Comfofeet Reviews 1,041

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick assistance with order issues, especially regarding sizing, and commend the company for going above and beyond to ensure satisfaction. The quality of the products, particularly the shoes, is also frequently described as good, with many finding them comfortable and stylish. However, some customers also noted issues with product sizing, finding that the shoes ran large or were narrower than expected. A few other people also felt that the product quality was not always consistent, with some items appearing cheaply made or having issues like frayed strings.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, praising the shoes for... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the accommodating, helpful, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Order

People report ambiguous experiences with their orders. Many customers praise the easy ordering process and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the shoes for being well-made,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the shoes but the elastic shoe strings are too short. This makes them difficult to tie for me and pulling to gain length makes a predictable breaking or snapping of them. I am unlikely to reo... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 pairs and I originally ordered the wrong size. I ordered in US sizes but the EU sizes are slightly different. I was afraid I’d be stuck with them or get a very expensive international retu... See more

Company replied

Rated 5 out of 5 stars

I've learned that ordering personal items like clothing or...let's say shoes on-line can be problematic. My order from COMFOFEET arrived and the shoes were WAY too big. Nobody's fault but it truns out... See more

Company replied

Rated 4 out of 5 stars

Nina,has been on top of my issue. I was very unhappy with my last shipment and worried if I could ever get satisfaction. But she has eased my mind in offering to help. She continues to work with me t... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Lorna made sure to make sure I had a…

Lorna made sure to make sure I had a great experience and went above and beyond for me! Highly recommend.

April 24, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your kind words!
We’re delighted to hear Lorna went above and beyond to ensure you had a great experience. We truly appreciate your recommendation and support!

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Rated 5 out of 5 stars

great customer service

there was a problem with my order but their customer service was stellar. Nina helped me choose a different shoe and stuck with me all the way1

April 24, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your feedback!
We’re really pleased to hear Nina was able to support you throughout the process and help you find a better option. We truly appreciate your kind words :)

Rated 5 out of 5 stars

Nina

Nina, has been very helpful in getting my shoes exchanged for the correct size

Thanks,

Jerry

April 24, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your feedback!
We’re really pleased to hear that Nina assisted you well and processing went smoothly. We appreciate your patience and support! ☺️

Rated 4 out of 5 stars

Finally something worke…

I tried on the shoes and have not worn any other pair of shoes. After three days I ordered two more pairs and have donated 12 pair of shoes I will not wear again. Feet feel so good during the day

April 22, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your honest feedback!
We're glad to hear you find the shoes very comfortable

Rated 5 out of 5 stars

First pair of shoes that arrived were a little large

First pair of shoes that arrived were a bit large for my feet, so I contacted customer service and the representative, Nina, asked a few questions and requested a couple of pictures and the problem was resolved. Nina made it simple and I am very happy with the Comfofeet expierience.

April 9, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your thoughtful feedback!
We’re really glad Nina was able to make the exchange process simple and smooth for you. It’s great to hear you’re happy with your ComfoFeet experience overall. We truly appreciate your support! :)

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Rated 5 out of 5 stars

I had to work with Nina to make an…

I had to work with Nina to make an exchange for the proper sized shoes. Nina was very helpful and worked with me to get the correct size.

April 22, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your thoughtful feedback!
We’re really glad Nina was able to make the exchange process simple and smooth for you ☺️

Rated 5 out of 5 stars

The shoes that I ordered did not fit so…

The shoes that I ordered did not fit so I started the return process with customer service agent Nina which was very helpful and gracious. She even offered complimentary insoles to the replacement order. Great Job Comfofeet keep up the great work!!

April 23, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your thoughtful feedback!
We’re really glad Nina was able to make the exchange process simple and smooth for you ☺️

Rated 5 out of 5 stars

The customer service was very…

The customer service was very responsive. They were able to make the exchange process easy. My husband is excited to try his new shoes!

April 23, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your thoughtful feedback!
We’re really glad that the was able to make the exchange process simple and smooth for you ☺️

Rated 5 out of 5 stars

Nina responded quickly and helped…

Nina responded quickly and helped answer all my questions and resolved my issues.

Thank you for all your help

April 20, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your feedback!
We’re glad to hear Nina was able to respond quickly, answer your questions, and resolve your issues. We truly appreciate your support

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Rated 5 out of 5 stars

Good customer service

Nina in customer service has been very responsive to an issue I had involving me ordering the wrong item. She took care of the issue and I am very appreciative.

April 23, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your feedback! We’re glad to hear Nina was able to respond quickly, answer your questions, and resolve your issues. We truly appreciate your support :)

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Comfofeet. The shoes look sharp, feel comfortable right out of the box, and the value was outstanding. I took advantage of their BOGO offer and ended up with four pairs for the price of two—hard to beat that.

What really stood out, though, was the customer service. Nina was excellent throughout the entire process—responsive, helpful, and made everything easy from start to finish. That kind of support makes a difference.

Overall, strong product, great pricing, and even better service. I’d absolutely recommend them.

April 23, 2026
Unprompted review
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Reply from Comfofeet

Thank you so much for your detailed and thoughtful feedback! We’re really glad to hear you’re enjoying the comfort, style, and value of your ComfoFeet shoes, and that the BOGO offer worked out well for you. It’s especially great to know Nina was able to support you throughout the process and make everything smooth and easy. We truly appreciate your recommendation and your support!

Rated 5 out of 5 stars

First pair of shoes from Comfofeet fit…

First pair of shoes from Comfofeet fit perfectly. I bought two more pairs of a different style and the sizing was a little off. After emailing with Nina the return is being taken care of. With the right size the shoes are really comfortable.

April 23, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your feedback!
We’re glad to hear your first pair fit perfectly and that you’re enjoying the comfort of the shoes. It’s great to know Nina has been able to assist you with the return process. We truly appreciate your support :)

Rated 5 out of 5 stars

Ordered and exchange

Ordered. 2 pairs of shoes. It appears that the sizes run big compared to the US. NIna the customer service representative has been very helpful in getting the correct size sent in a timely fashion.

April 21, 2026
Unprompted review
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Reply from Comfofeet

Thank you for your feedback!
We’re glad to hear Nina has been helpful in getting the correct size sorted quickly for you. Thank you for your support!

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Rated 5 out of 5 stars

Nina at Comfofeet has been pleasant to…

Nina at Comfofeet has been pleasant to…
Nina at Comfofeet has been pleasant to work with in getting an exchange for a different size shoe. Nina has also thrown in a pair of in soles as part of the exchange. Recommend Comfofeet for their shoes and the customer support.

April 10, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your kind feedback!
We’re glad to hear Nina has been pleasant to work with and able to assist you with your exchange. It’s great to know you’re happy with both the shoes and the customer support :)

Rated 5 out of 5 stars

Working with Nina to resolve the shoe…

Working with Nina to resolve the shoe exchange has been great

April 22, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your feedback!
We’re really glad to hear that Nina was able to make the exchange process simple and smooth for you ☺️

Rated 5 out of 5 stars

Ruth is a great person

Ruth is a great person. She worked with me on getting the right shoe size. I would recommend Comfofeet to all my friends.

April 22, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your kind feedback!
We’re delighted to hear Ruth was able to help you find the right shoe size :)

Rated 5 out of 5 stars

Awesome customer service

Customer service has been awesome. Very helpful. Communication is great. Shoes are great

April 22, 2026
Unprompted review
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Reply from Comfofeet

Thank you for the feedback! We’re delighted to know that you loved our products!  Our team works hard to ensure that we meet your expectations. Thank you! ☺️

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Rated 5 out of 5 stars

Nina was great to work with to make…

Nina was great to work with to make sure the sizing of the shoes would be correct. Thank you.

April 22, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you for your feedback!
We’re glad to hear Nina was great to work with and able to help ensure you got the correct shoe size.
We truly appreciate your support!

Rated 5 out of 5 stars

Nina at Comfofeet has been pleasant to…

Nina at Comfofeet has been pleasant to work with in getting an exchange for a different size shoe. Nina has also thrown in a pair of in soles as part of the exchange. Recommend Comfofeet for their shoes and the customer support.

April 21, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your kind feedback!
We’re glad to hear Nina has been pleasant to work with and able to assist you with your exchange. It’s great to know you’re happy with both the shoes and the customer support :)

Rated 5 out of 5 stars

Katherine has give the best customer…

Katherine has give the best customer service I have received in quite some time. Because of her I have recommended you several times. Thanks again

April 21, 2026
Unprompted review
Comfofeet logo

Reply from Comfofeet

Thank you so much for your kind words!
We’re really pleased to hear Katherine provided such excellent customer service. :)

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