The product is good and was delivered promptly, however the courier used by the company was dire, dumped box on doorstep and attempted to make no contact (door bell or knocker) so had no intention of... See more
Company replied
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I was unable to buy items from company, because I haven't so called EORI and VAT numbers. I'm a private person, I was intending to buy small amount of parts for my personal project. I could be w... See more
Company replied
Excellent! Samples rapidly delivered, parts ordered and deliverd just as quickly. Good realistic prices make them suitable for use in a production enviroment, rather than the crazy prices some other... See more
I have had the pleasure of dealing with the amazing Samantha Clarke for the past couple of months shes a super star and she is an absolute credit to Components Direct . Nothing is too much for her... See more
Company replied
Company details
Written by the company
Components Direct is your trusted online supplier of fasteners and components, making it easy for both businesses and individuals to order the parts they need quickly and with confidence. Our user-friendly e-commerce platform provides direct access to a wide choice of products, all available from stock and ready for fast delivery across the UK. We supply a wide range of customers, from large manufacturers and trade professionals to DIY enthusiasts and hobbyists. Whether you are sourcing components for a major project or simply need a reliable supplier for everyday essentials, Components Direct is here to provide a solution. Our range covers everything from fasteners and fixings to specialist components, helping you find exactly what you need in one place. Quality is at the heart of everything we do. Our service is backed by ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 certifications, which means every product we supply meets strict standards for quality, safety and environmental responsibility. Alongside our wide product choice, we pride ourselves on delivering excellent customer support. Our experienced team is always available to answer questions, provide guidance and ensure your order is handled with care. At Components Direct we combine reliability, convenience and service to make sourcing fasteners and components as straightforward as possible.
Contact info
Nunn Close, Huthwaite, NG17 2HW, Nottingham, United Kingdom
- 01623 788400
- sales@comdir.co.uk
- www.components-direct.com
4.5
Excellent
115 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The product is good
The product is good and was delivered promptly, however the courier used by the company was dire, dumped box on doorstep and attempted to make no contact (door bell or knocker) so had no intention of assisting in placing the heavy item over the threshold. I have back injury and was home alone, left to struggle. NOT impressed!
November 5, 2026
Reply from Components Direct
Dear Elizabeth,
Thank you for taking the time to share your feedback. While we are glad to hear that you are happy with our products, we are very sorry to hear about the stressful experience you had with the delivery.
Even though we use an outsourced courier, we know they represent us, and this is absolutely not the standard we expect. We hold our delivery partners to incredibly high standards, and it is completely unacceptable that the driver made no attempt to contact you, we will be picking this up directly with our courier partner to make sure that this does not happen again.
Thank you for bringing this to our attention so we can improve our service for future orders.
Kind regards,
The Components Direct team
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This is my second order 95%
This is my second order. The 1st order was Paerfect. This order arrived with the box split open on one end. Fortunately all of my order was present.
Packing orders is very important that they are well packed and very secure to prevent boxes etc splitting open.
In this case, more tape around the box would have been perfect. Not 100% perfect but ended all good.
September 4, 2026
Reply from Components Direct
Dear Mr Weedon,
Thank you for taking the time to leave us a review and for ordering from Components Direct again.
We’re really pleased to hear your first order was perfect and that all items from your second order were present. However, we’re genuinely sorry that the box arrived split open. This isn’t what we would expect, as we usually receive very positive comments about our packaging and take great care to make sure orders are packed securely before they leave us.
Thank you for pointing this out and for your helpful suggestion about adding more tape. We’ll pass this on to the team so we can review it and make sure our usual high standards are maintained.
We hope we’ll have the opportunity to help you again soon.
Kind regards,
The Components Direct Team
Paid for DPD next day delivery - still awaiting delivery day after it was due
Paid for DPD next day delivery - still awaiting delivery the day after it was due and not scheduled until following day
July 24, 2026
Reply from Components Direct
Dear Steve,
Thank you for your feedback. We’re sorry to hear that you were disappointed with the delivery timescale.
We understand how frustrating it can be when an order does not arrive when expected.
Our delivery option is shown as “Standard Next Working Day”, which means delivery is based on working days only.
We do advise customers to check our delivery terms and conditions before placing an order, as these explain our delivery options and timescales in more detail.
If you would like us to look into this further for you, please contact our customer service team and we’ll be happy to help.
Kind regards,
The Components Direct Team
Excellent service from Samantha Clarke
Always excellent service from Components Direct and special thanks to Samantha Clarke who went out her way to sort my order and reference alternative items when what i wanted wasn't in stock. Thoroughly recommend this company.
June 25, 2026
Unprompted review
Reply from Components Direct
Dear Rachel,
Thank you for such a kind review and for recommending Components Direct.
We’re really pleased that Samantha was able to help with your order and find suitable alternatives when the items you needed were unavailable. That extra care and attention can make all the difference, so it’s lovely to see it recognised.
We’ll be sure to pass your comments on to Samantha. She’ll be delighted to know her support was appreciated.
Thank you again for taking the time to share your feedback and we look forward to helping you again soon.
Kind regards,
The Components Direct Team
Great service and quick delivery
Wanted to check a few details of the Slim Crystal Bar handles as am trying to match to some I bought 6 years ago. Phoned the sales office and the lady was most helpful. Ordered Tuesday and they arrived Wednesday- perfect match to originals!
June 23, 2026
Reply from Components Direct
Dear Debs,
Thank you for your lovely review. We’re really pleased to hear that our team were able to help you check the details before ordering.
It’s great to know the Slim Crystal Bar handles arrived quickly and were a perfect match to your originals. We understand how important it is to get the right product, especially when matching existing fittings.
Reviews like this mean a lot to us and help other customers feel confident when choosing to buy from Components Direct.
Thank you again for taking the time to share your feedback and we look forward to helping you again soon.
Kind regards,
The Components Direct Team
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Samantha Clarke A.K.A Superstar
I have had the pleasure of dealing with the amazing Samantha Clarke for the past couple of months shes a super star and she is an absolute credit to Components Direct . Nothing is too much for her and she always goes the extra mile . Overall a great company to deal with . I'm a very happy customer .
kind regards Tommy Hargreaves
April 6, 2026
Unprompted review
Reply from Components Direct
Dear Tommy,
Thank you for your fantastic review. We’re really pleased to hear that you’ve had such a positive experience with Components Direct.
Samantha will be delighted with your kind words. She is a valued member of the team, and it’s great to hear that her support and commitment have made such a difference.
Reviews like this mean a lot to us and help other customers choose who to work with. Thank you again for taking the time to share your feedback.
Kind regards,
The Components Direct Team
Reply from Components Direct
Dear Stuart,
Thank you for your review. We’re pleased to hear everything was good with your experience.
We really appreciate you taking the time to share your feedback, and thank you for choosing us.
We look forward to helping you again soon.
Kind regards,
The Components Direct Team
Reply from Components Direct
Dear Customer,
Thank you for taking the time to leave us a review!
We’re really pleased to hear your order arrived the next day and everything was correct.
Reliable delivery and getting orders right the first time are both really important to us, so it’s great to know this came through in your experience.
Thanks again for choosing us, and we look forward to helping you again soon.
Kind regards,
The Components Direct Team
Superb company to deal with
Superb company to deal with, they really do go the extra mile. Very reliable and the customer service is second to none. Katie is a superstar, an asset to any business.
May 13, 2026
Unprompted review
Reply from Components Direct
Dear Melanie,
Thank you for your fantastic review. We’re really pleased to hear that you’ve had such a positive experience with us and that our reliability and customer service stood out.
Katie will be delighted with your kind words, and we’re very lucky to have her as part of the team.
Reviews like this really help other customers when choosing who to work with, so we truly appreciate you taking the time to share your feedback.
We look forward to helping you again soon.
Kind regards,
The Components Direct Team
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Good fast delivery
Good fast delivery. However the postage charge for the one sample I ordered was exorbitant.
April 21, 2026
Reply from Components Direct
Dear Sheila,
Thank you for your review.
It is great to hear you were happy with the fast delivery. We do understand your feedback regarding the postage cost for a single sample and appreciate you raising this.
We use a next-day delivery service to ensure orders arrive quickly and reliably. That said, if you require any further assistance with samples, please feel free to get in touch and we will be more than happy to help.
Thank you again for your feedback and we hope to support you again in the future.
Kind regards,
The Components Direct Team
Samantha made our enquiry so easy from…
Samantha made our enquiry so easy from start to finish.
April 23, 2026
Unprompted review
Reply from Components Direct
Dear Mick,
Thank you for your review.
It is great to hear that Samantha made your enquiry so easy from start to finish. We always aim to keep things simple and straightforward, so it is lovely to know this came through in your experience.
I will be sure to pass your kind words on to Samantha; she will really appreciate it.
Thanks again for your feedback. We look forward to working with you again in the future.
Kind regards,
The Components Direct Team
Bar Door Handles-Humberg 22 Diameter-HAN383-SS r
Description of the bar door handles was perfect and the delivery time excellent. Thank you
April 5, 2026
Reply from Components Direct
Dear Changz,
Thank you for taking the time to leave us your review.
It is great to hear that the description of the door handles was clear and accurate. We are glad your order arrived quickly. We always aim to provide detailed product information and reliable delivery. It is brilliant to know this met your expectations.
Thank you again for your feedback, and we hope to support you again in the future.
Kind regards,
The Components Direct Team
Reply from Components Direct
Dear Matthew,
Thank you for your review.
We really appreciate your kind words and are pleased to hear you found our customer service proactive.
Providing quick, helpful support is something we always aim for, so it is great to know this stood out in your experience.
Thank you again for your feedback. We look forward to working with you again in the future.
Kind regards,
The Components Direct Team
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The whole process couldn't be easier
The whole process couldn't be easier. from an initial phone call where I spoke to Katie, she very professionally talked me through the process of ordering from home and picking up my components in person, as i live only a few miles away.
When I went to pick up my order I was met by a very personable young man who found my order for me.
I would not hesitate to order again from Components Direct.
April 9, 2026
Unprompted review
Reply from Components Direct
Dear Roger
Thank you very much for taking the time to leave such a detailed review of your experience with Components Direct.
We are pleased Katie was able to guide you clearly through ordering from home and arranging collection, especially as you are based locally.
It is also lovely to hear your visit went smoothly when collecting your components and that our team made you feel welcome and looked after.
At Components Direct, we always aim to provide helpful customer service and flexible options such as local collection, so it is fantastic to know this came across in your experience.
Thank you again for your kind words and recommendation. We look forward to supporting you again in the future.
Kind regards,
The Components Direct Team
Very positive experience all round
Samantha Clarke was very helpful throughout the whole process, including some complexity with shipping parts overseas. Would happily do business again. Thank you
April 9, 2026
Unprompted review
Reply from Components Direct
Dear Andrew,
Thank you very much for taking the time to write your review.
It's great to hear you had such a positive experience from start to finish. Overseas shipping can sometimes be tricky, so I am glad Samantha was able to sort it out and make things easier for you.
Thank you again for sharing your experience. We would love to work with you again in the future.
Kind regards,
The Components Direct Team
Excellent Customer Service!
Samantha Clarke has made the whole customer experience a pleasure. Always communicative, keeping me informed throughout the sales process. Products arrived on time as promised and were perfect for our requirements.
March 31, 2026
Unprompted review
Reply from Components Direct
Dear Mark,
Thank you for taking the time to write your review.
We are pleased to hear that Samantha provided such great service and kept you informed throughout the process. It is also good to know your products arrived on time and were perfect for your requirements.
Your feedback is greatly appreciated and we look forward to supporting you again in the future.
Kind regards,
The Components Direct Team
Fantastic customer service from Katie
Fantastic customer service from Katie! Helped me identify my requirements very quickly and I promptly ordered.
March 24, 2026
Unprompted review
Reply from Components Direct
Dear Brain,
Thank you very much for your kind review.
It is great to hear that Katie was able to quickly understand your requirements and get you sorted without any hassle. We always strive to make the process as smooth and straightforward as possible, so your feedback is truly appreciated.
I'll pass this on to Katie, she'll be delighted.
Thank you again for taking the time to share your experience. We look forward to supporting you again in the future.
Kind regards,
The Components Direct Team
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Reply from Components Direct
Dear Mark,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear that you had an excellent experience with our service.
Our team always aims to provide a smooth and reliable service, so it is great to know this came across in your order.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
The Components Direct Team
Reply from Components Direct
Dear Philip,
Thank you for taking the time to write a review for us.
We are really pleased to hear you were happy with the service. We appreciate you sharing your feedback. It not only means a great deal to us but also helps others make an informed decision when purchasing from Components Direct.
We look forward to supporting you again in the future.
Best regards
The Components Direct Team
Reply from Components Direct
Dear Bryan,
Thank you for taking the time to leave us a 5-star review on Trustpilot!
We are pleased to hear everything arrived next day and met your requirements. If you need anything else in future our team will be happy to help.
Best regards
The Components Direct Team
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