I ordered the patchwork lined coat. In the add jacket looked amazing. When package finally came I was extremely disappointed. It’s almost comical on what I received. I will explain, this is not a patc... See more
Company replied
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I ordered items the day after Thanksgiving with the hopes that it would arrive by Christmas. To date, there has been no communication on shipping or whether the order has been delayed. I also am not... See more
Company replied
The product is poorly constructed. The material feels like cheap towels. The images are not 3D. What is supposed to be stitching is actually iron on patches. There is no contact phone number. They als... See more
Company replied
I ordered the Jesus Denim hoodie. It looked so good on facebook. I thought it was patches of real denim. When I finally got it it was no where near that. It was some type of polyester fabric and nothi... See more
Company replied
Company details
Written by the company
Black & Bold丨Design deliver culture and comfort. Fashion inspired by heritage, made for today’s trendsetters. Every item in our store reflects confidence, strength, and culture. Whether it’s everyday fits or standout pieces, we’ve got you covered.
Contact info
Hong Kong
- support@comehe.com
- comehe.com
2.8
Average
26 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I placed a order on 12/15/2025 and when…
I placed a order on 12/15/2025 and when I seen they weren’t going to ship until way after Christmas I requested cancellation also after doing some research and hoping that it seems like legit company… could not find any info on them and also my daughter who is pretty smart said the lock on the website was non existent meaning it doesn’t look like a legit company,.., the website offered a bogus tracking and after messing around with it for a bit the status was for shipping showed it was flying in the air for days and then I went on the page messing around and pressed something and out nowhere when it was first in the air now says delivered…. Can’t recover where original area said it was still on the way…. This is definitely one of those make sure to do your research before purchasing sites smh
January 2, 2026
Unprompted review
Reply from Comehe
Dear customer,
We are truly sorry to hear about the issues with your order and your concerns about our company's legitimacy.
Firstly, we want to clarify that our tracking information is accurate and valid. If you encounter issues tracking your order, we are happy to assist and provide necessary clarification.
Regarding the change in your order status. We suggest checking if you accidentally clicked the "Confirm Delivery" button on our website. This action changes the status from "in transit" to "delivered," and unfortunately, the status cannot be reverted afterward.
However, you can still access detailed tracking information via the email we sent you.
We deeply regret any inconvenience caused and appreciate your patience as we resolve this matter. If you have further questions or need additional assistance, please contact us.
Best regards,
Comehe complaint team
complaint@comehe.com
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I ordered items the day after…
I ordered items the day after Thanksgiving with the hopes that it would arrive by Christmas. To date, there has been no communication on shipping or whether the order has been delayed. I also am not able to locate a customer service number to get this matter resolved. Poor communication on behalf of the organization. How do I go about checking the status of my order or requesting a refund?
November 28, 2025
Unprompted review
Reply from Comehe
Dear Diona,
We sincerely apologize for the lack of communication regarding your order status and the inconvenience caused by not being able to locate a customer service phone number.
We have verified our records and can confirm that you have three orders, all successfully placed on December 4. We recommend checking your payment records to verify the exact order dates.
Additionally, we can confirm that all three orders were shipped in mid-December. At the time of shipment, automated emails containing tracking information were sent to the email address you provided during checkout. We kindly ask that you check your spam or junk folder, as these notifications may sometimes be filtered incorrectly by email providers.
Regarding customer service, we primarily assist customers via email, which is listed at the bottom of our website. Many of our customers have successfully resolved their inquiries and issues through this channel.
If you are unable to locate the shipping confirmation emails or need further assistance with checking your order status or requesting a refund, please do not hesitate to contact us at the email address below.
Thank you for your patience and understanding. We appreciate your feedback and are committed to improving our communication processes to keep customers better informed in the future.
Best regards,
Comehe complaint team
complaint@comehe.com
Order Confirmation
To Whom It May Concern,
I am writing to formally complain about the handling of my recent order, order number [CO00009832], placed on[12-15-2025].
At the time of purchase, the order confirmation stated that the item would ship ASAP. I placed this order specifically with the expectation that it would arrive by Christmas. As of today, I have received no shipping information, and despite contacting customer support previously, I have not received any response.
While I understand that the holiday season can cause delays, the complete lack of communication is unacceptable. A basic status update or response to customer inquiries is a reasonable expectation, especially for time-sensitive orders.
Please provide an immediate update on the status of my order, including whether it has shipped and, if not, when it will ship. If the order cannot be fulfilled within a reasonable timeframe, I expect to be informed of my options, including cancellation and a full refund.
I look forward to your prompt response and resolution of this matter.
Sincerely,
Tiffany Jackson
December 15, 2025
Unprompted review
Reply from Comehe
Dear Tiffany,
We sincerely apologize for the delivery delay and lack of status communication.
Shipping and Delivery Time
Our shipping policies are outlined on our website under the “Shipping Policy” section. This information is available for customers to review before placing an order and can serve as a reference for estimated delivery timelines. Once an order is shipped, customers will receive an email with tracking information.
Regarding the Lack of Response
We have conducted a thorough search using the email address associated with your order and found no record of your previous contact. It is possible that there may have been an error in the email address used when reaching out to us, which could have led to the lack of communication. We highly recommend double-checking the customer service email address and ensuring it is correct.
Order Status Update
Our customer complaint team has sent you an email regarding this matter. Please check your inbox and reply to that email so we can better understand how to handle your order and provide you with the necessary updates and solutions.
Thank you for your patience and understanding. We are committed to resolving this issue promptly.
Best regards,
Comehe complaint team
complaint@comehe.com
It's takes over a month to get your…
It's takes over a month to get your items and what they sent me is no where near what i ordered. They have pictures of good quality clothing and send you a$10 item. I tried to get a refund because they had not shipped my item in over 30 days and 2 days later they shipped it and told me cant refund because it was already shipped. It's trash
December 16, 2025
Unprompted review
Reply from Comehe
Dear Lemuel,
We sincerely apologize for the frustration and disappointment caused by your order—including delayed shipping and the item failing to match its advertised quality and description.
We take your concerns seriously and have emailed you to work toward a satisfactory resolution. Please check your inbox for our message. We would appreciate it if you could reply to our email at your earliest convenience to let us know how you would like to proceed.
We are committed to improving our service to ensure customer satisfaction. Thank you for your patience as we resolve this matter for you.
Best regards,
Comehe complaint team
complaint@comehe.com
Placed an order for Christmas
Placed an order for Christmas. Have yet to receive confirmation or shipping status although payment was received. Very disappointed. Wanted to support our business
December 1, 2025
Unprompted review
Reply from Comehe
Hi Libbie,
We are truly sorry to hear about the delay in receiving your order confirmation and shipping status updates.
We have reviewed your order and can confirm that your payment was successfully processed. We have reached out to you via email to provide the latest updates on your order status. Please check your inbox (and spam folder if necessary) to ensure you have received this important information.
We understand your disappointment and want to assure you that we are doing everything possible to expedite the delivery of your order.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Comehe complaint team
complaint@comehe.com
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