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Blocked drain clearance & drainage repairs, plus CCTV drain surveys & more. Drainage company in Bournemouth & South England. Drainage services contractor.
Weymouth Bay Avenue 99, DT3 5AD, Weymouth, United States
Been having a problem with the outside dainage. Had tried all the usual prodding and chemical approach Gave CDS a call and he was with us within the hour. Sorted the problem and gave us advice on keeping the drain clear. Brilliant service.
I had called around and CDS were the best for price too.
We would certainly rcommend CRS
CDS have been extremely helpful, knowledgeable and concise in my recent experience. Thank you for your honest appraisal and guidance regarding our enquiry.
Prompt communication and site visit. 😊
As the Chairman/Director of a small self managing block of flats it was down to me to get a company in when our sewer/drainage pipe blocked and dirty water started appearing from an overflowing manhole cover in the car park on a saturday.CDS were excellent and came out the following morning, Sunday. They duly lifted the manholes found the blockage and got things flowing again. Using their camera they showed me tree roots that are blocking the pipe. Awaiting estimate to have this work done using a root cutter. The two operatives were very knowlegable and courteous and kept me informed whilst sorting out the problem. Standard of work was excellent and they thoroughly cleaned the car park area which the dirty water had covered.
Two engineers from CDS arrived today very punctually. They were friendly as well as up front and informative about the service they were about to provide and the costs which would ensue. They were flexible enough to fit round my awkward weekend schedule and turned up on Saturday afternoon when I could be at the house.
They used the drain-jetter to remove a fair few kilos of scale, soap and fat from the 4" waste pipe which runs 13m+ from our kitchen and utility room waste to the inspection chamber. They showed me the material which they had removed which had been causing the blockage as they pulling it out, at various times during the operation. They then used CCTV to check the 13m run of pipe was clear and showed me how clear the pipe was for that run.
They also highlighted a side junction pipe which also had scale and advised this should also be cleared. In addition they advised I should probably get them to jet and CCTV check down stream from my inspection chamber down to the common pipe. Unfortunately I had limited budget otherwise I would have had them perform these services too.
They also advised me on what washing machine soaps and detergents not so use and also processes not to perform like using some drain chemicals for trying to unblock the drains myself. I had been using some which could cause detrimental effects to plastic pipes. They also advised of some of the techniques which other disreputable companies might use to ensure repeat call-outs, and warned me to be wary of these.
At all time they were polite, professional and very knowledgeable. They performed all services with full transparency of both the process and the price. They were able to advise on the expected length of time that the blockage build-up would have taken place so I may go back to my letting agent to advise them, that this blockage would have been building long before our family moved in, and was probably not solely due to our family.
I would certainly be happy to use this company again in the future, and I would also be happy to recommend them to anyone. To a layman the cost of drain cleaning services may not seem cheap, but remember you get what you pay for, and with CDS you get VERY good service.
Extremely helpful and the most cost effective and honest company I found
Everyone else wouldn’t tell me costs for machinery but Hayley in the office was very forthcoming on all their pricing leaving no last minute shocks
Thanks for a speedy service and would definitely use you for any future needs!
CDS are very unhelpful when it comes to dispute resolution. They have a phone number but it isn't on their email. They charged over £400 for an initial visit and the drains were blocked again within a week and they wanted to charge £158 P.H to come and look at the problem. I got another company out and they reported that it was a lime scale build up which should have been removed on an initial visit.
Reply from CDS UK
We carried out a drain clearance at the customers uncles property.
Lucy the customer was sent our rates by email and booked us in to carry out the work at her uncles property agreeing our rates.
Our engineers carried out the work and undertook a look and see cctv survey showing Lucy that the drains at her uncles property were clear and tested the toilet ,again proving this was flowing as should be not once but at least 3 times.
The on site invoice was signed to that affect.
Lucy contacted us again 2 weeks and 2 days later by email asking for someone to call her back and one of the engineers who attended her uncles property called Lucy and left a voicemail message as Lucy didn’t pick up.
Lucy informed us by email that the toilet had blocked one of my staff responded to the email explaining that it will be chargeable to come and clear the blockage and Lucy was offered a fixed price £159.80 plus vat this included 1 jetting unit 2 engineers and cctv not £158 per hour as Lucy stated in the review she put up.
My staff have been in contact through email as this is our protocol and limits heated discussions by either party and can be referred back to if further investigation is needed or a third party is to be involved in the dispute.
We were informed by Lucy that she had instructed another company who gave her a written report stating that it is scale causing the problem.
We asked for a copy of the report and obviously the recorded footage of the drain in question to be emailed but Lucy said the company didn’t carry out cctv and to date we haven’t received the copy of the report we requested.
We have offered Lucy 2 Solutions and haven’t been taken up on either of them.
We offered cctv for £99.50 plus vat and if it shows the drain is severely scaled up then we would clear this free of charge again we haven’t had a response to this offer.
We cannot guarantee what goes down the toilet after we have cleared the drains nobody can.
We believe it is reasonable to charge as it has been over 2 weeks since we cleared the drains and unfortunately Lucy’s uncle has Alzheimer’s and carers who are renowned for putting things down the toilet mainly wipes.
We have our phone number on our website so customers can contact us.
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