Compass Plumbing Reviews 137

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

They responded 1x via Google messenger to me. Called but mailbox was full. Called next day n spoke to a man that sent a text for me to forward my address to. No response in any manner for 3 days, then... See more

Rated 2 out of 5 stars

Really good price but really poor delivery service let me down and some of my order went missing which meant my job was slow to start, didn't really offer anything to compensate just to refund my £6.5... See more

Company replied

Rated 2 out of 5 stars

If you want to rearrange a delivery day or time. Customer service is rude with no patience not helpful at all. No Saturday delivery. Or what time would be delivered. I nearly cancel the ord... See more

Company replied

Rated 3 out of 5 stars

as a business we allow our staff to collect goods from suppliers. We don't have an account with Compass and we were not allowed to pay for the goods over the telephone or via BACS and then collect i... See more

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1.8

Poor

TrustScore 2 out of 5

137 reviews

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Rated 1 out of 5 stars

Bizarre response/no show. They responded 1x via Google messenger…

They responded 1x via Google messenger to me. Called but mailbox was full. Called next day n spoke to a man that sent a text for me to forward my address to. No response in any manner for 3 days, then an apology for "forgetting" about me. Interesting note: on Sat a man said opening tomorrow after 8 am. I responded sun or mon afternoon. Crickets. On Sunday I called again n spoke to a man who stated Monday calendar isn't set, but would be by between 1-4 pm. Crickets. 3 days later that aforementioned text apology. If I can't trust them to simply set an appt or call timely, then WHY ON EARTH would I trust them to do my plumbing? Being waterless is traumatic. Having a plumber mess u up mentally adds insult to injury. I waited, then just called a different plumber who actually SET AN APPOINTMENT. IM FURIOUS WITH COMPASS PLUMBING!

June 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Hi I have been using compass plumbers…

Hi I have been using compass plumbers for 25 years plus , I travel from Aveley now as I moved from Dagenham best plumbing shop anywhere , great advice from one man who has been working there over 30 years , had a real tricky job to fit a radiator through a new tile wall with not enough pipe through the wall , great advise and parts , sorted it , thanks compass 👍👍

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Really happy with their service and price.
They came out to help the next day and it has been working great since!
Will recommend to friends. Thank you.

December 2, 2016
Unprompted review
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Rated 5 out of 5 stars

Great product Fast delivery

Product came good quality. Quick delivery. Good communication, driver called with ETA.

February 9, 2016
Unprompted review
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Reply from Compass Plumbing

Hi Alanna

Great review, thanks for taking the time to post. Really pleased you were happy with our service.

Compass Plumbing

Rated 5 out of 5 stars

Copper pipe purchase

Even including the carriage, the price was the best I could find anywhere.
With a prompt early delivery (05:45 is early in anybody's book), an excellent supplier.

February 4, 2016
Unprompted review
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Reply from Compass Plumbing

Hi Peter

Thanks for the excellent review, hope we didn't wake you!

Compass Plumbing

Rated 5 out of 5 stars

Very Good

Website was good and easy to use , got my order on the day they said they would deliver . No problems at all

January 29, 2016
Unprompted review
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Reply from Compass Plumbing

Hi Chris

Pleased to hear you were happy with our site and service, thanks for reviewing.

Compass Plumbing

Rated 5 out of 5 stars

Radiator

These are great radiator , service and the service was second to none , and the delivery was very quick.

January 25, 2016
Unprompted review
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Reply from Compass Plumbing

Hi Anthony

Great review, thanks for posting, pleased you were happy with our service :)

Compass Plumbing

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Rated 5 out of 5 stars

great service,very impressed

great service,very impressed,will definitely use again.

January 14, 2016
Unprompted review
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Reply from Compass Plumbing

Hi Rob

Thanks for the excellent review, pleased you were happy with our service.

Compass Plumbing

Rated 3 out of 5 stars

boiler and pipework package

the boiler and rads were delivered on time but with no flue for boiler. was told it would be sent the next day but didn't turn up. had to wait third day as it came from different branch. all good in the end as we were at job 3 days. if it was a boiler change I would have been stuffed as it was in luton and we come from cheshunt

January 13, 2016
Unprompted review
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Reply from Compass Plumbing

Hi Martin

Thanks for taking the time to review. We apologise for the missing item and any inconvenience that caused.

Kind Regards

Compass Plumbing

Rated 5 out of 5 stars

Polite and good service

The service I received and the polite helpfulness of the call handler was second to none. My order was filled and delivered with out a hitch. Not only will I recommend Compass Plumbing but will return to fill my requirements as I renovate a very misused bungalow.

December 31, 2015
Unprompted review
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Reply from Compass Plumbing

Hi Melvyn

Great to hear you were so happy with our service that you will be returning. Thanks for reviewing.

Look forward to seeing you again

Compass Plumbing

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Rated 5 out of 5 stars

Excellent service.

needed plumbing parts to fit radiators, ordered parts, excellent prices- I simply went with the flow, next to no time parts as ordered arrived.

December 27, 2015
Unprompted review
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Reply from Compass Plumbing

Hi Gary

Great review, pleased you were happy with our service. Thanks for taking the time to post.

Compass Plumbing

Rated 5 out of 5 stars

Top Class

Very helpful and informed team. Pleasure to order from them and had no problems when I ordered the wrong part - happy to do returns and get the right part to me promptly. Would recommend them to anyone!!

December 23, 2015
Unprompted review
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Reply from Compass Plumbing

Hi Tony

Thank you for the excellent review, really pleased we could help.

Compass Plumbing

Rated 5 out of 5 stars

Very good servive

Brought a lid for a very large water tank. Best price and very quick delivery.

December 9, 2015
Unprompted review
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Reply from Compass Plumbing

Hi David

Great review, thanks for taking the time to post.

Compass Plumbing

Rated 5 out of 5 stars

I am a happy customer

Good customer service over the phone, fast delivery, fairly priced products.

December 5, 2015
Unprompted review
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Reply from Compass Plumbing

Hi V Rolls

Thanks for the review, always nice to hear from a happy customer! Pleased you were happy with our service.

Compass Plumbing

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Rated 5 out of 5 stars

Easy

Place one order which not only was easy to do no one around could match the price !! Forgot to order some copper tubing so had to place another order quick call to say could I have it delivered with the other stuff and not a problem, Even delivered it on my preferred day.

December 5, 2015
Unprompted review
Compass Plumbing logo

Reply from Compass Plumbing

Hi Paul

Thanks for taking the time to post this brilliant review, very glad we were able to help and you were happy with our service.

Compass Plumbing

Rated 5 out of 5 stars

Happy with the service

Great company
Great service

December 2, 2015
Unprompted review
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Reply from Compass Plumbing

Hi Nick

Pleased you were happy with our service, thanks for reviewing.

Compass Plumbing

Rated 5 out of 5 stars

Easy peasey

Very easy website and good customer service

November 24, 2015
Unprompted review
Compass Plumbing logo

Reply from Compass Plumbing

Hi Allgas

Great review, thanks for posting.

Compass Plumbing

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