Scam site no delivery ask for chargeback
November 11, 2026
Unprompted review
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2.3
Poor
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
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We ordered a pair of shoes in July
We ordered a pair of shoes in July. When they arrived approx 3 weeks later they were the wrong size. We asked for a return/replacement and they were rather quick to collect the return shoes BUT we have still not received our new pair in NOVEMBER!
August 1, 2026
Unprompted review
Scam with shipping from China.
Dear ComfySteps Support Team,
Thank you for the update regarding my order, but I find this unexpected delay completely unacceptable as we had confirmed via e-mail that your company is based in Howick KZN. More than 24 hours passed since reaching out to this e-mail (which is the only form of communication as there is no phone number) with no feedback post the delay message sent.
I purchased these shoes with the expectation that they were available locally and would arrive within your standard delivery timeframe. Waiting for an international shipment from an overseas warehouse does not work for me.
Therefore, I would like to cancel my order with no penalties.
Please arrange for a full refund to my original method of payment immediately.
Kindly confirm once the cancellation has been processed and the refund has been issued.
#2197
Update : Since this I've been given the run around. Shoes are now delayed at customs , and very generic feedback. They are scammers.
They blocked me on social media. So just be aware- they remove comments.
October 7, 2026
Unprompted review
Complete and utter scam
Complete and utter scam. Fraud. These are cheap shoes off of Temu that are resold. Item received. Falling apart. They collected saying will send new pair. That was 3 weeks ago. Zero correspondence since.
July 27, 2026
Unprompted review
complete scam no delivery no refund…
complete scam no delivery no refund stay away. i confirm this again. My order number was #1993
September 16, 2026
Unprompted review
Reply from Comfysteps
Hi David,
We’re sorry to see this and would really like to look into what happened.
Unfortunately, we’re unable to identify your order from the information in your review. Could you please provide your ComfySteps order number and the email address used when placing your order?
This will allow us to look into both the delivery and refund concerns you’ve mentioned and make sure that any outstanding issue is resolved.
Thank you,
ComfySteps Team
You still ask "what went wrong"…
You still ask "what went wrong" everything went wrong! After 5 weeks I still dont have my order. No phone numbers and only an email from a "Sarah" This company is a scam and I am about to lay fraud charges.
BE AWARE!
September 1, 2026
Unprompted review
Reply from Comfysteps
Hi Bennie,
We’re really sorry about the experience you had with your order. We completely understand how frustrating it must have been to wait much longer than expected for your shoes.
Unfortunately, we ran into a stock shortage with the particular size and colour you ordered, which caused a delay that was much longer than we would normally expect.
We did our best to keep you updated while we worked on getting everything sorted, and we’re really glad that your shoes eventually made their way to you.
We’re a small South African business with real people behind ComfySteps, and we genuinely care about our customers and their experience with us. We don’t always get everything perfect, but when something does go wrong, we’ll always do our best to communicate and make things right.
We’re truly sorry for the frustration and inconvenience the delay caused, and we hope you’re enjoying your new shoes. 💚
Take care,
The ComfySteps Team
Scam
Scam: Don´t buy here. This is scam. You never get your money back and shoes are not delivered.
July 4, 2026
Unprompted review
Reply from Comfysteps
Hi Peter,
Thank you for providing your details. We’ve now been able to locate your order and investigate what happened.
According to our records, your full refund of R1,250 was processed on 6 July through Yoco, our payment provider. A refund confirmation email was also sent at the time.
We’re very sorry for the frustration you experienced. If the refunded amount has in fact not reflected in your account, please let us know. We will contact Yoco directly and investigate the transaction with them so that we can get the matter resolved for you.
We’re a small South African business and certainly not a scam. We take concerns like this seriously and will always do our best to resolve any genuine issue with an order or refund.
Please get in touch with us if the refund has not reached you and we’ll investigate it further with Yoco.
Kind regards,
The ComfySteps Team 💚
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