Computer Assistance Reviews 4

Helpful and knowledgeable- sorted out my computer really quickly. They are really good.

I had an issue with my device earlier this week - I took it in, and they sorted it there and then. I've also previously had them replace the keyboard of a laptop for me. Each time they've done an excellent job. Would definitely recommend

DO NOT USE.

I used CA a lot in the past and they were good. Something has changed. Maybe a management change? Got too arrogant? Too 'up themselves'?

I asked them to install an additional access point for my wi-fi, building on the wifi they installed 5 years previous. A simple job. Here are my 5 reasons NOT to use this company, as I will NEVER EVER use them again:

1. Once the cable guy had installed the cable, it took 8 emails and 6 phone calls, to get them to come back to complete the job. Meanwhile I had cable hanging from the house for 9 weeks.

2. A guy finally turned-up to install the access point. He spent 1.5 hours trying to get the access point to talk to the router before he realised that the other end was not plugged-in.

3. The invoice for the job was 6 months late, and then it had items on the invoice that had never been installed. I queried the invoice and was threatened that they would 'come to my house and remove the hardware'.

4. I was then hounded by 3 different people at CA for payment. We exchanged 12 emails, had 4 phone calls, and still 3 weeks on they are still hounding me for payment, without understanding my concerns, twithout talking to each other, and only after a single payment of c£100. I had previously spent thousands with CA and recommended them to others.

Never again. After being threatened and being hounded, they are a company you should carefully consider if you are going to use them because they will hound you, they will make mistakes, and are only interested in being paid at any cost for any service. If you would like to speak to me before using them, please do. I am happy to provide the full picture so that you can make an informed decision.

I recommend trying these guys instead: oxon it support.

My laptop would not turn on and these guys managed to get it up and running again in less that 24 hours. Couldn't be happier!