Comwell Køge Reviews 72

In 25+ years this has got be the worst customer service I have experienced and at £170/ night not a cheap one.
Arrived to find three trucks with a bicycle team parked right outside our room. We asked for another room but all was sold out.
We complained about the noise (compressors, people talking well into the night etc) but was told nothing could be done.
At no point was there any attempt by the staff to provide some form of service recovery and the attitude was indifferent at best.
I would stay well clear of this place.

VERY VERY VERY BAD EXPERIENCE for differents Reasons :

FRIST PROBLEM :

I have booked this room at 405.00€ (3018.96DKK).

When i come on the hotel yesterday night, their charge me more than 4100DKK (613.99€) for the same room ! (no breakfast added) just beacause the price had raise !

SECOND PROBLEM :
The parking basement of the hotel make me fine of 795DKK (near 110€) beacause nobody on reception told me need to paid the parking yesterday night when we comming on the hotel!

When i claimed on the reception for this fine, everybody are so sorry for that etc....... but they kindly told me : "it was written on the parking lot walls"

So, nobody solved this problem, is it normal to paid 795DKK (near 110€) for the basement of hotel for one night !

I will report all this problems, beacause is not normal to take clients and tourists for stupid man !!!

Welcome to Danemark / welcome to Comwell !

Mr Moosavi (Room 4113)

This is the worst hotel i have tried in years, bad service, No wi fi, My Phone didnt work because of bad conection, and ekstra Bills because their cleaning policy is not excisting, bad bad experience, so sad, last time