampoos, conditioners, and stylers) and salon-inspired tools (like scalp massagers). Connect with a colorist today and start crafting your unique shade.


Contact info

2.9

Average

TrustScore 3 out of 5

320 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

From Salons to a better result with DIY Colorsmith

I used to get my hair coloured in a salon. My Uncles all went grey in their early 30s. The salon experience was nice but costly and they often coloured my hair way too dark. So it looked coloured which defeats the purpose.

Then I found Colorsmith. And I'm glad I did. Not only is it a more cost-effective option, the colour is great.

I've had two to three different colour formulations, to get the blend just right. And now, I'm over the moon and am looking younger, which is sadly quite important in the ageist world we live in.

I also get Colorsmith's shampoo and conditioner. I used Head and Shoulders for over a decade as I had a dandruff problem. But I've had no dandruff since using Colorsmith's hair care products.

Needless to say, I'm a very happy convert. I'm also surprised at the low average rating here. It feels like people need to take personal responsibility for A) the colour mix they choose and B) how they apply it. Give your colourist really helpful info and photos and follow the instructions. It couldn't be easier.

Oh and the customer service is excellent.

November 1, 2023
Unprompted review
Colorsmith logo

Reply from Colorsmith

WRT - Thank you so much for your feedback, we are over the moon to read your review and that you are loving your experience with us! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
We truly appreciate you sharing!

Rated 1 out of 5 stars

I canceled all orders

October 26, 2023
Colorsmith logo

Reply from Colorsmith

Steven - Thank you for your feedback. 

We are so incredibly sorry to hear that your experience was not all it should have been. Please contact hello@colorsmith.co for further assistance. 

We are always happy to help in any way we can.

Rated 5 out of 5 stars

You guys reformulated my color at my…

You guys reformulated my color at my request and nailed it. 👌

October 20, 2023
Colorsmith logo

Reply from Colorsmith

Dave - Thank you for your feedback! 

Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. 

Please feel free to reach out to hello@colorsmith.co if you need any assistance in the future!

Rated 1 out of 5 stars

Oh my god not easy to get rid of them

Oh my god. You don´t easily get rid of them. It´s almost impossible to delete profile and Subscription.

Also it´s not clearly mentioned, that this is a subscription based purchase.

You better take you hands off this page.

October 22, 2023
Unprompted review
Colorsmith logo

Reply from Colorsmith

Martin - Thank you for your feedback, and we will certainly pass this suggestion along! We are always looking to improve and grow. 

Please feel free to reach out to hello@colorsmith.co if you need any assistance in the future!

Advertisement
Rated 3 out of 5 stars

Too expensive per use for people with short hair.

The hair product is good, but it's problematic as I only really need about a quarter of what they're sending each time I treat my hair. I have short hair - both on my head and on my beard - so I just need a little bit of the mix. But they only have one size that you have to mix together. So I end up having a ton of extra stuff afterwards. The second time I used it, I had to get my own mixing container and then try to measure off a quarter of each vial to use it in the proper amount.

So - in sum, the color is good, but It's not good for people with short hair.

September 19, 2023
Colorsmith logo

Reply from Colorsmith

Javier - Thank you for your feedback, and we will certainly pass this suggestion along! We are always looking to improve and grow. 

Please feel free to reach out to hello@colorsmith.co if you need any assistance in the future!

Rated 1 out of 5 stars

AVOID!!!

AVOID!!!

Unfortunately, the dye did not cover my gray hair.

Lack of customer service. Nobody reply to emails.

October 7, 2023
Unprompted review
Colorsmith logo

Reply from Colorsmith

Dave - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We'd love to adjust your formulation for increased gray coverage and our team is always happy to help. Please contact hello@colorsmith.co for further assistance.

Advertisement
Rated 3 out of 5 stars

cost to much

it was not bad but I can get the same results using just for men hair color at a less expensive price.

September 18, 2023
Colorsmith logo

Reply from Colorsmith

Hi, thanks for sharing your experience. We totally understand that our pricing can seem a little high. That’s because so much comes with your order! Like salon-quality color, created according your needs and goals, access to a personal colorist, the hand packing of each individual bottle that’s shipped to your door, and all the accessories that come inside your kit so you can color like a pro. The best way to get a bang for your buck is to sign up for a Color Plan so you can get 20% off your order, every order.

Rated 1 out of 5 stars

I really had a very bad experience with…

I really had a very bad experience with this company the product don’t work at all and ask for a refund, I had three orders the first one I did and the other two that came because of the subscription. Find it difficult to cancel the subscription. Finally I did but feel being scam so as for a refund had one payment but they don’t want to refund me the rest. So plz don’t waste your money on this product it doesn’t work at all.

Plz be careful ❗️ please 🙏

June 28, 2023
Unprompted review
Colorsmith logo

Reply from Colorsmith

Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been, and we apologise for any confusion with our Color Plan. We'd love to adjust your formulation so it's just right; if you ever wish to give us another try, don't hesitate to contact us at hello@colorsmith.co; we are always happy to help in any way we can.

Rated 5 out of 5 stars

It's easy and consistent.

September 1, 2023
Colorsmith logo

Reply from Colorsmith

Mark - Thank you for sharing your experience, we’re pleased to hear that you’re enjoying your color, and we hope to continue helping you find hair perfection!

Rated 2 out of 5 stars

The color on my beard only lasts for…

The color on my beard only lasts for about 3 or 4 days tops. Once the color is mixed inside the container and you want to use it for another time, the color no longer sticks to beard, it is useless.

August 25, 2023
Colorsmith logo

Reply from Colorsmith

Hi, we are so sorry that your color is not lasting and we'd love to adjust your formulation for long-lasting results. Please, contact our colorists hello@colorsmith.co for further assistance. We also would like to inform you that we do not recommend splitting or saving any of your leftover hair color and developer for later applications. Every Color Case is custom-formulated for one application and we can’t guarantee the color results after the initial, intended application.

Advertisement
Rated 1 out of 5 stars

One big hoax

One big hoax - Stay away!

They take your credit card details and start charging. You cannot get out of it. Stay away

September 7, 2023
Unprompted review
Colorsmith logo

Reply from Colorsmith

Hi, thanks for your comment. We apologise for any confusion with our Plan. We'd like to inform you that, if you have placed your first order through a promotional offer, you have also enrolled in our Plan, which is completely flexible, gives you the 20% off and it can be cancelled at any time. Of course, you also have the option to place single orders, if you prefer! If you need further assistance regarding your account, please contact hello@colorsmith.co and our team will be happy to help you.

Rated 2 out of 5 stars
Colorsmith logo

Reply from Colorsmith

Hi, apologies for our delayed reply. We also apologise for the confusion with our Plan: if you have placed your order through a promotional price, you have also enrolled on our Plan. The advantage of our hair color plan is that do you receive 20% off of every order, and it's completely flexible and you can set it up according to your needs. Of course, you also have the option to place single orders.
If you need more information about our subscription or if you need any help, don't hesitate to contact us at hello@colorsmith.co. We are always happy to help in any way we can!

Rated 1 out of 5 stars

Never received item

Never received item. Ignored all my messages. Having to go through bank to get refund. Stay away

August 9, 2023
Unprompted review
Colorsmith logo

Reply from Colorsmith

Hi, we apologised for our delayed reply, and we are so sorry you haven't received your order, nor a reply from our team. If you still need assistance, please contact us at hello@colorsmith.co and we'll be more than happy to help you!

Rated 2 out of 5 stars

Time and effort

A few things. Time is one. 30 minutes is a long time. And the color kind of faded after few days. And the struggle to dye the hair. The effort you have to put in. It is definitely not worth it. So I cancelled the subscription.

December 26, 2022
Advertisement
Rated 5 out of 5 stars

Great company and good products

I enjoyed working with everyone. The product delivered what it promised. After some use, I have decided to no longer color my hair and have stopped using the product. This decision had nothing to do with my good expeirnece...my spouse prefers my hair its natural color...happy spouse, happy life...best to all!

June 13, 2023
Rated 1 out of 5 stars

I am writing to express my…

I am writing to express my disappointment and concern regarding my recent experience with your ColorSmith Hair Coloring product. Unfortunately, after using your product, I have noticed a significant amount of hair loss, which has deeply affected me.

As someone who values their hair and takes great care of it, I trusted your brand and believed in the quality of your products. However, the hair loss I experienced after using your hair coloring product has been distressing, to say the least.

I write to you today not only to express my dissatisfaction but also to urge you to investigate this matter further. It is crucial to identify any potential issues with the product to prevent similar experiences for other customers. I believe in the importance of open communication and hope that you take my concerns seriously.

I kindly request that you initiate a thorough investigation into the safety and effectiveness of your ColorSmith Hair Coloring product.

June 15, 2023
Rated 1 out of 5 stars

These people are scammers...for some…

These people are scammers...for some reason the moment you purchase the first product you are automatically enrolled in their subscription....I made a one time purchase of 8 dollar product the next thing I know the shipped me another product and charged me 31.42 dollars..... when I spoke to them about a refund they were telling me about me enrolling in their subscription....when I asked for a refund they were telling me another story about me mailing the package.....I live in CT and they are located in California shipping alone would have cost me almost 40 dollars so I called my bank and put in fraud claim and got my money back.....these people are scammers stay away from them

June 20, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look