Comfofeet Reviews 1,041

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick assistance with order issues, especially regarding sizing, and commend the company for going above and beyond to ensure satisfaction. The quality of the products, particularly the shoes, is also frequently described as good, with many finding them comfortable and stylish. However, some customers also noted issues with product sizing, finding that the shoes ran large or were narrower than expected. A few other people also felt that the product quality was not always consistent, with some items appearing cheaply made or having issues like frayed strings.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, praising the shoes for... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the accommodating, helpful, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Order

People report ambiguous experiences with their orders. Many customers praise the easy ordering process and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the shoes for being well-made,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the shoes but the elastic shoe strings are too short. This makes them difficult to tie for me and pulling to gain length makes a predictable breaking or snapping of them. I am unlikely to reo... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 pairs and I originally ordered the wrong size. I ordered in US sizes but the EU sizes are slightly different. I was afraid I’d be stuck with them or get a very expensive international retu... See more

Company replied

Rated 5 out of 5 stars

I've learned that ordering personal items like clothing or...let's say shoes on-line can be problematic. My order from COMFOFEET arrived and the shoes were WAY too big. Nobody's fault but it truns out... See more

Company replied

Rated 4 out of 5 stars

Nina,has been on top of my issue. I was very unhappy with my last shipment and worried if I could ever get satisfaction. But she has eased my mind in offering to help. She continues to work with me t... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Lorna was so easy to work with for a…

Lorna was so easy to work with for a minor sizing issue and it was resolved very quickly. Great staff and great shoes

May 4, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your kind feedback!
We’re delighted to hear Lorna was easy to work with and able to resolve the sizing issue quickly for you. It’s also wonderful to know you’re happy with the shoes.
We truly appreciate your support! :)

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Rated 5 out of 5 stars

Fantastic customer service by Katherine.

Fantastic customer service. I order the wrong size and Comfofeet and of course Katherine provided great customer service. I will be recommending them to my friends.
Bill O.

May 4, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear Katherine has been so responsive and helpful throughout the process. Thank you for your support!

Rated 5 out of 5 stars

Wrong size shoes,…

I ordered two pairs of shoes and they sent size 8 instead of 10 and Lorna helped me right away to resolve my issue with without any hassle, thank you Lorna!

May 1, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear Lorna has been so responsive and helpful throughout the process. Thank you for your support!

Rated 5 out of 5 stars

Love the shoes and Lorna did an…

Love the shoes and Lorna did an exceptional job in helping me to get the correct size.

May 4, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your wonderful feedback!
We’re so glad to hear you love the shoes and that Lorna was able to help you get the correct size.

Rated 5 out of 5 stars

Lorna was outstanding while handling my…

Lorna was outstanding while handling my issue of wrong sized shoes. I had received two pair of size 8 shoes and I wear an 11. Lorna quickly and efficiently guided me through the process of an exchange. I am very satisfied!!!

May 1, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear that Lorna has been so responsive and helpful throughout the exchange process. Thank you for your support!

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Rated 5 out of 5 stars

Excellent service and customer care

Lorna has been the best customer care person i have encountered. My shoes were feeling loose after just 5 days. Lorna offered to replace from size 44 to size 43. So considerate. Can not thank enough

May 3, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear that Lorna has been so responsive and helpful throughout the exchange process. Thank you for your support!

Rated 5 out of 5 stars

Great customer service

When I placed my order for two pair of shoes I thought I ordered in US size. When I received them, they were too large. I contacted ComfoFeet and was extremely pleased with Ruth, their customer service rep. She has been a pleasure to irk with to get the right size and and the correct style of shoes I originally wanted. Hats off to Ruth. Thank you for your patience!

May 2, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your feedback!
We’re sorry the original size wasn’t quite right, but we’re really pleased to hear that Ruth assisted you well and processing went smoothly. We appreciate your patience and support! ☺️

Rated 5 out of 5 stars

Got the wrong size Ruth got it taken…

Got the wrong size Ruth got it taken care of right away. New size on the way. These shoes ran a little big for me. Very comfy 😀

May 2, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your feedback!
We’re sorry the original size wasn’t quite right, but we’re really pleased to hear that Ruth assisted you well and processing went smoothly. We appreciate your patience and support! ☺️

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Rated 5 out of 5 stars

Lorna help is appreciated with my…

Lorna help is appreciated with my exchange 😀

May 1, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear Lorna has been so responsive and helpful throughout the exchange process. Thank you for your support!

Rated 5 out of 5 stars

Outstanding Customer Service

I want to thank Katherine for her outstanding customer service when helping me exchange my shoes for the correct size.

May 1, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your kind feedback!
We’re happy to hear Katherine provided outstanding customer service and was able to assist you with exchanging your shoes for the correct size. We truly appreciate your support :)

Rated 5 out of 5 stars

Excellent shoes, EU sizes are best

I ordered 2 pairs and they are great. Very comfortable. I originally ordered the wrong size but my customer service rep, Lorna, was terrific. She contacted me immediately and followed through on everything. I ordered in US sizes but the EU sizes are slightly different. Lorna got my new shoes ordered asap. Very good customer service experience.

May 1, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your thoughtful feedback! We’re really glad to hear you’re enjoying the comfort of your shoes and that Lorna was able to assist you quickly and effectively with the sizing exchange. We appreciate you highlighting the difference in sizing systems as well—this is helpful. We truly appreciate your support!

Rated 5 out of 5 stars

The shoes I received were to…

The shoes I received were to small/tight. Ruth is helping me by sending the correct size

April 30, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for the feedback!
We're so pleased that Ruth assists you promptly and make the process easier. We appreciate your support! :)☺️

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Rated 4 out of 5 stars

Nina has be on top of my issue

Nina,has been on top of my issue. I was very unhappy with my last shipment and worried if I could ever get satisfaction. But she has eased my mind in offering to help. She continues to work with me trying to solve my issues. She is great!

April 30, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your feedback!
We’re glad to hear Nina has been actively supporting you and helping work toward a resolution with the issues encountered.

Rated 5 out of 5 stars

I bought a great looking shoe that was…

I bought a great looking shoe that was too large for me. Katherine helped me select the proper size and made my exchange painless. I will highly recommend Comfofeet to my friends!

April 30, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear thatKatherine has been so responsive and helpful throughout the exchange process. Thank you for your support!

Rated 5 out of 5 stars

Nina: #1 in Customer Service

Nina, in customer service, is the most responsive and helpful rep I have ever encountered! I love my first pair of Comfofeet shoes, so I ordered more. Unfortunately, they were a bit tight. Nina quickly assisted me in facilitating replacements of the correct size. Not only are the shoes comfortable, the service is the best. Thank you Nina!

April 30, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear that Nina has been so responsive and helpful throughout the exchange process. Thank you for your support!

Rated 5 out of 5 stars

Shoe Exchange

Nina did a fantastic job of helping me through the process of exchanging my shoes. She made it very simple.

April 30, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your feedback!
We’re really pleased to hear that Nina assisted you well and processing went smoothly. We appreciate your patience and support! ☺️

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Rated 5 out of 5 stars

I chose the wrong size

I chose the wrong size for my initial order and was afraid I’d be stuck with them or get a very expensive international return fee. Thankfully Ruth responded and was willing to send me new pairs after advising me how to better select my size. I have rarely dealt with a company so easy to deal with an issue like this. Now I hope I have chosen my size correctly as I am looking forward to these comfy shoes. Thank you Ruth!

April 29, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear that Ruth has been so responsive and helpful throughout the exchange process. Thank you for your support!

Rated 4 out of 5 stars

The shoes I ordered fit perfectly

The shoes I ordered fit perfectly. I have extra wide feet. The shoes feel very light on my feet. The insert was a bonus (like walking on a cloud)

April 24, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your feedback! We’re glad to hear you’re enjoying the shoes and that you’ve had a great experience using it :)

Rated 5 out of 5 stars

I had an issue with my shoes being to…

I had an issue with my shoes being to big and their customer service was excellent. They sent me a different size and I couldn't be more pleased with Nina and my Comfofeet shoes!

April 30, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your wonderful feedback!
We’re very pleased to hear that Nina has been so responsive and helpful throughout the exchange process. Thank you for your support!

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