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Rangement, Sacs et housses sous vide, Valises sous vide, Meubles
France
4.2
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the Customer Care (Camille) is very helpful: kind, available, prompt, active and proactive
Reply from Compactor®
Hello Sir,
Thank you very much for your kind feedback 🙏
We are really glad to hear that you found our Customer Care helpful, responsive and proactive. Your message is truly appreciated by the whole team.
Kind regards,
Compactor Customer Care Team
I was not able to catch my delivery on Time at the relay. Compactor offered me to send again without fée so so am fully satisfied and got my paquet yesterday
Reply from Compactor®
Hello,
Thank you very much for your positive feedback!
We’re really glad we could help by resending your order at no extra cost after the issue with the relay delivery.
It’s great to know that you finally received your parcel and that everything worked out well 😊
Thank you for your trust.
Kind regards,
The Compactor team
I bought a Suitcase from them. After a year of use, the extended handle was not working anymore.
With a short discussion on the chat, the support team agreed to replace it. Really good support service.
Besides, the quality seems to be here. But having this level of support helps a lot.
Products were already broken when I opened the boxes and turned out to be of very poor quality. In the end, I did get a full refund, but customer support has very slow response times (multiple weeks).
I feel like I've been scammed, I put an item in my basket at £13.49 (which had been reduced since I last looked from £14.99 so i was very pleased!) I went through to checkout and confirmed the purchase at £13.49.
Later when I opened the confirmation e-mail I couldn't believe it, I had been charged £23 for the item! When i went back on to the website the price had indeed changed to £23 but that was NOT the price I had on my screen all the way through ordering. As far as i'm concerned I have had money stolen from me. I would NEVER order anything again from this website, who knows how much they would take out of my account without my permission.
Reply from Compactor®
Good morning,
We are very sorry for what happened. We have just contacted our IT department to report the problem so that it doesn't happen again.
At the same time we have provided to refund you the sum of 10 euros.
Please accept our apologies again.
COMPACTOR team.
Enfin un produit de qualité! Comme quoi le Made In "Europe" est plus efficace que le Made In "China"...
Unfortunately I received a damaged item.( those things happens ) After contacting the customer service they reacted really quick and within a few days I recieved a new Item.
Perfect customer service!!
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