Comfofeet Reviews 1,041

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick assistance with order issues, especially regarding sizing, and commend the company for going above and beyond to ensure satisfaction. The quality of the products, particularly the shoes, is also frequently described as good, with many finding them comfortable and stylish. However, some customers also noted issues with product sizing, finding that the shoes ran large or were narrower than expected. A few other people also felt that the product quality was not always consistent, with some items appearing cheaply made or having issues like frayed strings.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, praising the shoes for... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the accommodating, helpful, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Order

People report ambiguous experiences with their orders. Many customers praise the easy ordering process and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the shoes for being well-made,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the shoes but the elastic shoe strings are too short. This makes them difficult to tie for me and pulling to gain length makes a predictable breaking or snapping of them. I am unlikely to reo... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 pairs and I originally ordered the wrong size. I ordered in US sizes but the EU sizes are slightly different. I was afraid I’d be stuck with them or get a very expensive international retu... See more

Company replied

Rated 5 out of 5 stars

I've learned that ordering personal items like clothing or...let's say shoes on-line can be problematic. My order from COMFOFEET arrived and the shoes were WAY too big. Nobody's fault but it truns out... See more

Company replied

Rated 4 out of 5 stars

Nina,has been on top of my issue. I was very unhappy with my last shipment and worried if I could ever get satisfaction. But she has eased my mind in offering to help. She continues to work with me t... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Ordered the wrong size by accident

Ordered the wrong size by accident, but Nina at comfofeet has been super to deal with. Always answers emails promptly and makes the experience a lot less stressful. Thanks Nina!

May 7, 2026
Unprompted review
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Reply from Comfofeet

Thanks for sharing your experience! Mistakes happen, so we’re happy Nina could help sort everything out quickly for you. We’ll be sure to pass along your lovely feedback to her! :)

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Rated 4 out of 5 stars

as of now, size is to large

as of now, not sure about the shoes as the sizing runs large, Nina has been very helpful in my attempts to exchange them for a smaller size, we have been going back and forth and before I can make an exchange, I was asked to write a review

April 30, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your feedback!
We’re really glad to hear that Nina was able to make the exchange process simple and smooth for you ☺️

Rated 5 out of 5 stars

Nina has been the best customer service…

Nina has been the best customer service person. We have communicated great with the back and forth, and the shoes are amazing. Thank you, Nina for all your help. You're the best.

May 5, 2026
Unprompted review
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Reply from Comfofeet

Thank you for the feedback!
We're so pleased Nina could assist you promptly and make the process easier. We appreciate your support! :)

Rated 5 out of 5 stars

I had a great experience shopping for…

I had a great experience shopping for shoes here! The selection was excellent, and the customer service truly stood out. Nina was especially helpful throughout the entire process — she was friendly, patient, and knowledgeable when helping me find the perfect pair. She went above and beyond to make sure I was comfortable and satisfied with my purchase. It’s rare to find such outstanding customer service these days. I’ll definitely be ordering more.

May 7, 2026
Unprompted review
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Reply from Comfofeet

Thank you for the feedback!
We're so pleased that Nina assists you promptly and make the process easier. Nina works hard to ensure that we meet your expectations. We appreciate your support! :)☺️

Rated 5 out of 5 stars

The shoes feel really good

The shoes feel really good. I can tell the difference in my foot pain. I would prefer the shoes be USA made for maybe faster delivery but satisfied so far. Thanks.

May 7, 2026
Unprompted review
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Reply from Comfofeet

Thank you for sharing your experience! We’re thrilled to hear our shoes have made such a difference for you. Comfort is what we’re all about! 😊

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Rated 5 out of 5 stars

I delt with Katherine who made great effort

I delt with Katherine who made an exchange that I thought would take more time. She gave me the necessary information and processed the exchange in record time. I look forward to dealing with her again with an order.

May 5, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear Katherine has been so responsive and helpful throughout the exchange process. Thank you for your support!

Rated 5 out of 5 stars

Awesome Customer Service

Awesome Customer Service

May 7, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your kind words!
We’re happy to hear you had an awesome experience with our customer service. We truly appreciate your support!

Rated 5 out of 5 stars

The level of Customer Service from the Team was superior.

The level of Customer Service from Lorna was Outstanding! Good follow up, and I will be sure to stop in again to buy.

May 4, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your kind words!
We’re happy to hear you had an awesome experience with our customer service. We truly appreciate your support!

Rated 5 out of 5 stars

Nina provided great customer service…

Nina provided great customer service for me in helping me exchange a pair of shoes. She was attentive, courteous and acted quickly to resolve my issue. Look forward to ordering more shoes in the future. I’m now a customer for life. Great comfortable shoes as well!

May 7, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your amazing feedback!
We’re delighted to hear Nina provided attentive and courteous service and was able to quickly help with your exchange. It’s wonderful to know you’re enjoying the comfort of the shoes as well. :)

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Rated 5 out of 5 stars

I received excellent service from Lorna…

I received excellent service from Lorna when I wanted to exchange my order. She was quick and responsive. Really helpful as well.

May 7, 2026
Unprompted review
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Reply from Comfofeet

Thank you for the feedback!
We're so pleased that Lorna assists you promptly and make the process easier. We appreciate your support! :)☺️

Rated 5 out of 5 stars

MISS NINA

MISS NINA

VERY CONCERNED AND PROFESSIONAL REP.
SHE IS A VERY GOOD REPRESENTATIVE, I LOVE
TO EMPLOY HER. THANKS GEORGE WILLCX

May 7, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for the feedback!
We're so pleased that Nina assists you smoothly and make the process easier. We appreciate your support! :)☺️

Rated 5 out of 5 stars

Great Customer Service by Loma

I appreciate Loma staying in contact with me and walking me through the process from beginning to end. Great customer service and I will continue to shop here.

May 7, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for the feedback!
We're so pleased that Lorna assists you smoothly and make your experience easier. We appreciate your support! :)☺️

Rated 5 out of 5 stars

Lorna did a great job

I ordered 2 pair of shoes which were great but unfortunetaly they were the wrong size. I contacted customer service and got a very quick ressponse from Lorna who did a fantastic job in resolving the issue. She has been in continual contact and I appreciated her genuine concern and going above and beyond in taking care of the concern.

May 4, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your feedback!
We’re sorry the original size wasn’t quite right, but we’re really pleased to hear that Lorna assisted you well and processing went smoothly. We appreciate your patience and support! ☺️

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Rated 5 out of 5 stars

Nina was great to work with when I had…

Nina was great to work with when I had a question about shoe sizing and even a replacement.

May 5, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for the feedback!
We're so pleased that Nina assists you promptly and make the process easier. We appreciate your support! :)☺️

Rated 5 out of 5 stars

I selected my usual size for my initial…

I selected my usual size for my initial order and found that they run large. Thankfully Nina responded and was willing to send me new pairs after advising me how to better select my size. I have rarely dealt with a company so easy to deal with an issue like this. Now I hope I have chosen my size correctly as I am looking forward to these comfy shoes. Thank you Nina!

May 7, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for the feedback!
We're so pleased that Nina assists you promptly and make the process easier. We appreciate your support! :)☺️

Rated 5 out of 5 stars

I need help with sizing

I need help with sizing. Lorna did a great job helping me select the correct size and width. Very pleasant to work with her.

May 7, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your feedback!
We’re glad to hear Lorna was able to help you find the right size and width, and that you had a pleasant experience working with her.

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Rated 5 out of 5 stars

Great customer service!

I ordered shoes and unfortunately ordered the wrong size. The representative-Katherine was very quick to respond and was able to rectify the problem right away.
I Love these shoes and get lots of compliments on them!

May 4, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your kind words!
We’re glad our service met your expectations. Your support means a lot! :)

Rated 5 out of 5 stars

These shoes are truly amazing

These shoes are truly amazing. For 30 years I've struggled with my feet. Neuropophy diabetes and severe facitious . I put these shoes on thinking here's another waste of money but no they are amazing I can actually go for a walk. They are supportive and comfortable. Ruth from Customer service was amazing too... very pleased.

May 1, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for sharing your experience with us!
We’re truly happy to hear the shoes are providing you with the support and comfort you need, especially after such a long struggle with your feet. It means a lot to know they’re helping you get out for walks again. We’re also glad Ruth was able to assist you so well :)

Rated 5 out of 5 stars

I had a problem with my size but Ruth…

I had a problem with my size but Ruth is sending me the correct size. I love the appearance of the shoes and can’t wait to go for a walk in them. Comfort feet is the real deal.

May 1, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience with our customer support and that you’re enjoying the comfort of your shoes. We truly appreciate your support ☺️

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