Comfy Homes Reviews 

356
•
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Just moved to the local area and was in need of an oven and tumble dryer ,I found comfyhome outlet on face book and reached out ,the description was bang on and I had them delivered the same day . A... See more

Rated 1 out of 5 stars

I ordered 1 Xbox of knee pads at £14.99 within minutes of ordering I realised they had charged me 2 x payments of £31.85 and £48.70 I immediately cancelled the whole order which in total was £80.55, w... See more

Rated 5 out of 5 stars

Best quality- prompt delivery I ordered a king size bed frame in plush steel colour with ottoman box last Sunday and received it yesterday evening. They prepared a highest quality bed frame with a... See more

Rated 1 out of 5 stars

To all people defrauded by comfy homes...my wife being one of them. Name: UKFURNISHING LTD. COMPANIES HOUSE NO: 09870992. DIRECTOR: Muhammad Hussain Liquidated 9/1/23....Other current acti... See more

Company details

  1. Furniture Store

Information provided by various external sources

A Yorkshire based store providing you with the finest quality home furniture. From stools to wardrobes, there is something for everyone.


Contact info

3.0

Average

TrustScore 3 out of 5

356 reviews

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3.0

All reviews

(356)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

100000% recommend to anyone thinking of…

100000% recommend to anyone thinking of buying from these guy's. Honestly you won't be disappointed and will get your money's worth. Had my sofa delivered a week ago and it's changed up the vibe in my room massively. Can't wait to buy other pieces of these guys. LOVE IT! xx

April 19, 2021
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Rated 5 out of 5 stars

Love my new mirror

Just received my order. Was delivered by two lovely guys who were very helpful and efficient. They opened the package for me to inspect the product and made sure I was happy with my purchase.

Love my new mirror, goes well with the rest of my interior! Thanks to the guys who delivered

April 19, 2021
Unprompted review
Rated 1 out of 5 stars

You cancelled order and still holding my money after 11 days.

If you can't post delivery to certain post code then update your system to stop taking orders. It's been 11 days and you're still holding my money and not refunding. You cancel the order next day and waiting to see if customer is asking for money back? Interesting business model. Order 2500005806. Refund ASAP.

April 19, 2021
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Reply from Comfy Homes

Dear Customer,

We are very sorry you felt the need to leave us a negative review.

Having looked into your order, it appears you placed an order to be delivered to Northern Ireland. Regrettably we do not deliver to Northern Ireland. This is stated in the Terms and Conditions and being an International customer it may have been appropriate for you to have contacted our Sales Team who would have been happy to clarify this. Unfortunately there is no system available on our site at least which can prevent an order being placed based on Postal Code or region.

In relation to your refund, the Law allows a Retailer 14 days to issue a refund. The reason for this is because orders are passed via different department and processes and therefore most tasks cannot be done instantaneously. They are put in a queue as just like yourself there will be a large number of customers also eagerly awaiting other various responses/actions. Rest assured, we try and be as efficient as we can but due to the Pandemic, naturally delays can occur as we are human and rely upon our lovely agents to complete queries. However on this occasion I can see the order was placed on the 7th April 2021 and your refund was complete on the 17th April 2021 so from our end in 10 days and therefore within the allowed 14 day period. If you happen to contact your payment issuer they will also advise you of this and will not open a case for you until this time period has surpassed. Furthermore your payment issuer can sometimes take a few days to process the refund for which we have no control and for it to be visible on your end. You therefore left a review after technically receiving your refund from our end at least.

We can totally appreciate customers can be left disappointed at times if they cannot for any reason purchase our goods and we would like nothing more than to fulfil every order around the World as ultimately this brings in more revenue/custom for us but we are unable to ship Internationally due to the nature of our goods and this should be fairly understandable.

Therefore respectfully we have found no error or lapse of service from our end as per your complaint.

We wish you the best regardless.

Kind Regards
Comfy Homes Customer Service Team

Rated 5 out of 5 stars

Experience with comfy homes

I recently ordered a bed with a mattress from comfy homes;i can say i had a great experience ,the quality of bed and mattress is very good .they-were very friendly and professional all the way through. They kept me up to date with the order and delivery was on time,even i was been updated all the way through my delivery ,and the price was very reasonable too. I’m very happy with my bed ,because i got the bed exectly same that I wanted,Highly recommend this company to everyone.

April 17, 2021
Unprompted review
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Rated 5 out of 5 stars

Dining Table!

I recently ordered a dining table from Comfy Homes and let me tell you it is amazing! I have put it in my conservatory and it looks outstanding i would totally recommend buying from here i promise you, you will not have any trouble :)!

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Quality of products and Excellent Service

I recently ordered a bed with a mattress from comfy homes; I opted to have it made to measure to maximise the space in my bedroom. I have to say I can't fault the service received by all the team. Not only did they go through the different styles available to me; but were very friendly and professional all the way through. They kept me up to date with the order and the price was very reasonable too. Highly recommend this company to everyone.

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered near of tables and highly recommend

I ordered a nest of tables and was told the date of delivery and was kept updated with my order.
When it was delivered, the delivery men unpacked it and checked it over for me. They were more than helpful and the tables are absolutely stunning.
Will definitely shop with them again

April 12, 2021
Unprompted review
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Rated 5 out of 5 stars

I absolutely love this place

I absolutely love this place. I live in Scotland and as you will know its quite dull here but thank God for Comfy Homes. They have brightened not only my home but half of my street up with their wonderful items. Lol

I got addicted way back in 2017 and I purchase something every few months thanks to their generous discounts they keep sending me. They know how to look after their customers. I did have an issue at one point and they were very frank about it but it was fair and I was being a little silly in hindsight but thank God I didn't stop there because their service and items have been magnificent. I never write reviews but after the last delivery and so many years I had to make the effort.

The best item by far is the sideboard I got for only 250 and it was over 400 everywhere else. Bargain for a scotswoman.

Xx

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

TOP SERVICE !

our Leon mirrors came today for my girlfriends new salon.

they were the cheapest on the market and i was suprised at how heavy they were. had one before at home and it is no where near as heavy so we got done last time lol

delivery guys were great - opened and checked the mirrors. all round top service.

April 2, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing guys who delivered our huge…

Amazing guys who delivered our huge clock. Waited a long time for delivery. But so very worth the wait. Clock was fantastic. Guys were so very helpful and polite. . Would highly recommend this company goods are classy and spot on. I will def of ordering again regardless of wait. Best to wait longer to get great delivery. App was fantastic. Spot on delivery guys. . Well done thank you 👏

April 2, 2021
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Was a buyer at house of sparkles before Comfy and their items always arrived damaged but these guys really do take care. My third purchase and every time bang on. Delivery sometimes is longer but I rather that than damaged items or not at all and the headache after !!

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

I dont often leave reviews but when a…

I dont often leave reviews but when a company goes out of its way to help you... its a courtesy to give them a little review. So before buyin I had a look at their reviews. I saw some bad ones. But then i looked into their responses also and it filled me with joy. Customers can sometimes expect the world and i being a customer never get that. I have seen some customers complain they havent gort a phone... well have they said they will have a chat with u on a phone? No... so why expect that... their online. Anyhow... i had a few questions and emailed them. They responded bacm with the details. I also contacted them on facebook and they were very helpful. But this was all pre ordering so i was skeptical. Anyhow... i placed an order because i must admit i loved their stuff. I got an email within a day about how long my order would take. It was a little longet than i hoped but they did tell me they send some goods via a mirrored carrier so they are not as frequent. I then got a email for my delivery. I accepted. They said i would get an email on the day eith tracking... i got that. The best part was their delivery. I was amazed at how easy they made it look !! Heavy bloomin fireplace and they just strolled in. They unpacked it all and allowed me to look at it properly and i can be a pain but they said any issuez, well take it back. They left and i noticed the fire wasnt working as it should. I rang the delivery guys and they had gone but promised if they come back near that way on their way back they would get in touch. 7 hours later and they did get in touch. At 9pm they came back and took my faulty fire. Of course my item was now incomplete but i contscted the query email they have and someone got back telling me they are aware the fire has returned. A week later they sent the fire out to me and now i have my amazing fireplace. I encountered no issues and i even had an issue. I was extremely impressed by the whole process and even more so by the item. It is stunning !!!! Thank you comfy homes. I have my eye on the sideboard next. See u soon.

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. No issues with delivery and furniture was of excellent quality and would highly recommend comfy homes. Thank you

March 26, 2021
Unprompted review

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