Complianz Reviews 

168
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team for their helpfulness, friendly demeanor, and quick responses, often resolving issues efficiently and effectively. Many highlight the staff's expertise and clear explanations, which greatly assist users in navigating complex setups and achieving compliance. However, some people mentioned dissatisfaction with the website, finding it heavy, difficult to understand, and user-unfriendly. A few other people also felt that support response times were slow, with some experiencing long waits for resolutions or receiving no feedback at all.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising the great, fast, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the team for their helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and helpful... See more

Website

Users describe ambiguous interactions with the website, with some finding the online explanations detailed... See more

User experience

Customers report positive experiences with user experience, finding it easy to install, use, and configure.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm using the Complianz Cookie consent for wordpress. The plug in is straight forward and the online explanations are really detailed. At some point I contacted the support due to specific questions.... See more

Rated 5 out of 5 stars

I've been using Complianz on my XReverse Porn site and it's been a lifesaver. Before installing it, I was pretty stressed about GDPR compliance and all the legal stuff. Since I set it up, everyth... See more

Rated 5 out of 5 stars

We had many issues due to our motive overwriting the plugin and honestly without the support from Antonio C. we would not be able to actually get this done. They were quick to respond and very "dummy"... See more

Rated 5 out of 5 stars

Complianz is a really good Cookie Consent Solution… it's fairly priced and simple to set up. We've been testing it first on a dev site and ran in to a few issues, but the support from Roberto was pr... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(168)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A company that listens to feedback

I gave Complianz some feedback on their website after I experienced a problem.

They took the feedback on board and they updated their website to fix the issue that I had.

This is RARE these days, usually customer service interactions today result in dismissive responses and just more customer frustration, so credit to Complianz.

Thank you for taking my concern seriously.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Have a lot off issues with it don’t…

Have a lot off issues with it don’t work when we want concent mode to be logged on external booking system with our subdomain. Also a lot of issue installing plugin and not great support

January 29, 2026
Unprompted review
Complianz logo

Reply from Complianz

Hi Joakim,
Thank you for your feedback.

I can see you've had a frustrating experience, and I want to address your concerns directly.

We responded to your latest ticket within 2 hours, and throughout October-November, multiple Support Agents provided multiple detailed responses to your inquiries. We take pride in our support response times and have maintained consistent communication throughout our interactions.

Regarding your technical issues, it concerns a incompatibility with Consent Mode V2, Complianz and your setup unfortunately. It has to be said that that unfortunately running two separate GTM containers at the same time cannot be done in a Consent Mode V2 compliant manner. Our team has informed you of the limitations, and the possible workarounds.

Regarding your current SSL installation error: This is a server configuration issue on your hosting environment that's preventing secure communication with our licensing server. We're committed to helping you resolve this via the ticket you've opened just 3 hours ago.

I hope you'll give us a chance to help you resolve your latest technical issue and reconsider your review.

Rated 5 out of 5 stars

Excellent customer support

I had an issue with my WordPress premium licence, which was resolved quickly. The customer service team was excellent. Many thanks to Sahar from Complianz.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support

We had many issues due to our motive overwriting the plugin and honestly without the support from Antonio C. we would not be able to actually get this done. They were quick to respond and very "dummy" friendly. As a small company who doesn't have an IT employee and just is not very well versed in the topic, Antonio C.'s help was genuinely such a relief.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient staff

Friendly staff, great customer support and quick responses to any queries. Sahar from the customer support team was very helpful and resolved my query quickly. Would definitely recommend!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have used the free version of Complianz on a number of sites and been happy with the results. A move to the Pro version was a little trickier and I have decided to stay where I am in the short term. Notwithstanding this the support from Complianz, I dealt with Marta, was exemplary, frankly exceeding my expectations. If you are unsure about the product or the company my experience is that you absolutely safe to engage with them. 5 Stars without hesitation.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend!

I used the Premium plugin for years and was very satisfied with it, thank you! The support is very, very helpful and quick - definitely 5 stars!

December 24, 2025
Unprompted review
Rated 2 out of 5 stars

Extremely bad plugin support

Okay, plugin but support is very bad, way below other wordpress pro plugins support levels.

I would recomend to find another one.

December 19, 2025
Unprompted review
Complianz logo

Reply from Complianz

We're sorry to hear this.

We pride ourselves on our Support and I think this can be seen from other TrustPilot reviews as well. If something went wrong for you in particular I'd like to kindly ask you to reach out to our Support email referencing this review so that we can try and provide you a better experience.

Thank you in advance!

Rated 2 out of 5 stars

Hotel California

De klassieke Hotel California ervaring: you can check out anytime you like but you can never leave. Waar staat de knop om de automatische verlenging van de facturatie stop te zetten?

December 16, 2025
Unprompted review
Complianz logo

Reply from Complianz

Hallo Roel,

Leuke referentie!

De auto-renewal is eenvoudig uit te zetten op de account pagina van je Complianz.io account. In het 'Subscription' menu vind je een 'Cancel' knop. Als je deze niet ziet, heb je waarschijnlijk al eerder geannuleerd en wordt het abonnement niet automatisch verlengd.

Mocht het onverhoopt toch fout gaan, neem dan contact op met ons support team. Je hebt 30 dagen na aankoop of verlenging de tijd om je geld terug te vragen.

Ik hoop dat dit helpt.

Rated 5 out of 5 stars

Great support

I am using Complianz across several homepages, and it is the best cookie plugin I've used so far. Complianz also has friendly and efficient support - even for the free version of the plugin. Great thanks to Roberto Salassa, who helped block and declare cookies that were not identified and blocked automatically.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great support!

This support is amazing!! Very quick response, effective problem solving, absolutely trustworthy staff. Many thanks to Antonio for your patience and help!!!

November 5, 2025
Unprompted review
Rated 3 out of 5 stars

Plugin is great, support is awful. Stay away!

Plugin is great, but support is awful. This used to be a great company, but now their support is overloaded (oversold?), and they take forever to respond to support tickets and fix critical bugs. Stay away until further notice!

November 6, 2025
Unprompted review
Complianz logo

Reply from Complianz

Hi, I'm sorry for the experience that you have had with our support. We're actually kind of puzzled by it as we respond to almost any ticket within just 1 business day. I'm afraid something must've gone wrong with either sending or receiving your support request. If you are still interested and willing to try again, we'd be extremely happy to support you of course!

Rated 5 out of 5 stars

Thanks for the amazing customer support

I'm using the Complianz Cookie consent for wordpress. The plug in is straight forward and the online explanations are really detailed. At some point I contacted the support due to specific questions.
Antonio C. answered super friendly, had solutions for everything and even double checked the solution at the end. Big thanks to the best support I could ask for.

October 27, 2025
Unprompted review

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