I really dislike that I can not speak with a customer service agent, however, ColourTree is very responsive over email. I usually hear back within a couple of minutes. I had to create a purchase a f... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a free sample of the Super Ring Shade Sail from ColortTree. It arrived in a reasonable amount of time and the company kept me aware of the tracking info. Once received, the sample seems to b... See more
The ordering experience was easy. However, it would have nice to know what was included in the pole kit. I received the order quickly. One pole kit was missing, however. When I contacted Customer Supp... See more
Quick response and resolution to issue with shade under warranty. These shades are made of quality fabric in which we've had for years. Thank you for offering the consumer an affordable, custom made a... See more
Company details
- #6 of 14 best companies in Garden Furniture Shop
Written by the company
Turn Your Backyard Patio Into An Oasis Of Comfort And Relaxation. Widest Variety of Sun Shade Sail Colors & Sizes. Lowest Prices Guaranteed. Free Shipping. Special, Custom Sizes. Lowest Price Guarantee. Made In USA. Free Shipping. Styles: Standard, Waterproof.
Contact info
515 Yorbita Rd, 91744, La Puente, United States
- 6265408389
- colourtreeusa@gmail.com
- colourtreeusa.com
4.3
Excellent
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super generous giving extra freebies!
November 29, 2023
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Very Helpful
Colourtree customer service department gave me outstanding help and service on their warranty fulfillment. I absolutely recommend this business. Thankyou!!
November 30, 2023
Happy I received a replacement shade…
Happy I received a replacement shade sail after mine had a tear in it.
Thank You!
November 28, 2023
ColourTree is an amazing company
ColourTree is an amazing company. Customer service is 10 out of 10. I had a great experience working with them and the product is top notch!
November 28, 2023
Your customer support is outstanding
Your customer support is outstanding. However, it took three attempts for me to receive your standard 6x10 screen. The first 2 where all in access of 10'2" one was 10 7". But we finally got it right and they fit great.
November 27, 2023
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Elanor was very caring and considerste
Elanor was very caring and considerste. She new my plight.
Thank you, Elanor!
December 2, 2023
Outstanding Customer Service
The customer service was amazing! We had an issue with our sun sail & they replaced!
November 28, 2023
ColourTree's customer service is above and beyond the call of duty!
ColourTree's customer service is over-the-top, above and beyond the call of duty, and just generally fantastic!
November 12, 2023
Customer service has been fantastic
Customer service has been fantastic from ColourTree. They corrected a mismade sail and have stood by their warranty when a sail ripped. I am very happy I chose this company for our shade sails!
October 31, 2023
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I had a shade ripped to Pcs.I had the…
I had a shade ripped to Pcs.I had the order number and they sent me a new shade under warranty they were good to me
November 9, 2023
Faux ivy roll is very durable even in…
Faux ivy roll is very durable even in the extreme temperatures of central Texas.
November 8, 2023
Good Customer Service
October 31, 2023
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Great customer svc
Had warranty issue with our shade sail. Reached out to customer svc via email and they quickly remedied the situation and shipped out a replacement. Five stars for customer service.
October 26, 2023
You get what you paid for & more!
This company is awesome! They stand by their products and honor their warranty. They may be a bit more than others but totally worth it. Well made and strong. Truly worth every penny!!
Highly Recommend
October 27, 2023
Great inventory and price.
The Sun shades come in so many size options that cover any possible configuration. They are well built and should last several years in the California sun. The website was easy to navigate making a selection seamless.
September 27, 2023
Ridiculous delivery time 2 weeks still nothing
Ordered over two weeks ago no product!
October 7, 2023
Unprompted review
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Was wrong shape
Was wrong shape. Ordered a right angled triangle and they shipped something else.
September 26, 2023
They do stand behind their product
I had an issue with a product I ordered a year ago. I sent pictures of the deterioration and colourtree sent me a new replacement.
September 1, 2023
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